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Community Satisfaction Survey 2024 for Bass Coast Shire Council starts 29 January

Bass Coast Shire Council launches the 2024 Community Satisfaction Survey, aiming to assess performance, gather feedback, and improve services. Similar surveys in Victorian councils seek comprehensive insights.

By news@gippsland - 19th January 2024 - Back to News

Bass Coast Shire Council is pleased to announce the launch of the 2024 Community Satisfaction Survey, designed to actively engage with residents and gather valuable feedback on various aspects of council services and performance. The survey will be conducted by the independent market research agency, National Field Services, from January 29th through mid-March. Residents over the age of 18 years will be contacted by telephone for this anonymous and randomised survey.

Bass Coast Shire Council 2023 Community Satisfaction Survey from 2023

Bass Coast Shire Council 2023 Community Satisfaction Survey from 2023

Evaluate, improve and engage

This initiative's main objective is to assess the performance of Bass Coast Shire Council across a spectrum of measures and identify areas for improvement, enhancing service delivery to our vibrant community. Similar surveys are concurrently being undertaken across various Victorian councils to ensure a comprehensive understanding of community needs and expectations.

Approximately 800 interviews will be conducted among a representative sample of residents, providing a well-rounded and accurate reflection of the community's sentiments. The information gathered will be instrumental in shaping future strategies and policies that align with the aspirations of our diverse population.

Insights through this survey

Mayor, Cr Clare Le Serve said, "We appreciate the participation of our residents in this survey, as your valuable feedback is crucial for us to better understand your needs and priorities. This initiative is a key part of our commitment to transparency, accountability, and continuous improvement in the services we provide to our community."

Residents are encouraged to share their opinions openly and honestly, as all individual responses and personal details will be kept strictly confidential. Only aggregated and anonymised results will be shared with the Bass Coast Shire Council to inform decision-making processes and enhance service provision.

Bass Coast Shire Council is grateful for the community's cooperation and looks forward to gaining valuable insights through this survey to foster a stronger, more responsive, and community-focused local government.

Pictures from Bass Coast Shire Council website.


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