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Danny O'Brien said local residents have contacted him about unprocessed VPTAS claims, some unanswered for months

Gippslanders are facing delays in processing medical travel claims under the Victorian Patient Transport Assistance Scheme (VPTAS), leaving residents frustrated and out-of-pocket, with some claims going unanswered for months.

By news@gippsland - 26th March 2025 - Back to News

Gippslanders who rely on the Allan Labor government to reimburse medical travel expenses are being left out-of-pocket as claims go unprocessed. The Victorian Patient Transport Assistance Scheme (VPTAS) is an invaluable scheme that helps rural Victorians like those in Gippsland cover travel costs when having to travel long distances for medical treatment.

Gippslanders face delays in medical travel expense reimbursements as VPTAS claims go unanswered, leaving residents out-of-pocket

VPTAS processing delays

The Nationals Member for Gippsland South, Danny O'Brien said he had been contacted recently by a number of local residents from right across his electorate who have attempted to claim reimbursement for travel under VPTAS only to find their claims go unanswered for months. "The VPTAS website states that claims will be processed in six to eight weeks, but I am receiving multiple reports that recent experience is far beyond that."

"Most recently I received an email from a pensioner couple who have unpaid claims going back to October last year - six months! Alarmingly in addition to claims not being processed I am also told that the VPTAS team cannot be reached on the phone, and that voicemails and emails go answered," Mr O'Brien said.

Mr O'Brien said public service should be more than just a name for a group of people, but that under the Allan Labor government it is increasingly the case that the service element is missing from our public service. "This is one of many sectors where the government has just stopped serving the community, and it is not good enough. The government must explain what it is doing to address these VPTAS delays," Mr O'Brien said.

Pictures from Victorian Department of Health Facebook page.

