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Tim Bull urges action to halt harassment and identify call centre locations issuing false claims for Victorian government energy upgrades

East Gippsland residents are distressed by overzealous call centre staff falsely claiming to represent the Victorian government's Energy Upgrades. Tim Bull requested action to stop harassment and determine call centre locations.

By news@gippsland - 15th May 2023 - Back to News

Over-zealous call centre staff purporting to be representatives of the Victorian government's Energy Upgrades (VEU) are causing distress to East Gippsland residents. It has prompted Gippsland East Nationals MP, Tim Bull to raise the matter in State Parliament recently, asking the Minister to ensure these people indeed worked in the VEU scheme and given they were, what steps are in place to stop the harassment of residents and whether the call centres were internationally located.

Residents in East Gippsland express distress over misleading call centre staff promoting Victorian government's Energy Upgrades

Unwanted call centre

Mr Bull said, "Multiple constituents have contacted my office stating several different representatives from a call centre have made unsolicited contact, pushing the Victorian government Energy Upgrade initiatives and instructing homeowners to make a booking. This is despite constituents stating they do not want to be contacted or participate in the scheme. One received four calls in 24 hours - two on Sunday at 5pm and 10pm, another the following morning and then again after lunch, where they would not take no for an answer."

"These are people on the 'do not call register' and after the first call they requested not to be phoned again. Given this situation, I have asked the Minister to confirm whether these call centres have been engaged by the state government and, if so, what parameters have been put in place around what could generally be described as respectful behaviour for those declining the offer."

"I have also asked the Minister to advise that if the government has engaged these centres, where they are located, as some have reported the initial delay associated with international calls," he said.

Pictures from Tim Bull MP Facebook page.

