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Council performance continues to improve

The results of the annual Community Satisfaction Survey conducted by the State Government in all municipalities across Victoria have been released for 2001

By Latrobe City Council - 20th July 2001 - Back to News

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The results of the annual Community Satisfaction Survey conducted by the State Government in all municipalities across Victoria have been released for 2001 and are extremely positive for Latrobe.

This is the fourth year in which the survey has been conducted. Councilís overall performance has improved again this year with 78% of people rating the performance as adequate to excellent.

The survey, undertaken by independent market researchers asked a series of questions about nine different areas of Council service delivery.

Of the nine specific service areas assessed, Councilís performance improved in six, was maintained in two, and slightly decreased in one (Local Roads and Footpaths).

Acting CEO, Paul Buckley said that a focus on continuous improvement and responsiveness has resulted in an improved assessment of Council by the community.

"The results are pleasing and provide valuable feedback from the community on areas of key service delivery. Importantly, over the past three years, the level of community satisfaction with Council services has continued to improve very significantly," Mr Buckley said.

"Recreation facilities, the appearance of public areas, traffic management and parking facilities, waste management, and economic development were all areas of Council service receiving increases in citizen satisfaction, according to the 350 survey respondents selected at random.

"There were also questions asked about the overall performance of Council, advocacy and customer contact. Satisfaction in the area of customer contact has continued to climb, with 87% of people contacted rating the Councilís performance as either adequate, good or excellent. This is really wonderful feedback from our community," Mr Buckley added.

"While the results are generally excellent, we will always look at ways of doing things better. In addition to the set survey questions, all the survey participants were invited to suggest areas where Council could improve performance, or address additional issues. A number of good points were raised by citizens which can help us strive to perform even better in the future," Mr Buckley concluded.

Chart 2: key service areas results for 2001

Chart 3 - Overall Performance Results for 2001

 


Source: www.gippsland.com

Published by: latrobecity@gippslander.com



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