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Nationals' secure ending to telemarketing for Victorian Energy Upgrade scheme stopping intrusive practices and ensuring compliance

Gippsland residents find relief as telemarketing for the Victorian Energy Upgrade scheme ceases, replaced by door-knocking. Nationals' intervention addresses complaints, ensuring compliance and shielding residents from intrusive tactics.

By news@gippsland - 7th May 2024 - Back to News

Gippslanders will no longer be subject to the nuisance practices of telemarketers spruiking the Victorian Energy Upgrade (VEU) scheme with door-knocking next on the chopping block. The Nationals Member for Gippsland South, Danny O'Brien said the ban on telemarketing and door-knocking for the VEU comes after a review of the practices that was secured by The Nationals.

Mr. O'Brien stated the ESC will oversee law compliance, imposing fines of up to $46,000 for breaches. He urges reporting of disruptive telemarketing, deterring such practices

End to VEU telemarketing

Mr O'Brien said, "From May accredited providers of the VEU scheme are not allowed to cold call a person to promote products and services with a ban on door knocking to come into effect on August 1."

Mr O'Brien said he wrote to the Minister for Energy back in 2022 urging action after his office was inundated with complaints about the telemarketing practices of accredited providers under the VEU scheme. "The Minister responded at the time and offered assurances that they had the situation under control by introducing a "Code of Conduct" for these contractors, but anecdotal evidence proved that the invasive and disruptive telemarketing practices of these accredited providers did not subside."

"The code of conduct that governed the accredited providers under the program stated that they could not call the same household twice within 30 days - the problem remained that there were multiple companies contacting the same household. Fast forward two years and I am grateful that commonsense has prevailed and we will no longer be subjected to these nuisance telemarketing practices," Mr O'Brien said.

Enforcing VEU compliance

Mr O'Brien said the Essential Services Commission (ESC) will monitor compliance with the new laws, with companies found to be in breach liable for fines of up to $46,000. "The tactics that have been used by many of these VEU providers have been extremely disruptive and often intimidating, particularly for our more vulnerable residents. I encourage anyone who is cold-called by a VEU provider to report the breach in order to deter these unnecessary telemarketing practices."

Mr O'Brien said people could report breaches of the new laws by calling the commission on 03 9032 1310 or by emailing veu@esc.vic.gov.au. Residents can also lodge a complaint with Consumer Affairs Victoria online at Consumer Affairs Victoria website or by calling 131 450.