Source: www.gippsland.com

Published by: news@gippsland.com

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  The Nationals say rising interest rates are increasing pressure on Gippsland families, criticising Labor’s spending and inflation while outlining plans for budget discipline, tax cuts and productivity.
• Martin Cameron seeks government answers over delays threatening Latrobe Magnesium's commercial project and regional investment
  Martin Cameron is pressing the Victorian government over delays affecting Latrobe Magnesium’s commercial project, warning investment and hundreds of Latrobe Valley jobs could be lost.
• Working together to secure East Gippsland's water future through integrated water management
  East Gippsland CMA and regional partners are collaborating through Integrated Water Management to address climate, flooding, population growth, stormwater, recycled water and wetland protection challenges while planning sustainable projects.
• Labor government boosts Latrobe Valley businesses with funding to strengthen supply chains, expand markets and support future growth
  The Carroll Labor government is funding six Latrobe Valley businesses to upgrade equipment, software and skills, strengthen supply chains and expand markets.
• Community groups encouraged to apply for East Gippsland’s 2026-27 grants program before 14 September 20260 deadline
  East Gippsland community groups can apply for 2026–27 grants supporting community, environmental, social and wellbeing projects, with funding from $3,000 to $20,000 available until September 14, 2026.
• Melina Bath announces $53.6M boost to patient travel assistance for regional Victorians under Nationals-Liberal government
  Melina Bath says a proposed $53.6 million boost to Victoria’s patient transport assistance would increase accommodation and travel reimbursements, easing healthcare costs for regional patients travelling long distances for specialist treatment.
• Latrobe City Council pushes for jobs, investment, housing and community safety during Victorian Parliament delegation
  Latrobe City Council has urged Victorian leaders to back jobs, housing, investment, community safety, energy transition projects and infrastructure to strengthen long-term regional economic growth.
• Gippsland students impress Darren Chester with their understanding of Australian democracy and government
  Federal Member for Gippsland Darren Chester praised St Mary’s Primary School Maffra students for their strong understanding of Australian democracy, Parliament and government during a recent civics visit and discussion.
• Statement from CEO Tilla Buden - Councillor Ben Lucas to contest Victorian state election
  West Ward Councillor Ben Lucas will contest the Victorian State Election on 28 November 2026. He plans to seek leave from Council, with administrative arrangements underway to ensure Council operations and procedures continue during his absence.
• Gippsland Water offers face-to-face bill support through September pop-ups across Morwell, Sale, Traralgon and Drouin
  Gippsland Water will host September pop-ups across the region, offering customers face-to-face help with bills, payment plans, concessions and government assistance amid cost-of-living pressures, with events in Morwell, Sale, Traralgon and Drouin.
• Gippsland secures $288M country roads and bridges commitment under national government
  The Nationals will restore the Country Roads and Bridges Program, providing Victoria's 48 regional councils $1.5 million annually for four years to repair roads, bridges and local infrastructure.
• Sailors Grave Brewing celebrates ten years, turning East Gippsland's produce and remote coast into a destination
  Sailors Grave Brewing celebrates ten years, growing from an Orbost butter factory brewery into a celebrated Marlo destination showcasing East Gippsland’s produce, landscapes, creativity and community through distinctive beers and local food.
• West Gippsland community invited to document local biodiversity during first-ever month-long West Gippy Bio-Blitz citizen science projects
  West Gippsland CMA is inviting residents to join its first Bio-Blitz throughout October, documenting local plants and wildlife through iNaturalist to build a snapshot of the region’s biodiversity.
• Gippsland Water storage levels remain strong despite below-average spring rainfall forecast, with no supply shortages expected across the region
  Gippsland Water says strong storage levels will support customer demand through spring despite below-average rainfall forecasts, with no shortages expected. Customers are reminded to follow Victoria’s permanent water-saving rules.
• Gippsland Water People’s Panel passes halfway mark, preparing recommendations to shape organisation’s 2028-33 price submission and priorities
  Gippsland Water’s 50-member People’s Panel has completed three sessions exploring service priorities and customer needs, preparing recommendations to inform the organisation’s 2028-33 Price Submission.
• Gippsland Water renews 1950s Tyers raw water pump station to improve reliability and protect regional emergency water supply infrastructure
  Gippsland Water has renewed its 1950s Tyers raw water pump station, improving drainage, protecting pipework and testing all four pumps to maintain reliable emergency supplies for Tyers and Traralgon treatment plants.
• Gippsland community groups invited to apply for grants up to $20,000 under Stronger Communities Program Round 10 until 23 November 2026
  Gippsland community organisations can apply for $2,500 to $20,000 grants under Round 10 of the Stronger Communities Programme, with $150,000 available for local infrastructure and social benefit projects.
• Gippsland Water's people's panel brings 50 customers together to help shape future plans and pricing priorities for the region
  Gippsland Water's People's Panel has brought together 50 randomly selected customers to help shape future plans and make recommendations influencing the corporation's 2028-33 Price Submission.
• Gippsland Water backs biochar research to transform biosolids into sustainable soil health and waste management solutions
  Gippsland Water is supporting national research into converting wastewater biosolids into biochar, aiming to improve soil health, advance sustainable waste management, and assess contaminant destruction, including PFAS, through innovative recycling.
• Gippsland Water increases basin cover cleaning to annual schedule to protect drinking water quality across service area
