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Baw Baw Shire Council alerts 1,250 residents to OracleCMS data breach affecting calls from 2014 to 2016
Baw Baw Shire Council is notifying 1,250 residents about a data breach at after-hours service provider OracleCMS, affecting calls from June 2014 to January 2016. Council's own systems are secure.
Baw Baw Shire Council is contacting residents after being notified of a cyber security incident involving an after-hours service provider, OracleCMS. OracleCMS is a third-party supplier which council uses as its after-hours phone call service provider. When the community calls Baw Baw Shire Council's customer service line outside of business hours, the call is diverted to OracleCMS who take the call on council's behalf and pass the message over to us.
Baw Baw Shire Council is notifying residents of a cybersecurity incident involving OracleCMS, the third-party provider for its after-hours phone service
Data breach incident
Baw Baw Shire Council's own systems and databases have not been accessed. This data breach relates to the OracleCMS system only. There are approximately 1,250 local contacts affected by the breach. The data breach is from calls that were made to council from June 2014 to January 2016. The data is restricted to what was provided during the call - this may include customer contact information and call notes.
Baw Baw Shire Council has commenced contacting all local residents affected by the data breach. Council has sent out information via SMS text messages and will personally call any elderly or vulnerable residents.
OracleCMS has been working with government authorities to investigate the incident which involves other organisations and local councils. Baw Baw Shire Council takes the privacy of our customers very seriously. If you have any concerns about this incident or for more information, please call our Customer Service Centre on 5624 2411.
Pictures from Russell Broadbent MP Facebook page.
Source: http://gippsland.com/
Published by: news@gippsland.com
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