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Seeking Customer Input On East Gippsland Water ServicesCustomers and stakeholders are being encouraged to have their say on East Gippsland Water's draft business plan for the next five years, By East Gippsland Water - 13th June 2012 - Back to News known as Water Plan 3, including proposals about prices and giving customers more control over their bill.
The deadline for submissions is 31st July. In addition a number of input sessions are being held around the region on the 20th, 25th and 26th of June
The draft, which covers the period 2013-18, already takes into account invaluable input provided by customers and stakeholders during consultation sessions in January.
Proposals highlighted in the document include:
giving customers more control over their bill by reducing the fixed charge of both water and wastewater components and increasing the water usage portion. This means customers who use less water will pay lower bills;
no increase in the average residential customer bill between 2013 and 2018, except for annual adjustments in line with inflation;
a proposal to spend around $9 million a year on essential major works - Such as progressing a major upgrade to Bairnsdale Wastewater Treatment Plant, upgrading the sewer networks in Bairnsdale and Lakes Entrance and renewing sections of ageing water pipeline across East Gippsland;
expenditure of around $17.5 million a year to maintain and operate water and wastewater infrastructure;
the introduction of Guaranteed Service Levels - This means customers who receive a significantly poor level of service in one of five key areas, will be compensated financially.
Customers and stakeholders now have the opportunity to give further comment on the draft and these proposals as we move into the next stage. Visit our website www.egwater.vic.gov.au and click on the Water Plan 3 link to view the 30 page draft document. Five fact sheets have also been prepared to explain areas of greatest interest and are on the same link. As always, copies can be obtained by calling our customer service team on 1800 671 841, or by visiting our office at 133 Macleod Street, Bairnsdale during business hours.
Comments should be emailed to waterplan3@egwater.vic.gov.au or posted to 'Water Plan 3', East Gippsland Water, PO Box 52, Bairnsdale, Vic, 3875. There is no need to write a long submission. Just write down what you think is important.
In addition customers and stakeholders can attend any of the latest round of input sessions for Water Plan 3 to give their feedback. There is no need to register. Simply turn up at one of the venues listed below:
DATE
VENUE
TIME
20th June
Bairnsdale RSL Club **
10am-12pm
25th June
Mallacoota Mud Brick House
7-9pm
25th June
Orbost Depot
7-9pm
26th June
Lakes Entrance Mechanics Hall
7-9pm
26th June
Omeo Depot
7-9pm
This session will be held in conjunction with East Gippsland Water's Public Board Meeting
Said East Gippsland Water's Chairman, Gail Morley: "We are committed to maintaining and further advancing the high standard and value for money of our services. This means ensuring that our customers continue to receive a consistent, reliable and high quality water supply well into the future, along with reliable and efficient wastewater services.
"The feedback we've already received has influenced the direction we are taking with our draft Water Plan. We are now offering another opportunity for customers and stakeholders to be involved in developing this plan as we move into the next phase."
The final draft of Water Plan 3 will be submitted to the water industry's independent regulator, the Essential Services Commission (ESC), this coming October for authorisation, with the final, authorised plan coming into operation from 1 July 2013.
East Gippsland Water is owned by the State Government and delivers water and wastewater services to urban residential and business customers across East Gippsland.
All Victorian water corporations develop and implement water plans, which must be authorised by the ESC. The ESC also conducts its own consultation with the local community over the draft plans.
Ronan Carroll
Communications Manager
Source: http://gippsland.com/ Published by: news@gippsland.com
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