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Danny O'Brien urges Allan Labor government to fix online rebate issues affecting CFA and SES volunteers' access to support

Danny O'Brien has urged the Allan Labor Government to fix the online-only rebate system, saying CFA and SES volunteers struggle to access support and deserve easier, paper-based application options.

By news@gippsland - 17th October 2025 - Back to News

The Nationals Member for Gippsland South, Danny O'Brien has called on the Allan Labor Government to fix problems with the Emergency Services and Volunteers Fund rebate system for CFA and SES volunteers.

Danny O'Brien said the government's online-only rebate system shows it's out of touch, disadvantaging volunteers without internet access or computer skills

Volunteers missing out

Speaking in Parliament, Mr O'Brien said many dedicated local volunteers have struggled to access the rebate because the process is online only, with some missing out altogether. "In Parliament I highlighted that many of our volunteers are of advancing age or of a more practical, hands-on background and the online system just isn't conducive to them being able to apply."

"We've had cases where volunteers were given the wrong password, couldn't get help from the helpline or missed out entirely because their property is in a partner's name," Mr O'Brien said.

Out of touch

Mr O'Brien said the government's insistence on online-only systems is yet another example of how out of touch it is with the people it claims to represent. "Not everyone can access or perhaps even afford a reliable internet connection or even own a computer."

"The government boasts that volunteers don't pay this tax, but many are having too because they can't qualify or apply for the rebate. This won't be an issue under The Nationals and Liberals in Government because we will scrap this tax," he said.

Support access barriers

Mr O'Brien said similar problems have been seen with programs like the Power Saving Bonus, which have placed extra pressure on already stretched and underfunded Neighbourhood Houses. "Neighbourhood Houses are spending hours helping volunteers and pensioners navigate these online systems. The government could fix this by offering a paper-based option for those who aren't computer literate."

Mr O'Brien said the situation is not only causing stress and frustration but also leaving long-serving volunteers feeling disheartened and undervalued. "Our CFA and SES volunteers give so much to protect our communities. The least the Allan Labor Government can do is make it easier for them to access the support they're entitled to, not put up more barriers."

Pictures from Danny O'Brien MP Instagram page.

Source: http://gippsland.com/

Published by: news@gippsland.com

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