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Nationals push for ban on telemarketing and door-knocking of Victorian Energy Upgrade scheme in Latrobe Valley

Valley residents will be spared telemarketing nuisances as the Victorian Energy Upgrade (VEU) scheme bans cold calls and door-knocking. The Nationals' advocacy prompts these protective measures.

By news@gippsland - 9th May 2024 - Back to News

Valley residents will no longer be subject to the nuisance practices of telemarketers spruiking the Victorian Energy Upgrade (VEU) scheme with door-knocking next on the chopping block. The Nationals Member for Morwell, Martin Cameron, said the ban on telemarketing and door-knocking for the VEU comes after a review of the practices that was secured by The Nationals.

In response to consumer complaints, the Victorian Government bans telemarketing under the VEU program from May 1, 2024, and door-knocking from August 1, 2024

Cold calling ban

Mr Cameron said, "From May accredited providers of the VEU scheme are not allowed to cold call a person to promote products and services with a ban on door knocking to come into effect on August 1," he said.

The changes also mean that providers and participants cannot purchase a person's contact details from a third party or arrange a contractor or other agent to call or doorknock on their behalf. "Even residents who had signed up to the Do Not Call register were being repeatedly harassed and coerced by people promoting products from heaters and hot water systems to showerheads, clothes dryers and fridges," Mr Cameron said.

Consumer protection measures

Mr Cameron also said, "These new bans are a protection for residents, particularly the elderly, who might not be able to advocate effectively for themselves and are pressured into signing up for products and services they do not want, under the guise of it being cost-saving."

"People have rightly had enough of companies and third parties overstepping the mark to spruik their products under this program, and I am pleased that advocacy from The Nationals on behalf of community members has pushed the State Government to act," he said.

Energy efficiency enforcement

The Essential Services Commission will monitor compliance with the new laws, with companies found to be in breach liable for fines of up to $46,000. They can also be suspended or removed from the Victorian Energy Upgrades program.

People can report breaches of the new laws by calling the commission on 03 9032 1310 or by emailing veu@esc.vic.gov.au. Residents can also lodge a complaint with Consumer Affairs Victoria online or by calling 131 450.

Pictures from Engage Victoria website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• Bass Coast Shire Council asks residents to keep FOGO bins cardboard-free following updated recycling guidelines from April 2026
  Bass Coast Council asks residents to keep cardboard out of FOGO bins from April 2026, ensuring high-quality compost, reducing contamination, and supporting efficient recycling and local environmental sustainability.
• Australia Post invests in Morwell parcel facility, boosting Latrobe City jobs, economic diversification and future growth opportunities
  Australia Post has begun construction of a 10,000-square-metre parcel facility in Morwell, consolidating regional operations, supporting local jobs and strengthening Latrobe City’s economic diversification and investment opportunities.
• Labor government invests $750,000 to support young Gippslanders into education, training and employment opportunities
  The Victorian Labor government is investing $750,000 in Ladder Step Up Latrobe Valley, supporting 120 young people facing barriers to education, training and employment through 2028.