Source: http://gippsland.com/

Published by: news@gippsland.com

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  Bass Coast Council celebrated 92 local community groups, awarding $294,000 in grants, including $40,000 for climate projects, supporting creativity, connection, and resilience across the region at a vibrant celebration.
• Committee for Gippsland welcomed Hon David Davis MP to meet local stakeholders and business leaders
  Danny O’Brien met residents across nine Gippsland South towns, discussing cost-of-living pressures, infrastructure, farming challenges, and local priorities, committing to ongoing advocacy and future mobile office visits.
• Martin Cameron slams Energy Minister D'Ambrosio's false claims on power prices and jobs in Latrobe Valley
  Nationals MP Martin Cameron condemned Energy Minister Lily D'Ambrosio's claims of delivering for Latrobe Valley, citing soaring power prices, weak jobs growth, and neglect of residents during Victoria's energy transition.
• Wellington Shire Council offers free green waste disposal to help residents reduce fire hazards this season
  Wellington Shire Council is urging property owners, particularly in coastal communities, to prepare for the fire danger period by taking advantage of its Fire Ready No-Fee Green Waste Disposal program.
• Allan Labor government reverses Newhaven Jetty closure following persistent community and Nationals’ advocacy victory
  The Allan government has reversed Newhaven Jetty’s permanent closure after 18 months of Nationals’ advocacy and tireless community campaigning, securing a safe, accessible jetty for locals and visitors
• David Littleproud urges Australians to support local farmers amid rising imported food and supermarket pressures
  Nationals Leader David Littleproud urges Australians to buy local food as farmers face soaring costs, supermarket pressures, and rising imports, warning inaction threatens food security and the future of Australian agriculture.
• Baw Baw Council partners with Red Cross to teach local children disaster preparedness through Resilient Kids workshops
  Baw Baw Council and Red Cross are delivering Resilient Kids workshops in local schools, teaching children emergency preparedness, 000 calls, coping skills, and creating take-home emergency kits throughout 2026.
• Wellington Shire Council to update Community Local Law 2021, ensuring relevance, inclusivity, and strong legal compliance
  The Safer Communities Plan includes Jack's Law to clear weapons from streets, Restart for repeat offenders, and Youthstart to support at-risk youth. Mr Cameron says Labor lacks a plan to tackle Victoria's crime crisis, leaving regions vulnerable.
• South Gippsland Eat, Drink Play Festival celebrates local food, drinks, live music, kids' activities, and outdoor fun and other updates
  Eat Drink Play Gippsland returns this spring at Leongatha Railway Precinct, showcasing regional food, drink, and live music. With daytime tastings, evening entertainment, and kids' activities, it's a family-friendly celebration of Gippsland.
• Darren Chester urges Gippsland’s young athletes to apply for Local Sporting Champions grants now available until 31 January 2026
  Federal MP Darren Chester is urging Gippsland’s young athletes to apply for Local Sporting Champions grants supporting travel and competition costs. Eligible juniors aged 12-18 can apply before 31 January 2026.
• Baw Baw Shire Council hosts November community briefing in Trafalgar to discuss key projects and engage residents in shaping the town’s future
  Baw Baw Shire Council will hold a community briefing in Trafalgar on 18 November, inviting residents to discuss key projects, provide feedback, and engage with Councillors and Council officers.
• Bass Coast Shire Council pop-up sessions on four local playspace upgrades and proposed new designs on 13 Jan 2026
  Bass Coast Council is upgrading four playspaces in Wonthaggi, Cape Paterson, and Ventnor, inviting community feedback on two design options via Engage Bass Coast and January pop-up sessions.
• East Gippsland hosts first Creative Summit, celebrating local artists, culture, community and future creativity on 28 March 2026
  East Gippsland’s first Creative Summit on 28 March brings artists, performers, and creatives together to celebrate talent, connect communities, showcase projects, and shape the region’s cultural future through IMMERSIVE programs.
• Baw Baw Employment Expo returns October 2025, showcasing local jobs, training, networking and career opportunities
  The Baw Baw Employment Expo returns 16 October 2025, offering free access to local job opportunities, training, networking, resume support, and career advice for job seekers and businesses.
• TRACE: Sea Ghosts & Other Phenomena showcases South Gippsland local artists’ work, open Fridays to Mondays until 20 April 2026
  TRACE: Sea Ghosts & Other Phenomena at Coal Creek showcases works by local artists across print, photography and film, open Friday to Monday and daily during school holidays until April 20.
• East Gippsland Council launches myLot online planning enquiry tool for residents and businesses
  East Gippsland Shire Council has launched myLot, an online planning enquiry tool providing 24/7 guidance to help residents and businesses understand permit requirements for building, renovation and development projects.
• Yarragon’s $3.9M Dowton Park Pavilion progressing, boosting local sport, community facilities and infrastructure by March 2026