  Gippsland Water is increasing drinking water basin cover cleaning from every 18–24 months to annually, helping prevent damage, reduce contamination risks and protect water quality.
• Gippsland offers family-friendly stays, from coastal resorts and farm retreats to holiday parks and secluded cottages
  Gippsland offers families diverse accommodation options, from resorts and self-contained cottages to farm stays, holiday homes and caravan parks, providing comfortable bases for beach trips, nature adventures and regional exploration.
• Gippsland offers family-friendly stays, from coastal resorts and farm retreats to holiday parks and secluded cottages
  Gippsland offers families diverse accommodation options, from resorts and self-contained cottages to farm stays, holiday homes and caravan parks, providing comfortable bases for beach trips, nature adventures and regional exploration.
• Gippsland Water installs filter-to-waste system to better protect Maffra drinking water from contamination risks
  Gippsland Water has installed a filter-to-waste system at Maffra treatment plant, improving drinking water protection, reducing supply disruptions, and strengthening resilience against pollution, storms, bushfires and other water quality events.
• Gippsland Water invests $3.4M renewing ageing water and sewer infrastructure across regional communities
  Gippsland Water invested $3.4 million renewing ageing water and sewer assets, replacing 3.9 kilometres of water mains and relining 6.2 kilometres of sewer mains across Gippsland.
• Gippsland community groups share $60,000 in Federal Volunteer Grants to strengthen local organisations and support volunteers
  Twenty-four Gippsland not-for-profit organisations will share more than $60,000 in federal grants to improve volunteering, reduce barriers to participation and strengthen local communities.
• Nationals demand stronger policing as rising Latrobe Valley crime fuels growing community safety concerns and frustration
  The Nationals say rising Latrobe Valley crime and fewer police officers demand urgent Labor government action, calling for stronger policing, tougher laws and better resources to restore community safety.
• One Gippsland delegation met Darren Chester at Parliament House to discuss key regional infrastructure and investment priorities
  Federal Member Darren Chester met One Gippsland representatives at Parliament House to discuss regional priorities, including roads, housing, healthcare, disaster resilience, industry investment and job creation.
• West Gippsland CMA celebrates rural women’s contributions to agriculture, healthy catchments and sustainable farming futures
  West Gippsland CMA celebrates rural women’s contributions through a podcast featuring dairy farmer Jess Knight, highlighting farm life, community connections, irrigation knowledge and sustainable agricultural practices shaping the region’s future.
• Gippsland small business triumphs with award-winning High Country Hooch Distilling Enterprise at Glenaladale near Bairnsdale
  High Country Hooch Distilling owners Paul and Leanne Poulter won Best New Business at the Gippsland Business Awards, growing their Glenaladale venture into a handcrafted spirits and tasting-room destination.
• Dental experts warn Labor plan could worsen lengthy public dental waits for vulnerable Gippslanders across regional Victoria
  Dental experts warn Labor's proposed public dental expansion could worsen Gippsland wait times, with vulnerable residents already facing waits exceeding two years in some areas.
• South Gippsland Shire Council seeks community feedback on future of local aquatic facilities and swimming pools before 6 December 2026
  South Gippsland Council is seeking community feedback on the future of aquatic facilities, with ageing infrastructure, changing visitation, rising costs and renewal needs under consideration. Feedback closes December 6.
• South Gippsland Council highlights Seniors Festival 2026, road safety projects, community initiatives and other updates across shire
  South Gippsland Shire Council highlights Seniors Festival events, $2.849 million in road safety funding, a new Nyora public toilet, resilience initiatives, community programs and feedback opportunities across the region.
• South Gippsland Council awards $122,959 to support 20 community organisations, local projects and other updates on council programs
  South Gippsland Council has awarded $122,959 to 20 groups, while promoting local projects, bridge repairs, weed management, hard waste collections and community programs.
• Gippsland Line set for longer trains and more seats under Nationals-Liberals plan to tackle peak-period overcrowding
  The Nationals and Liberals have pledged five additional VLocity sets, adding 1,110 seats on Gippsland services to reduce overcrowding and improve peak-period travel for passengers.
• Four Gippsland students win Water Week Poster competition promoting conservation and sustainability
  Four young Gippsland artists have been recognised in Gippsland Water’s 2026 National Water Week poster competition, highlighting water conservation. Mirboo North Primary School won $500, while student Penelope placed third statewide.
• Seven Gippsland farmers markets to explore for fresh produce, local treats and delicious weekend breakfasts
  Gippsland’s seven farmers markets offer fresh local produce, seafood, baked treats, artisan goods and coffee, making weekend mornings delicious opportunities to meet growers and discover regional flavours.
• Latrobe City Council schedules 40 kilometres of road upgrades across municipality
  Latrobe City Council will resurface 40 kilometres of local roads during 2026/27, including resealing and asphalt works across six communities to improve safety, extend road life and prevent potholes.
• Morwell’s Gippsland Sports and Entertainment Park celebrates major $45M redevelopment and new regional sporting facilities
  Morwell’s Gippsland Sports and Entertainment Park celebrates a $45 million redevelopment, featuring five playing surfaces, 1,200 seats, upgraded facilities and new event spaces.
• Cr John White recognised for 10 Years of dedicated service representing East Gippsland communities on council
  East Gippsland Councillor John White has been recognised for 10 years of service, including two terms as Mayor, advocating for local priorities and representing communities across government levels.
• Melina Bath says boating licence revenue should fund ramps, parking, dredging and safety, supporting Victorian boating and fishing communities