Pictures from 9 News Australia YouTube channel.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• Gippsland Water's people's panel brings 50 customers together to help shape future plans and pricing priorities for the region
  Gippsland Water's People's Panel has brought together 50 randomly selected customers to help shape future plans and make recommendations influencing the corporation's 2028-33 Price Submission.
• Gippsland Water backs biochar research to transform biosolids into sustainable soil health and waste management solutions
  Gippsland Water is supporting national research into converting wastewater biosolids into biochar, aiming to improve soil health, advance sustainable waste management, and assess contaminant destruction, including PFAS, through innovative recycling.
• Gippsland Water offers face-to-face bill support through September pop-ups across Morwell, Sale, Traralgon and Drouin
  Gippsland Water will host September pop-ups across the region, offering customers face-to-face help with bills, payment plans, concessions and government assistance amid cost-of-living pressures, with events in Morwell, Sale, Traralgon and Drouin.
• Gippsland Water increases basin cover cleaning to annual schedule to protect drinking water quality across service area
  Gippsland Water is increasing drinking water basin cover cleaning from every 18–24 months to annually, helping prevent damage, reduce contamination risks and protect water quality.
• Gippsland offers family-friendly stays, from coastal resorts and farm retreats to holiday parks and secluded cottages
  Gippsland offers families diverse accommodation options, from resorts and self-contained cottages to farm stays, holiday homes and caravan parks, providing comfortable bases for beach trips, nature adventures and regional exploration.
• Gippsland offers family-friendly stays, from coastal resorts and farm retreats to holiday parks and secluded cottages
  Gippsland offers families diverse accommodation options, from resorts and self-contained cottages to farm stays, holiday homes and caravan parks, providing comfortable bases for beach trips, nature adventures and regional exploration.
• Gippsland Water installs filter-to-waste system to better protect Maffra drinking water from contamination risks
  Gippsland Water has installed a filter-to-waste system at Maffra treatment plant, improving drinking water protection, reducing supply disruptions, and strengthening resilience against pollution, storms, bushfires and other water quality events.
• Gippsland Water invests $3.4M renewing ageing water and sewer infrastructure across regional communities
  Gippsland Water invested $3.4 million renewing ageing water and sewer assets, replacing 3.9 kilometres of water mains and relining 6.2 kilometres of sewer mains across Gippsland.
• Gippsland community groups share $60,000 in Federal Volunteer Grants to strengthen local organisations and support volunteers
  Twenty-four Gippsland not-for-profit organisations will share more than $60,000 in federal grants to improve volunteering, reduce barriers to participation and strengthen local communities.
• Gippsland students impress Darren Chester with their understanding of Australian democracy and government
  Federal Member for Gippsland Darren Chester praised St Mary’s Primary School Maffra students for their strong understanding of Australian democracy, Parliament and government during a recent civics visit and discussion.
• Gippsland commuters stranded after V/Line services end early, prompting calls for reliable regional rail services
  Melina Bath criticised Gippsland rail disruptions after AFL fans were stranded following an early service cutoff, calling for reliable regional transport and promising 1,110 additional seats on Traralgon and Bairnsdale services.
• West Gippsland CMA celebrates rural women’s contributions to agriculture, healthy catchments and sustainable farming futures
  West Gippsland CMA celebrates rural women’s contributions through a podcast featuring dairy farmer Jess Knight, highlighting farm life, community connections, irrigation knowledge and sustainable agricultural practices shaping the region’s future.
• East Gippsland invites nominations for 2027 Australia Day Awards celebrating outstanding community contributions and achievements until 6 December 2026
  East Gippsland Shire Council is seeking nominations for its 2027 Australia Day Awards, recognising community contributions across volunteering, sport, arts and culture. Nominations close December 6, 2026.
• East Gippsland Council calls for fairer forestry transition funding, greater transparency and investment in affected communities before state election
  East Gippsland Council is seeking fairer forestry transition funding, greater transparency and stronger investment to support affected communities, local economies, jobs and bushfire preparedness.
• East Gippsland Shire Council welcomes Temporary Disaster Roaming 1 October 2026, allowing access to other networks during eligible natural disasters
  East Gippsland Shire Council welcomes Temporary Disaster Roaming, activated by Telstra, Optus and TPG on October 1, 2026, allowing access to other networks for essential calls, texts and limited data during eligible disasters.
• East Gippsland library members gain free access to digital magazines across lifestyle, travel, health, technology and entertainment categories
  East Gippsland library members can enjoy free digital magazines through ePress, covering travel, food, lifestyle, health and more. Accessible anytime through BorrowBox, the service helps households save on subscription costs.