  Construction of Yarragon’s $3.9 million Dowton Park pavilion is progressing well, with steel framing, utilities, and key facilities underway, set for completion and community use by March 2026.
• Sardine dining in Bairnsdale showcases fresh local seafood with chef Mark Briggs’ expert touch
  SARDINE Dining in Bairnsdale, led by chef Mark Briggs, serves expertly sourced Lakes Entrance seafood, refined dishes, and a stylish wine bar, earning six chef’s hats and drawing diners region-wide.
• Baw Baw Council launches new emergency dashboard providing reliable, centralised local updates before, during and after emergencies
  Baw Baw Council has launched a new Emergency Dashboard, providing residents with a single, reliable platform for real-time updates, warnings, and essential information before, during, and after emergencies on all devices.
• West Gippsland CMA hosts free sustainable farming workshops with local landcare groups from September 2025 to March 2026
  West Gippsland CMA is hosting free farm field days September - March, showcasing sustainable agriculture, carbon farming, and local expertise. Workshops cover soil health, biodiversity, biofertilizers, and agribusiness opportunities.
• Darren Chester praises TAFE Gippsland and BRHS partnership for training local students to strengthen regional health workforce
  Darren Chester praised TAFE Gippsland and BRHS for training local students, highlighting regional partnerships as key to addressing health workforce shortages and encouraging young people to pursue local health careers.
• Bass Coast Christmas Giving Trees set up to support local families in need this festive season
  Bass Coast Shire Council’s Christmas Giving Trees are collecting gifts, gift cards, and food to support local families, with donations accepted at Customer Service Centres until early December.
• Southern Rural Water invites community to have your say on future water services, pricing and sustainability
  Southern Rural Water invites the community to help shape future water pricing and services, balancing cost, access, sustainability, and regional needs across southern Victoria.
• Bruthen and Buchan town centre upgrades boost tourism, safety, and local businesses with $3.8M government support
  Bruthen and Buchan town centre upgrades, supported by $3.8 million government funding, improve safety, accessibility, tourism, and local business, while celebrating Indigenous culture and supporting bushfire-affected communities.
• Applications open for 2026 South Coast Community Leadership Program Supporting Local Skills Development until 13 February 2026
  Applications are open for the free 2026 South Coast Community Leadership Program, helping locals build skills, connect with peers, and positively impact Bass Coast and South Gippsland communities. Apply by February 13.
• East Gippsland Council seeks feedback to shape Stormwater Management Plan addressing local drainage, flooding and infrastructure challenges
  East Gippsland Shire Council is developing a Stormwater Management Plan and invites community feedback to identify flooding, drainage issues, and practical solutions, helping plan safer, more resilient local infrastructure.
• Gippsland faces sobering family violence rates during 16 Days of Activism Campaign, Danny O’Brien warns
  Gippsland records some of Victoria’s highest family violence rates, says Danny O’Brien, urging community action during the 16 Days of Activism to promote respect, safety, and awareness across the region.
• East Gippsland Council opens impact grants applications to support local community and environmental projects
  East Gippsland Council’s Impact Grants program offers $3,001 - $20,000 to community groups for projects strengthening communities or supporting environmental sustainability, with applications closing 31 October 2025.
• Thurra river bridge finally reopens after five-year delay, fueling local frustration and renewed criticism
  The Thurra River Bridge has reopened after five and a half years, prompting relief and anger, with MP Tim Bull criticising prolonged delays, economic impacts, and unfinished fire recovery projects across East Gippsland.
• Melina Bath urges Allan government to advance Nyora early childhood education centre, ensuring local families equitable kindergarten access
  The Nationals urge the Allan government to partner with the Nyora community, enabling a local early childhood education centre for equitable, convenient kindergarten access for rural families.
• Government was light on details about fuel and fertiliser plans, says Darren Chester
  Darren Chester urges the Albanese government to ensure fuel and fertiliser prioritisation for agriculture and food production, warning supply disruptions from the Iran conflict threaten farmers, exports and Australian household budgets.
• Yarragon’s Angela Malacarne Park wins 2025 Geographic Naming Award, celebrating local heritage and community contributions
  Yarragon’s Angela Malacarne Park, still under construction, has won the 2025 Geographic Naming Award, recognising Mrs Malacarne lifelong contributions and the community-led naming process.
• Melina Bath has raised concerns in Parliament about Emerald Secondary College closures and urged fire upgrades
  Melina Bath raises concerns over Emerald Secondary College closures during high fire danger days, urging Allan government to improve fire resilience and keep schools safely open, reducing learning disruption for students.
