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Darren Chester urges Gippslanders to prepare for the 3G network shutdown and check impacted device on 28 October 2024

Federal Member for Gippsland Darren Chester emphasises the importance of preparing for the 3G network switch-off on October 28. Many 4G devices may also be affected, especially regarding emergency calls.

By news@gippsland - 16th October 2024 - Back to News

Federal Member for Gippsland Darren Chester is urging Gippslanders to ensure they are prepared for the 3g network switch-off slated for Monday, October 28. "The 3G network shutdown has been five years in the making, with Australia's mobile network operators preparing to switch off their 3G networks to boost the capacity, speed and reliability of their 4G and 5G networks since 2019."

Darren Chester urges Gippslanders to prepare for the 3G network switch-off on October 28, warning that many 4G devices may also be affected, especially regarding emergency calls

3G shutdown risks

Mr Chester said, "While it is well-understood that the shutdown of the 3G network impacts 3G-reliant devices, including phones, Eftpos machines, cars, tablets and security cameras, some 4G devices will also be impacted."

"The subset of 4G devices impacted by the upcoming 3G switch off is of high concern as these devices may continue to operate for voice calls and data usage but will not be able to make Triple Zero calls, posing concern that customers will mistakenly believe that their device is not affected by the switch off until needed in an emergency," he said.

Urgent 4G update

In March, there were approximately 740,000 impacted 4G devices, and while Australia's major telcos have made significant strides in reducing the number of 4G phones unable to call triple zero emergency services after the 3G network shutdown, it is estimated that impacted devices could still be as high as 150,000.

"Australia's networks are changing. After the shutdown, all 3G devices will stop working, while older 4G devices and devices purchased overseas are potentially at risk. Australia's major telcos are making efforts to advise customers with devices that may be impacted. If you receive advice from your mobile service provider that your device is impacted, you must take urgent action to remain connected," Mr Chester said.