• East Gippsland Council adopts 2025–26 Annual Report, highlighting infrastructure investment, community services and financial sustainability
  East Gippsland Shire Council’s 2025–26 Annual Report highlights $30.4 million in capital works, community services and economic development. Despite a $7.7 million operating surplus, Council recorded a $3.1 million underlying deficit.
• East Gippsland Jobs Expo connects job seekers with employers, training providers and career opportunities across the region on 8 October 2026
  East Gippsland Jobs Expo on October 8 will connect job seekers with employers, training providers and employment services, showcasing local career pathways and workforce opportunities across the region.
• East Gippsland coastal management plan gains ministerial approval after extensive community consultation and collaboration across region
  East Gippsland's Coastal and Marine Management Plan has received Ministerial Approval, recognising three years of community consultation and providing a shire-wide framework for sustainably managing coastal and marine environments.
• East Gippsland Council welcomes Coalition’s $120M pledge for new Bairnsdale Hospital emergency department and expanded patient capacity
  East Gippsland Shire Council has welcomed the Coalition’s $120 million pledge for Bairnsdale Hospital’s new emergency department, which will expand treatment spaces, ambulance bays and hospital beds to meet growing healthcare demand.
• East Gippsland simplifies footpath permit fees, reducing costs for businesses while supporting safe, vibrant, accessible town centres
  East Gippsland Shire Council has introduced a simplified, tiered Goods on Footpath permit fee structure, reducing costs for many businesses while supporting vibrant town centres and maintaining safe, accessible public spaces.
• East Gippsland communities transform emergency water tanks into vibrant murals celebrating resilience, recovery and local stories
  East Gippsland communities have transformed emergency water tanks into vibrant murals celebrating resilience and recovery, with artworks completed at four locations and three more projects planned for Gipsy Point, South Buchan and Benambra.
• East Gippsland outdoor venues prepare for summer with school holiday activities, swimming programs and swim teacher opportunities
  East Gippsland outdoor facilities are preparing for summer, with Orbost Pool opening early, seasonal swimming programs returning, Aqua Run activities planned and Council recruiting and training new swim teachers.
• West Gippsland Arts Centre opens 2027 exhibition applications for artists and creatives across all visual disciplines and genres
  West Gippsland Arts Centre is inviting artists across visual disciplines to submit expressions of interest for its 2027 exhibition program, with submissions closing October 12, 2026.
• East Gippsland targets Canberra visitors in new Spring Tourism Campaign, destination marketing and supporting local businesses
  East Gippsland Shire Council has launched a Canberra-focused spring tourism campaign, testing evidence-led marketing strategies while attracting shoulder-season visitors and supporting local businesses through targeted promotion.
• East Gippsland Council advocates National Sovereign Wealth Fund to deliver long-term regional benefits from resource revenues
  East Gippsland Council will advocate for a national Sovereign Wealth Fund funded by resource revenues, supporting long-term regional investment, infrastructure, resilience and intergenerational benefits while reducing reliance on competitive grants.
• East Gippsland property owners receive 2026/27 rates notices as council sets average increase below state cap
  East Gippsland property owners have received 2026/27 rates notices, with Council’s average increase set at 2.5%. Payment options, objections and face-to-face support are available for residents
• Gippsland small business triumphs with award-winning High Country Hooch Distilling Enterprise at Glenaladale near Bairnsdale
  High Country Hooch Distilling owners Paul and Leanne Poulter won Best New Business at the Gippsland Business Awards, growing their Glenaladale venture into a handcrafted spirits and tasting-room destination.
• East Gippsland Council endorses public toilet review to improve cleanliness, safety and maintenance across 88 facilities
  East Gippsland Council has endorsed a strategy to improve management of 88 public toilets, prioritising cleanliness, safety and maintenance through community feedback, targeted cleaning and better monitoring, with no facility closures proposed.
• East Gippsland Council seeks community feedback on general local law review before 2027 expiry, submit by 2 October 2026
  East Gippsland Shire Council is seeking community feedback on its General Local Law review, covering public spaces, safety, amenity and local activities, with consultation open until Friday, October 2.
• East Gippsland Council begins targeted roadside slashing program to reduce fire risks ahead of approaching fire season
  East Gippsland Shire Council has begun targeted roadside slashing ahead of fire season, prioritising vegetation growth, local conditions and emerging fire risks, with progress updates available online.
• East Gippsland launches disability network to strengthen community input on council projects, services and decisions
