Latest News
• Add My News • Search Old News
Survey indicates rise in Council performance satisfactionThe 2005 Annual Community Satisfaction Survey results, released on Monday by the Minister for Local Government, Candy Broad, have revealed a two-point rise in satisfaction with Latrobe City Council’s overall performance. By Latrobe City Council - 25th May 2005 - Back to News The independent survey, undertaken in February and March by strategic marketing and research consultancy Newton Wayman Chong, consisted of at least 350 telephone surveys in each of the 77 municipalities participating throughout Victoria, including Latrobe City.
89% of those interviewed in Latrobe City believed the overall performance of the Council had either improved or stayed the same. There was a two-point improvement to the indexed mean satisfaction result with advocacy and a one-point improvement for customer contact, with the result for community engagement remaining static.
In the nine Key Service Area results, Council’s waste management strategy was given the thumbs-up, with the survey results indicating an improvement of four-points, deemed by Newton Wayman Chong to be a statistically significant increase in satisfaction.
Latrobe City’s Acting Chief Executive Officer, Philip Marsh, said that the three-bin system was increasingly being seen in the community as the right way to tackle the waste management challenges of the future, and the improvement in satisfaction survey results so soon after implementation of the system was very encouraging.
Statistically, the largest indexed mean rise revealed through the survey was in economic development, where satisfaction with Council increased by five-points to its highest figure since the surveys were begun in 1998. This too was termed a statistically significant increase in satisfaction.
The low point of the survey for Council was respondents’ satisfaction with the enforcement of local laws, which dropped three-points. However, 77% of those surveyed believed Council’s enforcement of local laws was either adequate, good or excellent.
"One might think the result indicates an element of Council being too proactive in enforcing local laws. However that is not the case," Mr Marsh said. "In fact, respondents indicated that Council was not vigilant enough, and that there needed to be greater enforcement of animal bylaws, parking restrictions, and bylaws requiring properties to be cleaned up for fire prevention."
There was a slight increase in satisfaction with recreational facilities, with no change to levels of satisfaction with the appearance of public places and town planning. Satisfaction with health and human services, local roads and footpaths, and traffic management and parking facilities, decreased slightly. However, the indexed mean overall performance across the nine key service areas increased by one-point.
Mr Marsh said that while the results of the satisfaction survey were good for Council, complacency would never be part of the agenda. "We must constantly strive for improvement and seek more effective ways of providing the range of services local government delivers to the community," Mr Marsh said.
Source: www.gippsland.com Published by: news@gippsland.com
Related Articles- Serious crime rises reflect community concerns, worsened by Labor's cuts, weakened bail, reduced youth programs, says Melina Bath
Crime in Eastern Victoria has reached a 20-year high, with Melina Bath condemning Labor's soft approach, police under-resourced, and The Nationals vowing stronger laws, prevention programs, and community safety reforms. - Melina Bath urges Labor government to scrap emergency services tax as VFF survey shows farmers' frustration and concern
The Nationals' Melina Bath urged the Allan Labor government to scrap the emergency services tax, citing VFF survey findings showing widespread financial, mental, and regulatory pressures on Victorian farmers. - Latrobe City Council seeks community feedback on the future of Moe Gardens Caravan Park as lease nears end
Latrobe City Council is inviting community feedback on the future of Moe Gardens Caravan Park, with the current operator's lease expiring in May 2026 under Crown Land Leasing Policy requirements for open and impartial processes. - Latrobe City Council endorses community engagement on draft financial, asset, and road management plans
Council endorsed community engagement on key draft plans, including the Financial, Asset, and Road Management Plans, ensuring alignment with the Community Vision, Council Plan, and long-term strategic planning framework. - Baw Baw Shire Council invites community to join Biodiversity Blitz and help shape first nature plan from 1-30 September 2025
Baw Baw Shire Council invites residents to celebrate Biodiversity Month by joining the Biodiversity Blitz, recording local species, attending walk-and-talk events, and contributing ideas to shape the region's first Nature Plan. - Baw Baw Shire Council awarded $140,000 in community grants to support sustainable, healthy, and thriving community projects
Council has awarded over $140,000 in Community Grants to 36 groups, supporting events, projects, and minor capital works that strengthen community sustainability, health, and wellbeing through not-for-profit initiatives. - Baw Baw Shire Council seeks community feedback on draft 10-year open space strategy for future planning