• East Gippsland Field Days celebrate agriculture, community spirit, innovation and local food security importance
  The East Gippsland Field Days celebrate local agriculture, innovation, and community spirit, highlighting food and fibre production’s vital role while showcasing volunteer efforts and regional resilience for a sustainable future.
• Darren Chester congratulates Infusa Distillery founders for showcasing Gippsland's produce, driving growth in local food and beverage industry
  Darren Chester congratulated Infusa Distillery founders Stu and Jo Taylor for their award-winning spirits, local partnerships, and contribution to Gippsland's food and beverage industry, praising their innovation, growth, and regional pride.
• East Gippsland Rail Trail upgraded and officially opened, boosting tourism, and local economy across the 96km trail
  The final 11.46 km of the East Gippsland Rail Trail is complete, fully resurfaced, and open, boosting tourism, supporting local businesses, and providing a high-quality recreational asset for the community.
• Omeo Mountain Bike Park officially opens, offering 114km trails, boosting local tourism, recreation, and economy
  Omeo Mountain Bike Park officially opens Friday, featuring 114 km trails, community events, amenities, and safety measures, transforming the town into a year-round alpine adventure and tourism destination.
• Tim Bull says rising retail crime reflects Victoria’s weak approach, despite claims of toughest bail laws
  Retail theft is surging in East Gippsland, with repeat offenders emboldened. Tim Bull calls for tougher penalties, accountability, and support for struggling households to protect businesses and local communities.
• East Gippsland invites community input to shape Omeo district place plan and future local priorities
  East Gippsland Council invites Omeo district residents to provide feedback via workshops and surveys, shaping the new Place Plan to reflect local priorities, guide council actions, and strengthen community engagement.
• Yarram - Explore Heesco Town murals, vibrant street art, lush rainforests, coastal walks, local cuisine, and Gippsland heritage
  Yarram, a charming Gippsland town, features over 25 Heesco murals, lush rainforests, coastal walks, local seafood, wineries, heritage sites, and the Great Southern Rail Trail.
• Darren Chester prioritises national food and fibre security, supporting farmers, fisheries, forestry and local industry resilience through strategy
  New Shadow Minister Darren Chester will prioritise national food and fibre security, supporting farmers, fishers, forestry, and local communities through strategic investments, policy reforms, and protection of prime agricultural land.
• East Gippsland Council launches VendorPanel for streamlined, transparent procurement and supports local businesses with information sessions
  From December 2025, East Gippsland Council will use VendorPanel for streamlined procurement, offering online registration, fair opportunities, and information sessions to help local businesses navigate the platform effectively.
• Gippslanders sound alarm over digital ID rollout, quiet steps toward a nationwide control system
  Australians voice growing concern over the creeping rollout of Digital ID, warning it's becoming mandatory despite government claims of voluntariness, sparking fears of surveillance, control, and loss of personal freedom.
• Darren Chester braces Gippslanders demand for safer roads as funding stalls while initiatives like Cycling Without Age grow
  Gippslanders demand urgent road repairs, with Princes Highway neglected for years, while initiatives like Cycling Without Age provide older residents joy, connection, and community engagement across the region.
• East Gippsland Council launches pool and spa safety inspection service to ensure compliance and protect residents
  East Gippsland Council reminds residents to ensure pools and spas meet safety regulations and offers a $385 Barrier Compliance Inspection Service, including inspection, report, follow-up, certification, and database lodgement.
• East Gippsland Council urges drivers to follow parking limits, protect access and support local businesses this festive season
  East Gippsland drivers are urged to follow festive-season parking limits, respecting time restrictions, loading zones, and disabled bays to ensure town accessibility and support local businesses.
• Gippsland Water launches Community Emergency Support Team to assist and support locals during emergencies
  Gippsland Water has launched a Community Emergency Support Team to provide safe water, information, and local assistance during bushfires, floods, storms, and power outages, working alongside emergency services and communities.
• Bass Coast wins National Award for Circular Economy Program driving sustainable local business innovation
  Bass Coast Shire Council won the 2025 National Economic Development Award for its Circular Economy Business Accelerator Program, supporting local businesses to reduce waste, innovate sustainably, and embrace circular economy practices.
• Gippslanders stand united, condemning violence and supporting victims of the tragic Bondi Beach attack
  The Bondi Beach tragedy deeply saddens us. Gippslanders stand united, honoring victims, thanking brave responders, condemning violence, and calling for kindness, tolerance, and community support in the face of adversity.