  Victoria’s Liberals and Nationals have pledged to protect the Better Boating Fund, which delivered $130 million in four years, supporting boating facilities, waterway safety, recreational fishing and regional jobs.
• Paynesville Council seeks $4M for intersection upgrades to unlock 1,400 new homes
  Paynesville's $4 million intersection upgrade proposal aims to improve road safety, ease congestion and unlock around 1,400 new homes in the town's growth area.
• Palm Lake Resort Paynesville welcomes 100th resident, boosting East Gippsland’s retirement living and local economic growth
  Palm Lake Resort Paynesville has welcomed its 100th resident, highlighting growing demand for retirement living and investment supporting local businesses and economic activity across East Gippsland.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Melina Bath accused Labor of ignoring bird flu advice and delaying vaccinations for Victoria's vulnerable little penguin colonies
  The Victorian government is accused of ignoring expert advice to proactively vaccinate little penguins against H5N1, delaying action until after infection was detected, potentially leaving colonies vulnerable.
• Bass Coast and South Gippsland businesses invited to connect, collaborate and network at upcoming Meet the Makers event in Meeniyan on 13 October 2026
  Local producers, makers and hospitality businesses across Bass Coast and South Gippsland are invited to Meet the Makers in Meeniyan on October 13, offering networking, collaboration and showcasing opportunities.
• Sale residents urged to safely dispose of hazardous household chemicals at free Detox Your Home event on 10 October 2026
  Wellington Shire residents can safely dispose of unwanted hazardous household chemicals at a free Detox Your Home event in Sale, helping protect waterways, people, animals and the environment.
• Darren Chester and Matt Canavan to tour Gippsland industries, meeting local employers and workers across seven regional towns
  Nationals Leader Matt Canavan will tour Gippsland for two days, visiting major energy, forestry, manufacturing and agricultural businesses to discuss regional jobs, investment and industry challenges.
• Celebrate the Lakes event highlighting Gippsland Lakes diversity and environmental projects protecting vital local ecosystems
  The East Gippsland Catchment Management Authority will host Celebrate the Lakes at Eagle Point, showcasing Gippsland Lakes biodiversity, environmental projects and community efforts protecting local waterways, wetlands and wildlife.
• Becon Constructions awarded $21M contract to build Baw Baw Culture and Connection Precinct library and learning centre
  Becon Constructions has secured a $21 million contract to deliver Warragul new Library and Learning Centre, part of Baw Baw Shire $30 million Culture and Connection Precinct, expected to open in early 2028.
• Southern Rural Water manages Gippsland storages during rainfall, balancing flood risks, water supplies and community safety
  Southern Rural Water managed Gippsland water storages during significant weekend rainfall, using controlled releases to create capacity, reduce flood risks and protect community safety and water supplies.
• The Nationals slam Labor's secret public transport tax funding costly suburban rail loop as regional Victorians bear the burden
  The Nationals accuse Victoria's Labor government of secretly taxing public transport users $8 billion to fund the Suburban Rail Loop, while regional communities receive disproportionately less infrastructure funding.
• Darren Chester congratulates Gippsland Agricultural Group on successful Gippsland Red Meat Conference in Sale
  Darren Chester has praised the successful Gippsland Red Meat Conference in Sale, highlighting industry collaboration, innovation, productivity and the need to reduce red tape for farming families.
• Melina Bath seeks Labor explanation on Gippsland children face specialist dental service cuts, longer waits and costly travel for treatment
  Melina Bath says Gippsland children face longer waits after regional pediatric dental services were cut, forcing families to travel to Melbourne for specialist treatment.
• Martin Cameron and Melina Bath heard Gippsland builders’ concerns, pledge reforms to improve housing affordability and supply
  Martin Cameron and Melina Bath met Gippsland builders to discuss housing affordability challenges, citing rising taxes, fees and planning delays. The Nationals and Liberals propose faster approvals, increased land supply and tax relief.
• Major GRISS upgrade strengthens Gippsland’s premier indoor sports and events venue for future growth
  The upgraded Gippsland Regional Indoor Sports Stadium was officially opened, delivering modern facilities, supporting local jobs, and strengthening its role as Gippsland's leading venue for community sport and major events.
• Regional hospitals face staffing and funding pressures as new nurse-to-patient ratios take effect across Gippsland health services
  East Gippsland Shire Council is installing two louvered roofs at Bairnsdale Library, improving shade, weather protection and outdoor activities, with works expected to take two weeks.
• Bass Coast Shire Council asks residents to keep FOGO bins cardboard-free following updated recycling guidelines from April 2026
  Bass Coast Council asks residents to keep cardboard out of FOGO bins from April 2026, ensuring high-quality compost, reducing contamination, and supporting efficient recycling and local environmental sustainability.
• Free green waste disposal at South Gippsland transfer stations and other council updates
  South Gippsland Shire Council’s latest updates cover free green waste disposal, road maintenance, summer fire preparation, community events, bird flu advice, swimming pool feedback, energy planning and local opportunities.
• Farmers denied refunds despite biosecurity overcharging and government cost recovery surplus
  DAFF will not refund farmers despite collecting $26 million in excess biosecurity fees between 2024 and 2026. An Auditor-General report identified cost recovery management failures, prompting calls for greater transparency and fairer charges.
• Bass Coast Council launches mobile business pilot, creating new trading opportunities across six locations
  Bass Coast Council is inviting mobile businesses to apply for a 12-month trading pilot across six locations in Phillip Island, Anderson and Inverloch, with applications closing 27 November 2026.