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Gippsland Water seeking community feedback on updated customer charters for wastewater and trade waste services until 20 July 2025

Gippsland Water is seeking community feedback on updates to its Customer and Trade Waste Charters, aiming to improve clarity, accessibility, and support while outlining service levels and customer responsibilities.

By news@gippsland - 25th June 2025 - Back to News

Gippsland Water is inviting customers to have their say on proposed updates to its Customer Charter and Trade Waste Customer Charter. The charters outline Gippsland Water's service levels for the supply of water, wastewater and trade waste services to customers, as well as customers' rights and responsibilities.

Customers can leave feedback for our customer charters via our website

Charter updates proposed

Both charters have a new design to make them easier to navigate. Financial support and family violence support options will also be more accessible and easier to find. Other changes include guidance on what Gippsland Water will repair after completing works, specifying the two situations for water restriction and clarifying the way the organisation takes payment.

Managing director Sarah Cumming said customer feedback would be carefully reviewed and considered before finalising the charters. "We're asking our customers for feedback to understand if they support the proposed updates to the charters. The changes we're proposing will further ensure our customers' rights and obligations are clear, as well as our own. In our 2023-2028 Price Submission we said we'd review and update both documents. We're on track to complete the process this year."

Gippsland Water's Customer Charter is informed by the Essential Services Commission's Water Industry Standards Urban Customer Service. Customers can read the full list of proposed updates and provide their feedback to Gippsland Water website.