• East Gippsland children share ideas, hopes, and concerns to shape community and celebrate local voices through MFEG project
  Nearly 800 East Gippsland children shared ideas and concerns through the MFEG project, highlighting community connection, recreation, environment, and social care, with postcards now displayed across local towns.
• Sale’s burnt police station must be cleared and redeveloped after 11 years of government inaction, says Danny O’Brien
  Nationals MP Danny O’Brien urges Allan Labor Government to clear and redevelop Sale’s old police station site after 11 years of inaction, following its recent deliberate burning.
• East Gippsland expands Whelans Group road maintenance contract, ensuring service continuity and local job retention across shire
  East Gippsland Council has expanded Whelans Group’s road maintenance role, taking over areas previously managed by Cranes Asphalting, ensuring service continuity, high standards, and retention of local jobs across the shire.
• Nominations open for Baw Baw Shire 2026 Australia Day Awards celebrating local community champions
  Nominations are open for Baw Baw Shire 2026 Australia Day Awards, celebrating outstanding individuals, organisations, and events that make the community stronger. Entries close Friday, 24 October 2025.
• SEC acquires Delburn Wind Farm, Gippsland’s first public wind project, creating jobs and boosting local energy and economy by 2028
  The SEC’s acquisition of Delburn Wind Farm will deliver Gippsland’s first public wind project by 2028, creating 300 construction jobs, long-term careers, and $22 million in community benefits.
• Latrobe City Council launches Action Plan to simplify fees, processes, and communications for easier local businesses to grow
  Latrobe City Council’s new Action Plan simplifies fees, processes, and communications, making it easier for local businesses to operate, improve coordination, and support small businesses while driving economic growth.
• Melina Bath condemns Allan Labor government cuts halting maintenance at local police stations
  Melina Bath criticises Allan Labor government for halting police station maintenance, citing $50 million budget cuts, unsafe conditions, overgrown grounds, broken lighting and delayed repairs jeopardising staff and public safety.
• East Gippsland celebrates National Volunteer Week 2026, honouring everyday heroes strengthening local communities
  East Gippsland Shire celebrates National Volunteer Week 2026, recognising local volunteers’ extraordinary contributions and encouraging community members to get involved, with nominations open for the Volunteer Honour Roll all year.
• Baw Baw Shire Council information session on Warragul and Drouin Development Contributions Plans review on 12 December 2025
  Baw Baw residents are invited to an information session on 12 December to learn about the Warragul and Drouin Development Contributions Plans review and future infrastructure planning.
• Baw Baw Shire Council invites community to join Biodiversity Blitz and help shape first nature plan from 1-30 September 2025
  Baw Baw Shire Council invites residents to celebrate Biodiversity Month by joining the Biodiversity Blitz, recording local species, attending walk-and-talk events, and contributing ideas to shape the region's first Nature Plan.
• Darren Chester accuses Victorian Labor of endangering Gippslanders by delaying Mallacoota-Genoa road upgrades
  Federal Member Darren Chester warns Victorian Labor’s inaction on Mallacoota-Genoa Road, despite $10 million funding, endangers Gippslanders, leaving critical safety upgrades delayed and road conditions increasingly unsafe.
• Tim Bull urges faster rollout of cabins, blaming Melbourne bureaucracy for delays, not local parks staff
  The first Cape Conran replacement cabin has finally been installed after six years, with calls to fast-track remaining bushfire recovery cabins.
• East Gippsland drivers urged to follow parking limits this festive season to support local businesses
  East Gippsland Shire Council reminds drivers to follow festive season parking limits, ensuring accessibility, supporting local businesses, and avoiding fines, while respecting loading zones and disabled parking bays.
• Darren Chester urges young Gippslanders to apply for 2026 National Youth Parliament Leadership Program by 21 November 2025
  Darren Chester is encouraging Gippsland students aged 16 - 17 to apply for the 2026 National Youth Parliament, offering a fully funded week-long leadership and democracy program in Canberra.
• Tim Bull highlights East Gippsland patients facing excessive dental wait times amid ongoing public system mismanagement concerns
  East Gippsland patients face over 18-month waits for public dental care, with private dentists struggling under short voucher timelines and delayed government payments, highlighting systemic mismanagement, says Tim Bull.
• Cowes Primary students visited Berninneit, meeting Mayor Halstead, exploring community spaces, learning about leadership and environment
  Curious Cowes Primary students meet Mayor Halstead at Berninneit, exploring local government, community spaces and environmental leadership during community walk visit.
• Darren Chester urges Gippsland not-for-profits to send EOIs and apply for 2025-26 Volunteer Grants supporting local community volunteers