  East Gippsland Shire Council has launched the Disability Network, inviting people with disability, carers and organisations to help shape council decisions through accessible online and in-person community engagement.
• South Gippsland Shire Council seeks community feedback on future of local aquatic facilities and swimming pools before 6 December 2026
  South Gippsland Council is seeking community feedback on the future of aquatic facilities, with ageing infrastructure, changing visitation, rising costs and renewal needs under consideration. Feedback closes December 6.
• East Gippsland welcomes 27 new Australians from 13 countries at citizenship ceremony on Australian Citizenship Day
  East Gippsland welcomed 27 new Australians from 13 countries at a citizenship ceremony in Lucknow, celebrating Australian Citizenship Day and the diversity new citizens bring to the community.
• South Gippsland Council highlights Seniors Festival 2026, road safety projects, community initiatives and other updates across shire
  South Gippsland Shire Council highlights Seniors Festival events, $2.849 million in road safety funding, a new Nyora public toilet, resilience initiatives, community programs and feedback opportunities across the region.
• One Gippsland delegation met Darren Chester at Parliament House to discuss key regional infrastructure and investment priorities
  Federal Member Darren Chester met One Gippsland representatives at Parliament House to discuss regional priorities, including roads, housing, healthcare, disaster resilience, industry investment and job creation.
• South Gippsland Council awards $122,959 to support 20 community organisations, local projects and other updates on council programs
  South Gippsland Council has awarded $122,959 to 20 groups, while promoting local projects, bridge repairs, weed management, hard waste collections and community programs.
• East Gippsland Shire Council urges property owners to maintain onsite wastewater systems and prevent failures
  East Gippsland Shire Council reminds property owners to maintain onsite wastewater systems, including regular servicing and septic pumping, to prevent failures and protect households, neighbours and the environment.
• East Gippsland Council connects local contractors with upcoming projects, opportunities and business support initiatives on 21 August 2026
  Around 80 local contractors attended East Gippsland Shire Council’s annual breakfast, gaining insights into upcoming projects, procurement opportunities, tendering processes and business support initiatives for local enterprises.
• Four Gippsland students win Water Week Poster competition promoting conservation and sustainability
  Four young Gippsland artists have been recognised in Gippsland Water’s 2026 National Water Week poster competition, highlighting water conservation. Mirboo North Primary School won $500, while student Penelope placed third statewide.
• Seven Gippsland farmers markets to explore for fresh produce, local treats and delicious weekend breakfasts
  Gippsland’s seven farmers markets offer fresh local produce, seafood, baked treats, artisan goods and coffee, making weekend mornings delicious opportunities to meet growers and discover regional flavours.
• East Gippsland and Wellington farmers' 'Looking Ahead Farmer Survey' extended until 9 October 2026
  Farmers across East Gippsland and Wellington have until October 9 to complete the Looking Ahead Farmer Survey 2026, helping shape agricultural priorities, advocacy and future government support across the region.
• West Gippsland Landcare celebrates 40 Years of environmental action and community connection
  More than 150 Landcare supporters celebrated 40 years of West Gippsland Landcare, reflecting on achievements, community connections and future opportunities for resilient landscapes and sustainable farming.
• Darren Chester says Gippsland’s 15 suspected illicit tobacco store closures highlight organised crime concerns and calls for tobacco excise reform
  Gippsland MP Darren Chester says 15 suspected illicit tobacco store closures highlight organised crime concerns, advocating an 80 percent tobacco excise cut alongside stronger enforcement to combat the black market.
• Darren Chester says Gippsland’s 15 suspected illicit tobacco store closures highlight organised crime concerns and calls for tobacco excise reform
  Gippsland MP Darren Chester says 15 suspected illicit tobacco store closures highlight organised crime concerns, advocating an 80 percent tobacco excise cut alongside stronger enforcement to combat the black market.
• Darren Chester urges Gippsland men to prioritise prostate cancer checks and highlights specialist nursing support for regional patients
  Gippsland MP Darren Chester is urging men to prioritise regular health checks and discuss prostate cancer risks with doctors, highlighting specialist nurses’ vital support for patients, families and regional communities.
• Farmers across East Gippsland and Wellington are invited to shape regional agricultural priorities, advocacy, support and investment
  Farmers across East Gippsland and Wellington are being asked to complete a survey helping three agencies update agricultural priorities, identify emerging challenges and strengthen regional advocacy, support and investment.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Swooping season returns across Latrobe, with council urging residents to take precautions around nesting birds
  Latrobe City Council is urging residents to stay alert during swooping season, avoid nesting areas where possible, check Victoria’s Swooping Bird Map and take precautions when walking outdoors.
