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East Gippsland Water invites community feedback through annual customer satisfaction survey this October

East Gippsland Water is inviting customers to complete its annual satisfaction survey, providing feedback on water quality, service, and community engagement. Responses will guide future improvements and participants can win a $100 bill credit.

By news@gippsland - 13th October 2025 - Back to News

East Gippsland Water is seeking valuable input on its services from customers across the region this month. In an effort to continually enhance the water and recycled water services provided to the community, a random sample of East Gippsland Water customers will receive an email and be asked to complete a short survey.

East Gippsland Water's independent customer survey gathers feedback on services and community engagement, with participants entered to win a $100 water bill credit

Community feedback insights

General Manager Customer, Community and Communications David Radford said customer feedback is essential to helping the organisation understand what matters most to its community. "The insights we gain from this survey will directly inform how we plan and deliver services in the future. The feedback collected will help shape future service improvements and community programs. All responses are confidential, and the survey takes just a few minutes to complete," Mr Radford said.

The survey, which is being distributed via email, will gather insights into community perceptions of East Gippsland Water's services, including water quality, customer service, environmental initiatives, and community engagement. It is being conducted by Insync, an independent research company, to ensure transparency and impartiality.

Customer satisfaction survey

Customers who have received the survey email are encouraged to participate by the end of Wednesday, 22 October. For those who haven't received the email but would like to take part, the survey is available at 2025 Annual Customer Satisfaction Survey website.

At the end of the survey, participants have the option to enter the draw to win $100 credit on their water bill. Competition entries are not linked to survey responses. Now in its twelfth year, East Gippsland Water also uses the survey results to track customer trends and benchmark against other regional water corporations.

