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Latrobe City Council exceeds state average in Community Satisfaction Survey (CSS), commits to improvement in key areas

Latrobe City Council's community satisfaction score of 55 exceeds state and regional averages, with strong results for arts, libraries and waste. Improvements will focus on roads, decision-making, parking and advocacy.

By news@gippsland - 7th July 2025 - Back to News

Latrobe City Council has received its Local Government Community Satisfaction Survey results with overall performance scoring 55 out of 100, which is above the state-wide average (53) and regional centre's average (54).

Latrobe City Council scores on the recent Victorian Community Satisfaction Survey (CSS)

Strengths and improvements

Council performed significantly higher than the state-wide average in the areas of arts centres and libraries, waste management and recreational facilities. Areas of improvement included unsealed roads, community decisions, parking facilities and lobbying. The Community Satisfaction Survey was conducted by the Victorian government's provider JWS Research. The survey sample involved 400 residents with a demographic profile that matched the local community.

Latrobe City Council Mayor Councillor Dale Harriman said the feedback provided a snapshot of areas that the community are happy with and areas to work on. "Our strong performance in areas like arts centres, libraries, waste management and recreation speaks to the dedication of our teams and the value our community places on these services. These results highlight our ongoing commitment to providing high-quality, accessible services to our community," said the Mayor.

Feedback drives improvement

Cr Harriman also said, "We are also committed to reviewing our efforts in areas identified for improvement, including unsealed roads, community decision-making, parking facilities, and advocacy. Our focus is on making progress where it matters most to our residents. This commitment is already being demonstrated through the delivery of the Victorian government's Regional Car Parks Fund, which is providing 900 new car parking spaces across Traralgon, Morwell, and Moe with approximately 350 spaces already completed."

"The results are valuable and give us a clear measure of how we're performing both within our community and in comparison to other regional centres and the state-wide average. Community input plays a vital role in shaping the services we deliver, and we're committed to using this feedback to continue improving and better meet the needs of our residents," he said. A summary of the 2025 Community Satisfaction Results is available at Latrobe City Council website.

Pictures from Latrobe City Council website.

Source: www.gippsland.com

Published by: news@gippsland.com