• Bass Coast and South Gippsland businesses invited to connect, collaborate and network at upcoming Meet the Makers event in Meeniyan on 13 October 2026
  Local producers, makers and hospitality businesses across Bass Coast and South Gippsland are invited to Meet the Makers in Meeniyan on October 13, offering networking, collaboration and showcasing opportunities.
• Southern Rural Water manages Gippsland storages during rainfall, balancing flood risks, water supplies and community safety
  Southern Rural Water managed Gippsland water storages during significant weekend rainfall, using controlled releases to create capacity, reduce flood risks and protect community safety and water supplies.
• Darren Chester congratulates Gippsland Agricultural Group on successful Gippsland Red Meat Conference in Sale
  Darren Chester has praised the successful Gippsland Red Meat Conference in Sale, highlighting industry collaboration, innovation, productivity and the need to reduce red tape for farming families.
• Melina Bath seeks Labor explanation on Gippsland children face specialist dental service cuts, longer waits and costly travel for treatment
  Melina Bath says Gippsland children face longer waits after regional pediatric dental services were cut, forcing families to travel to Melbourne for specialist treatment.
• Free green waste disposal at South Gippsland transfer stations and other council updates
  South Gippsland Shire Council’s latest updates cover free green waste disposal, road maintenance, summer fire preparation, community events, bird flu advice, swimming pool feedback, energy planning and local opportunities.
• Celebrate the Lakes event highlighting Gippsland Lakes diversity and environmental projects protecting vital local ecosystems
  The East Gippsland Catchment Management Authority will host Celebrate the Lakes at Eagle Point, showcasing Gippsland Lakes biodiversity, environmental projects and community efforts protecting local waterways, wetlands and wildlife.
• Danny O’Brien urges premier to delay Gippsland offshore wind transmission tender until after November state election
  Danny O’Brien urges the Premier to delay VicGrid’s Gippsland offshore wind transmission tender until after November’s election, allowing community input and addressing landholder and environmental concerns.
• Danny O’Brien urges Premier to delay Gippsland offshore wind transmission tender until after November state election
  Danny O’Brien is urging the Premier to delay awarding VicGrid’s Gippsland offshore wind transmission tender until after November’s state election, citing landholder concerns and unresolved environmental, financial and property impacts.
• Parliamentary inquiry reveals CFA resource shortfalls after years of Labor neglect, leaving Gippsland communities increasingly vulnerable
  A Parliamentary inquiry has highlighted declining CFA volunteer numbers, ageing firefighting vehicles, workforce shortages and poor fuel management, prompting Nationals' Danny O'Brien to demand urgent action to protect Gippsland communities.
• Community groups encouraged to apply for East Gippsland’s 2026-27 grants program before 14 September 20260 deadline
  East Gippsland community groups can apply for 2026–27 grants supporting community, environmental, social and wellbeing projects, with funding from $3,000 to $20,000 available until September 14, 2026.
• DAFF faces criticism over Russian timber imports and failure to enforce illegal logging laws, leaving Australian producers at risk
  DAFF faces scrutiny over Russian timber imports, having conducted no compliance testing despite evidence of misdeclared timber. Nationals leaders warn weak enforcement threatens Australian forestry jobs and domestic producers.
• Labor government criticised over regional childcare shortages, workforce gaps and red tape following parliamentary inquiry findings
  A Victorian parliamentary inquiry found regional childcare providers face severe workforce shortages, vacant places, growing waitlists and excessive red tape, with Melina Bath calling for stronger accountability and practical solutions.
• Wellington Shire Council opposes mandatory fourth glass recycling bin, urging Victoria to allow council flexibility instead
  Wellington Shire Council has again urged the Victorian government to scrap mandatory household glass bins, citing costs, practicality and existing Container Deposit Scheme success while seeking greater flexibility for regional councils.
• Regional Development $750,000 investment expands employment and education support for 120 Latrobe Valley young people through 2028
  The Victorian government is investing a further $750,000 in the Ladder Step Up Latrobe Valley Program, supporting 120 young people with employment, education, training and independence opportunities through 2028.
• Melina Bath accused Labor of ignoring bird flu advice and delaying vaccinations for Victoria's vulnerable little penguin colonies
  The Victorian government is accused of ignoring expert advice to proactively vaccinate little penguins against H5N1, delaying action until after infection was detected, potentially leaving colonies vulnerable.
• New Heart Morass watering infrastructure strengthens Gippsland Lakes wetland health and protects freshwater flows for future generations
  New watering infrastructure at Heart Morass enables controlled freshwater flows, reducing salinity and supporting wetland health, wildlife habitat and long-term resilience across the Gippsland Lakes.