  Federal Member Darren Chester urges Gippsland not-for-profits to submit EOIs for 2025-26 Volunteer Grants, offering $1,000-$5,000 to support volunteers, strengthen community connections, and remove barriers to participation.
• Baw Baw Shire Council invites community to join family-friendly Australia Day celebrations on 22 and 26 January 2026
  Residents are invited to free, family-friendly Australia Day celebrations across Baw Baw Shire, reflecting on history, recognising First Nations cultures, welcoming new citizens, thanking volunteers, and celebrating community spirit together.
• East Gippsland Shire Council urges protect health and air quality, burn dry wood and maintain heaters to reduce smoke this winter
  Residents are urged to burn only dry, untreated wood, maintain heaters, and consider alternatives to reduce smoke, protecting health and improving air quality this winter.
• Kurnai College supports young Gippslanders completing Year 12 while balancing parenting and education challenges
  Kurnai College’s Young Parents Program helps Gippsland students complete Year 12, gain VET qualifications, and build confidence, resilience, and life skills while providing onsite childcare and strong community support.
• Martin Cameron urges urgent action to secure Traralgon Junior International and protect millions in local economic benefits
  Martin Cameron is urging urgent action from Latrobe City Council and the Allan government to upgrade Traralgon Tennis Association facilities and secure the Traralgon Junior International future and its $2.9 million economic benefits.
• Mallacoota community invited to share ideas for long-term future of Foreshore Holiday Park drop-in sessions on 10 and 13 April 2026
  Mallacoota residents and park users are invited to informal drop-in sessions to share feedback, helping shape the Mallacoota Foreshore Holiday Park master plan and guide its future improvements.
• Mayor Rochelle Halstead honoured with MAV 10-year Service Award for her dedication to local government
  Bass Coast Mayor Cr Rochelle Halstead has received the MAV 10-Year Service Award, recognising her decade of dedicated leadership, advocacy, and commitment to strengthening local government and the Bass Coast community.
• South Gippsland Shire Council introduces green lidded bins and other council project updates
  From 1 July 2026, residents can place food scraps in green-lidded bins for composting at Morwell. Weekly green bin, fortnightly red and yellow bins. Kitchen caddies and liners provided May–June and other council updates.
• Community feedback wanted on East Gippsland Draft Engagement Policy to strengthen participation in local decision-making
  East Gippsland Shire Council is seeking community feedback on its draft Community Engagement Policy, inviting input through surveys, drop-in sessions, and stakeholder consultation to strengthen participation in decision-making processes.
• Wellington Shire Council invites community to celebrate Defence’s legacy with Freedom of Entry march and Army community day in Sale this October
  Wellington Shire Council invites residents to attend Sale’s Freedom of Entry march on 18 October and Army community day on 19 October, celebrating Defence’s historic connection with the local community.
• East Gippsland Water warns dry conditions require following permanent water saving rules to protect community and future supply
  East Gippsland Water urges residents to conserve water amid drying conditions, following Permanent Water Saving Rules to protect supplies, reduce pressure on catchments, and maintain community health and safety.
• Baw Baw Shire Council introduces FOGO green bin service from July 2026, reducing landfill, creating compost and supporting a circular economy
  From July 2026, Baw Baw residents can use green bins for food and garden waste, reducing landfill, creating compost, and supporting a circular economy under the new FOGO service.
• East Gippsland Council warns pets aren’t presents, urges thoughtful, responsible lifelong commitment this Christmas season
  East Gippsland Council urges residents to avoid gifting pets impulsively this Christmas, emphasizing lifelong commitment, care, and responsibility, suggesting adoption vouchers or sponsorships as thoughtful alternatives.
• Latrobe unites to tackle gambling harm during awareness week: 'Set Before You Bet' 2025
  Latrobe City Council is urging residents to take part in Gambling Harm Awareness Week (27 Oct - 2 Nov) and "Set before you bet" by learning to recognise signs and reduce gambling harm.
• Darren Chester raises concerns over gaps, inconsistencies in autism education after meeting worried local mother
  Darren Chester raised concerns about gaps in autism education after meeting Metung mother Lily Martyn, whose son George may miss specialist school due to strict IQ-based eligibility criteria.
• Omeo Mountain Bike Park officially opens, delivering world-class trails, boosting tourism, community, and local economy
  Omeo’s 114-kilometre, $10 million mountain bike park has officially opened, offering world-class trails, boosting tourism, energising local businesses, and celebrating years of community vision, planning, and collaboration.
• Tim Bull urges Gippsland East households to apply for $100 Power Saving Bonus amid rising costs
  Gippsland East MP Tim Bull urges locals to apply for the $100 Power Saving Bonus, helping households manage rising costs. Eligible residents can seek assistance at his Bairnsdale office.