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Baw Baw Shire residents to get phone call for annual community satisfaction survey

Baw Baw community satisfaction survey invitation via phone call to assess the performance of the council.

By news@gippsland - 28th January 2022 - Back to News

Residents in Baw Baw Shire may soon receive a phone call inviting them to participate in the Victorian Government's annual Community Satisfaction Survey. The survey has been designed to assess the performance of Victorian Councils across a range of measures to identify areas of improvement.

The telephone survey is conducted by JWS Research on behalf of the Department, interviewing a random sample of 400 adult Baw Baw residents, that is generally between February and March each year

Community to assess council performance

Performance measures assessed include:

• Overall performance
• Community consultation and engagement
• Lobbying on behalf of the community
• Decisions made in the interest of the community
• Condition of sealed local roads in your area
• Contact customer service
• Overall Council direction

The results of the Community Satisfaction Survey are used by Council to better understand community needs in relation to its services.

The survey also enabled Local Government Victoria to gauge how residents think Baw Baw Shire Council has performed over the past 12 months and provide a benchmark against comparable Councils.

Significant improvement

In 2021, the survey results showed that Baw Baw Shire Council's score had improved in each of the core areas measured, with significant increases in both the 'overall Council direction' and 'community decision' categories, when compared to the previous 12 months.

Organised by independent market research agency, National Field Service, calls are due to commence on Monday 31 January, and are expected to run until mid-March. Researchers will call a random selection of Baw Baw residents until 400 valid responses are received.

Complying with the guidelines

Researchers must comply with the guidelines of the Australia Communications and Media Authority, stating they can call between:

• 8:30am - 8:30pm on weekdays
• 9:00am - 5:30pm on weekends

They may contact residents on the 'do not call' register as they are carrying out their market research.

Results from the annual satisfaction survey are published on Council's website and are included in Council's Annual Report. To see previous results, head to the Community Satisfaction Survey page.

Survey providing insights and feedback

Mayor Cr Michael Leaney said, "The annual community satisfaction survey provides valuable insight and feedback in determining how the community views our overall performance as an organisation over the past 12 months."

"Our results last year showed encouraging increases in all categories and we aim to keep this trend going through a continuing commitment to improving service delivery for all Baw Baw residents." Cr Leaney said.

Pictures from Google maps.

Source: http://gippsland.com/

Published by: news@gippsland.com

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  Works at Nicholson Street Mall will improve safety and amenity, including relocating the taxi rank and removing outdated infrastructure, while Council develops longer-term redevelopment plans and community consultation.
• East Gippsland Landcare Groups secure funding for environmental projects and community conservation across the region
  East Gippsland Landcare groups received 22 project and 11 support grants under the 2026 Victorian program, funding habitat restoration, weed management, biodiversity, education and volunteer activities.
• Ted Summerton Reserve upgrade marks major milestone for Moe’s sporting community and regional events
  Ted Summerton Reserve in Moe is undergoing major upgrades, including improved sporting facilities, accessibility, lighting and training infrastructure, boosting community participation, regional events and tourism across Latrobe City.
• Latrobe City Positive Ageing Festival returns with more than 100 events celebrating connection, activity and older residents this October
  Latrobe City’s Positive Ageing Festival returns in October with more than 100 free and low-cost events supporting older residents through connection, activity, learning and community participation.
• Latrobe City extends Phoenix partnership, securing NBL matches and delivering sporting, community and economic benefits
  Latrobe City Council has extended its partnership with South East Melbourne Phoenix, securing two NBL matches across the next two seasons, delivering elite sport, community engagement and economic benefits.
• West Gippsland Landcare celebrates 40 Years of environmental action and community connection
  More than 150 Landcare supporters celebrated 40 years of West Gippsland Landcare, reflecting on achievements, community connections and future opportunities for resilient landscapes and sustainable farming.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Australia Day Awards nominations closing soon and other council projects and program updates
  South Gippsland Shire Council shares updates on community awards, infrastructure, citizenship, seniors’ programs, events, grants, jobs, emergency preparedness, and public consultations about local swimming pools and essential community services.
• New Bairnsdale footpath to improve access between Princes Highway and key health and community facilities
  A new 280-metre concrete footpath will link Bairnsdale’s Princes Highway with key health and community facilities, improving safety and accessibility for pedestrians, with construction beginning September 21 and lasting six weeks.
• Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
  Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band.
• East Gippsland and Wellington farmers' 'Looking Ahead Farmer Survey' extended until 9 October 2026
  Farmers across East Gippsland and Wellington have until October 9 to complete the Looking Ahead Farmer Survey 2026, helping shape agricultural priorities, advocacy and future government support across the region.