Pictures from Gippsland Water Facebook page.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• Tim Bull slams Labor's cuts to 'Youth Crime Prevention', unveils $100M Safer Communities Plan
  Gippsland East MP Tim Bull criticised Labor's youth crime prevention cuts, promoting The Nationals' $100 million Safer Communities Plan combining tougher laws with prevention programs to improve safety and restore community confidence.
• Tim Bull demands end to brumby shooting as pest and weed control programs face cuts
  Gippsland East MP Tim Bull has urged the state government to scrap its costly brumby shooting program, criticising cuts to pest and weed control services vital for farmers and rural communities.
• Tim Bull slams government over firewood shortages, fuel loads and lack of practical solutions
  Gippsland East MP Tim Bull has slammed government policy for firewood shortages, warning rising bush fuel loads pose serious risks, calling for extended collection areas, longer seasons and practical fire management.
• Tim Bull demands transparency on missing $13.15M for cancelled Marlo to Cape Conran pathway
  Gippsland East MP Tim Bull has demanded answers on the missing $13.15 million for the cancelled Marlo - Cape Conran pathway, urging funds be redirected locally if the project is abandoned.
• Drouin Picnic Racing Club receives $13,519 upgrade boost through Allan Labor government's Regional Customer Facilities Program
  Drouin Picnic Racing Club will receive $13,519 to upgrade facilities and enhance race day experiences, part of the Allan Labor government's $730,000 investment improving regional racing venues statewide.
• Over 350 attended Youth Agritech Expo, experiencing hands-on innovation and future opportunities in modern farming industry
  More than 350 people joined East Gippsland's Youth Agritech Expo, where students explored hands-on agricultural innovations, from drones to driverless tractors, sparking fresh excitement about farming's high-tech, diverse, and innovative future.
• Bass Coast Council launches mid-term review of Climate Change Action Plan, celebrating achievements and inviting community input
  Bass Coast Shire Council is reviewing its Climate Change Action Plan 2020-2030, celebrating renewable energy achievements and inviting community feedback through surveys, pop-up sessions, engagement events, and a special film screening.
• Latrobe Health Assembly wins 2025 Australasia Organisation of the Year for excellence in community engagement
  Latrobe Health Assembly has won the 2025 Australasia Organisation of the Year Award for Excellence in Community Engagement, recognising its innovative, community-driven approach to improving health and wellbeing across the Latrobe Valley.
• Indigenous artist Lionel Rose Junior honoured for Warragul Station Park artwork celebrating culture, community and family legacy
  Indigenous artist Lionel Rose Junior's cockatoo design now features in Warragul Station Park, honouring Kurnai and Gunditjmara heritage, community ties, and his family legacy alongside uncle Lionel Rose's iconic statue.
• Melina Bath urges Labor government to scrap emergency services tax as VFF survey shows farmers' frustration and concern
  The Nationals' Melina Bath urged the Allan Labor government to scrap the emergency services tax, citing VFF survey findings showing widespread financial, mental, and regulatory pressures on Victorian farmers.
• Bass Coast Shire Council delivers new shared path linking Cowes and Ventnor, boosting transport safety and community connectivity
  Bass Coast Shire Council will deliver a new 2km Ventnor Road Shared Path, linking Cowes and Ventnor, improving safety, accessibility, and community connectivity. The $1.96m project is jointly funded with the Australian government.
• Darren Chester welcomes Aqua Energy redevelopment completion with modern aquatic, fitness, community facilities
  Darren Chester welcomed the upcoming completion of Aqua Energy's multi-million-dollar redevelopment in Sale, delivering modern pools and accessible facilities, boosting community health, sport, tourism, jobs, and long-term regional wellbeing.
• Labor government backs Moe's Ted Summerton Reserve upgrades with major investment in cricket, football and community facilities
  Works have begun on Moe's Ted Summerton Reserve, delivering oval upgrades, lighting, new changerooms, and improvements through the Regional Sports Infrastructure Program, boosting community sport, events, jobs, and local participation.
• Darren Chester met Tom Harms in Canberra, praising his WorldSkills selection as testament to talent and community support
  Maffra apprentice Tom Harms will represent Australia in Electrical Installations at the 2026 WorldSkills Competition in Shanghai, after excelling through national trials. Darren Chester praised his achievement as Gippsland talent showcased globally.
• Danny O'Brien congratulates Sandy Point and Loch Sport Men's Sheds receiving state funding to enhance community facilities
  Sandy Point and Loch Sport Men's Sheds have received over $43,000 in state funding to upgrade facilities, recognising their vital role in supporting men's wellbeing and community connection.
• Latrobe City launches investment campaign showcasing strength, innovation, and opportunities across Gippsland
  Latrobe City Council launched an investment campaign showcasing business strength, innovation, and opportunities positioning itself as Gippsland's hub for growth, transformation, and future industries.
• Danny O'Brien urges Labor government to fund new Port Welshpool Coast Guard vessel for community safety
  Danny O'Brien urges the Allan Labor government to urgently fund a new $2 million vessel for Port Welshpool Coastguard, ensuring volunteers can safely cover Corner Inlet, Wilsons Promontory, and protect locals.
• Baw Baw Shire Council secures funding for four key road safety projects through TAC and federal Blackspot Programs
  Baw Baw Shire Council secured TAC and Federal Blackspot funding for four key road safety projects in Warragul and Drouin, targeting high-risk areas with upgrades to improve safety for all road users.
• Nationals' $100M Safer Communities Plan targets crime crisis with tough laws and prevention programs across Gippsland
  Martin Cameron backed a $100 million Safer Communities Plan, promising tougher laws and prevention programs to tackle Victoria's crime crisis, restore community safety, and support at-risk youth, contrasting Labor's cuts.
• Have your say on the draft Roadside and Footpath Trading Policy balance road access, submit by 28 September 2025
  Baw Baw Shire Council invites feedback on its Draft Roadside and Footpath Trading Policy, aiming to balance vibrant business activity with safe pedestrian access. Consultation runs 29 August - 28 September on Baw Baw Connect.
• Nationals pledge to restore Parentline funding, criticise Labor's decision to axe vital family counselling service for Gippslanders
  The Nationals vow to reinstate Parentline funding if elected, condemning Labor's cut to the vital family counselling service that supports Victorian parents, particularly in regional communities facing limited access to services.
• Darren Chester welcomes Buchan Recreation Reserve redevelopment with pavilion, changerooms, community hub
  Darren Chester welcomed progress on the Buchan Recreation Reserve redevelopment, delivering a new pavilion and modern changerooms, with government funding and volunteers supporting a safer, more vibrant hub for sport and community activities.
• Danny O'Brien condemns Labor for empty social housing amid growing waitlists and rental shortages in Gippsland
  Danny O'Brien has criticised Labor for leaving social housing vacant as waitlists grow, citing fewer homes, shrinking rental availability, rising costs, and failed policies driving investment away in Gippsland South.
• Phillip Island gears up for the return of MotoGP and Marquee October events across Bass Coast
  Phillip Island hosts a huge October of events, headlined by the 2025 MotoGP, drawing 100,000 fans for racing, music, and entertainment, with free Community Day tickets and Cowes transformed into an entertainment hub.
• Darren Chester secures $20,000 to preserve Tambo Valley trenches commemorating Victoria's WWII history
  Darren Chester secured $20,000 funding to preserve the historic Tambo Valley Trenches, enhancing access, safety, and interpretation, while honouring East Gippsland's wartime history and boosting cultural tourism along the Great Alpine Road.
• Martin Cameron says Labor fails on crime, wasting millions on machete bins instead of protecting Gippsland
  Crime in Latrobe has surged under Labor, with Moe incidents up 26% and retail theft 65%. Nationals' Martin Cameron says only their Safer Communities Plan will restore safety.
• Danny O'Brien warns Labor is risking beachgoers safety by forcing councils, ratepayers to cover LSV funding shortfalls
  Danny O'Brien warns the Allan Labor government is forcing Gippsland councils and ratepayers to cover Life Saving Victoria shortfalls, risking reduced lifeguard patrols despite billions in new emergency services taxes.