Latest News

Add My News • Search Old News

Gippsland › Latest news › Russel Northe MLA

Gippsland V-Line issues – Compensation

Member for Morwell, Russell Northe raised in Parliament growing community concerns of the constant delays and cancelled services impacting Gippsland V/Line services and commuters

By Portal Admin - 16th November 2017 - Back to News

Member for Morwell, Russell Northe yesterday raised in Parliament growing community concerns of the constant delays and cancelled services impacting Gippsland V/Line services and commuters, and subsequently questioned the Governments adequacy of compensation arrangements for Gippsland commuters.

Passengers are continually confronted with delays on V/Line services which culminate in a range of unacceptable outcomes for commuters including being late for work, people having medical appointments cancelled and travellers missing connecting transport options.

"The performances on the line have deteriorated to a point where commuters are fed up an frustrated" Mr Northe said.

"It is simply unacceptable that this can occur in 2017 on a major regional rail network" said Mr Northe

"Whilst compensation is available for eligible commuters in certain circumstances, one has to question whether these arrangements are adequate given the ongoing issues that plague Gippsland rail services" Mr Northe said.

Where V/line currently fails to meet its monthly performance targets, compensation may be available to V/Line passengers if they hold a valid myki pass of 28 days or more and they have used their myki on V/Line for at least 10 days of the month.

Compensation may also be available to V/Line customers who experience a delay of 60 minutes or more in a single journey.

Mr Northe said he was concerned that many V/Line commuters may not be aware that they can lodge a claim in such circumstances and believed that the State Government should be doing more to promote and advertise the current compensation criteria.

"I also pose the real scenario of where a person who uses V/Line to travel to work but their train service is delayed or cancelled and they are subsequently losing pay as a consequence – will the Government reimburse these same persons?" Mr Northe said

I believe a review of compensation arrangements for Gippsland V/Line Commuters is needed to ensure V/Line passengers are fairly compensated for the constant disruption they incur on delayed and cancelled services. https://www.vline.com.au/About-V-Line/Additional-pages/Compensation

Media Contact: 5133 9088

Source: www.gippsland.com

Published by: support@gippsland.com



Edit this news article




Related Articles

 

 

 

 

 

 

 

Baw Baw Bass Coast Cardinia East Gippsland Latrobe City South Gippsland Wellington
© 2001-2025 gippsland.com Print this page | Subscribe to Newsletter | Feedback / Inquiries | Login
Care has been taken in compiling the component parts of this website. However, Gippsland.com does not warrant or represent that the website is free from errors or omissions, that the qualifications claimed by an advertiser are valid or that the published details of any advertiser are as stated on the website. Please review the full statement of our Terms and Conditions of Service and disclaimer.