Pictures from Gippsland Water website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• Latrobe City extends Phoenix partnership, securing NBL matches and delivering sporting, community and economic benefits
  Latrobe City Council has extended its partnership with South East Melbourne Phoenix, securing two NBL matches across the next two seasons, delivering elite sport, community engagement and economic benefits.
• New Bairnsdale footpath to improve access between Princes Highway and key health and community facilities
  A new 280-metre concrete footpath will link Bairnsdale’s Princes Highway with key health and community facilities, improving safety and accessibility for pedestrians, with construction beginning September 21 and lasting six weeks.
• The Nationals unveil $40M plan offering health workers incentives to fill critical regional jobs across Gippsland and Victoria
  The Nationals propose $40 million over four years for a Victorian Rural Health Workforce Incentive Scheme, offering eligible regional health workers up to $10,000 for relocation, accommodation and professional development.
• New Bairnsdale worker accommodation nears completion, boosting healthcare workforce capacity across East Gippsland communities
  Bairnsdale new 28-apartment healthcare worker accommodation is nearing completion, providing affordable housing for up to 32 staff and strengthening regional health services while supporting local jobs and investment.
• Carran Carran restoration project strengthens river health, habitat connectivity and flood resilience across West Gippsland
  West Gippsland CMA's long-term Carran Carran restoration project is improving river health, reducing flood-related avulsion risks, restoring habitat connectivity, controlling willows and supporting native fish, agriculture and communities.
• Metung mother Lily Martyn establishes foundation supporting neurodivergent children, young people and families across Gippsland
  Metung mother Lily Martyn has launched Do It For Foundation Gippsland, supporting neurodivergent children, young people and families. The foundation has connected 95 East Gippsland families seeking support, understanding and practical solutions.
• Wellington Shire Council retains in-house library service following review confirming best value for community needs
  Wellington Shire Council has endorsed the outcome of its Wellington Libraries Service Review, confirming library services will continue to be delivered as is.
• Bass Coast businesses celebrated at 2026 Business Awards, recognising excellence and community contribution
  The 2026 Bass Coast Business Awards celebrated local business excellence, with Phillip Island Tenpin Bowling & Entertainment Centre named Business of the Year after winning four awards.
• Maryvale Recreation Reserve redevelopment delivers upgraded sporting facilities, accessibility and community infrastructure
  Maryvale Recreation Reserve has undergone a $1.39 million redevelopment, delivering accessible cricket facilities, upgraded amenities, improved drainage, resurfacing and safety improvements through state government and Latrobe City Council funding.
• Stallholder applications open for 2026 Latrobe City Children's Expo connecting families and community services
  Stallholder applications have opened for the 2026 Latrobe City Children's Expo, offering organisations and entertainers the chance to connect with thousands of local families during National Children's Week celebrations.
• State Coal Mine Rescue Station Arts Centre in Wonthaggi receives major flooring upgrade, enhancing accessibility, creativity and community connection
  Living Local Regional Fund support has upgraded Bass Coast’s historic State Coal Mine Rescue Station Arts Centre, improving safety and accessibility while strengthening community programs, creativity, wellbeing, fitness and social connection.
• Have your say on the Planning Scheme Amendment C161egip - Lakes Entrance Northern Growth Area (Revised) to unlock growth until 21 September 2026
  East Gippsland Shire Council is simplifying planning controls in Lakes Entrance Northern Growth Area, aiming to unlock housing growth, reduce red tape and support development over the next 30-plus years.
• Marlo's Healeys road timber bridge to be replaced with stronger steel structure built for 100 years
  East Gippsland Shire Council will replace Marlo’s ageing Healeys Road timber bridge with a $642,780 steel structure, improving safety, access, load capacity and long-term reliability for local users.
• Darren Chester calls for Aged Care Minister's resignation over home support delays
  Federal Member for Gippsland Darren Chester has called for Aged Care Minister Sam Rae's resignation, citing lengthy Support at Home delays, unanswered assistance requests and thousands of deaths while awaiting support.
• Darren Chester welcomes progress on critical Krauatungalung Walk boardwalk link at Lakes Entrance
  Federal Member for Gippsland Darren Chester has welcomed progress on the Krauatungalung Walk’s next stage, with local firm DesignCo Builders awarded the contract to complete the critical boardwalk link at Lakes Entrance.
• Darren Chester welcomes progress on critical Krauatungalung Walk boardwalk link at Lakes Entrance
  Federal Member for Gippsland Darren Chester has welcomed progress on the Krauatungalung Walk’s next stage, with local firm DesignCo Builders awarded the contract to complete the critical boardwalk link at Lakes Entrance.
• Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
  Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band.
• Bass Coast Shire Council asks residents to keep FOGO bins cardboard-free following updated recycling guidelines from April 2026
  Bass Coast Council asks residents to keep cardboard out of FOGO bins from April 2026, ensuring high-quality compost, reducing contamination, and supporting efficient recycling and local environmental sustainability.
• Maffra student Jaxon Marshall champions resilient agriculture during National Youth Parliament visit to Canberra
  Maffra student Jaxon Marshall represented Gippsland at National Youth Parliament, delivering a passionate speech advocating resilient agriculture, regenerative farming, research and stronger support for farmers and Australia’s future.
• Six Latrobe Valley businesses receive funding to diversify, boost productivity and strengthen supply chains during economic transition
  Six Latrobe Valley businesses will receive funding through the Gippsland Supply Chain Resilience Program to improve productivity, purchase equipment, expand markets and strengthen supply chains amid regional economic transition.
• Baw Baw Shire Council appoints Anthony Petherbridge as third new director following organisational restructure
  Baw Baw Shire Council has appointed Anthony Petherbridge as Director Community and Planning Services following its restructure, joining two new directors and bringing extensive strategic planning and executive-level local government experience.
• Darren Chester says Labor's national firearms buyback unfairly targets law-abiding regional firearm owners instead of addressing crime and security
  Nationals representatives Gemma Rendell, Darren Chester and Bridget McKenzie joined East Gippsland firearm owners in Bairnsdale, opposing Labor's buyback and further restrictions while supporting lawful firearm use in regional communities.
• Paynesville Maritime Precinct officially opens following $13M investment to boost boating, tourism, jobs and local business growth
  Paynesville’s $13 million Slip Road Maritime Precinct officially opened, delivering improved waterfront access, jetties and boating facilities to boost tourism, local businesses, jobs and Gippsland Lakes recreation.