Baw Baw Shire Council invites feedback on its draft Open Space Strategy, shaping a 10-year plan to guide investment, protect natural spaces, and enhance community wellbeing. Consultation closes Friday 3 October 2025. - South Gippsland Shire Council seeks community feedback on two proposed accessible locations for new toilet facilities in Nyora's RSL Park
South Gippsland Shire Council invites feedback on two proposed Nyora RSL Park toilet locations, offering improved safety, accessibility, and amenities. Submissions close Sunday, 12 October 2025. - Wellington Shire Council to update Community Local Law 2021, ensuring relevance, inclusivity, and strong legal compliance
The Safer Communities Plan includes Jack's Law to clear weapons from streets, Restart for repeat offenders, and Youthstart to support at-risk youth. Mr Cameron says Labor lacks a plan to tackle Victoria's crime crisis, leaving regions vulnerable. - Bass Coast Council launches mid-term review of Climate Change Action Plan, celebrating achievements and inviting community input
Bass Coast Shire Council is reviewing its Climate Change Action Plan 2020-2030, celebrating renewable energy achievements and inviting community feedback through surveys, pop-up sessions, engagement events, and a special film screening. - Wellington Shire Council invites open conversations on financial pressures impacting community services, roads, and facilities
Wellington Shire Council faces rising costs, rate caps, and funding pressures, yet remains committed to delivering essential services and urging government reform to better support regional communities into the future. - Peri Urban Councils urge state government to invest in infrastructure and support housing growth across regions
Peri Urban Councils Victoria is urging government investment in infrastructure after a new report recommended 40% of new homes be built in regional Australia, highlighting housing demand, high costs, and infrastructure pressures. - South Gippsland Shire Council invites the community to join the Garage Sale Trail on November and other projects
Australia's biggest second-hand treasure hunt returns this November across two weekends, offering households the chance to declutter and earn cash, while bargain hunters uncover unique finds and help divert goods from landfill. - Latrobe City Council endorsed applications for the 2026/2027 Black Spot Program, targeting high-risk crash sites across the shire
Latrobe City Council has applied for the 2026/2027 Black Spot Program, proposing safety upgrades at Traralgon, Morwell, and Newborough crash sites. Successful projects will involve community consultation during the design phase. - Bass Coast Shire Council delivers new shared path linking Cowes and Ventnor, boosting transport safety and community connectivity
Bass Coast Shire Council will deliver a new 2km Ventnor Road Shared Path, linking Cowes and Ventnor, improving safety, accessibility, and community connectivity. The $1.96m project is jointly funded with the Australian government. - Latrobe City Council endorses submissions on Hazelwood and Yallourn declared mine rehabilitation plans
Latrobe City Council has endorsed submissions on Hazelwood and Yallourn mine rehabilitation plans, promoting sustainable restoration, strong coordination, environmental accountability, community benefits, and long-term regional resilience. - Bass Coast Shire Council urges Victorian government, LSV to ensure lifeguard patrols continue safely, without cuts
Bass Coast Shire Council urges Victorian government and LSV to guarantee lifeguard patrols, warning proposed funding hike strains budgets while beaches remain high-risk, with recent drownings highlighting urgent safety needs. - Baw Baw Shire Council endorses 2026 - 2029 Domestic Animal Management Plan to promote safety, welfare, responsible ownership
Baw Baw Council has endorsed the 2026-2029 Domestic Animal Management Plan to promote responsible pet ownership, enhance animal welfare, ensure community safety, and guide strategic animal management over the next four years. - Baw Baw Shire Council appoints experienced leader Tilla Buden as new chief executive officer commencing on November 2025
Baw Baw Shire Council has appointed Tilla Buden as its new CEO, bringing extensive leadership experience and community focus. She will formally commence in the role on 17 November 2025. - Baw Baw Shire Council secures funding for four key road safety projects through TAC and federal Blackspot Programs
Baw Baw Shire Council secured TAC and Federal Blackspot funding for four key road safety projects in Warragul and Drouin, targeting high-risk areas with upgrades to improve safety for all road users. - Bass Coast Shire Council begins Cowes foreshore upgrades with $8M funding improvements for safer, greener, connected spaces
Bass Coast Shire Council will soon commence the Cowes Foreshore Precinct Project, delivering staged civil and landscaping upgrades with $8 million federal funding, revitalising Cowes into a safer, greener and more connected destination. - Bass Coast Shire Council hosts free creative industries workshop with marketing strategies, PR insights on 12 November 2025
Bass Coast Shire Council is hosting a free creative industries workshop in Cowes on 12 November, offering marketing strategies, PR insights, business support, and networking with local media. - East Gippsland Council to consider proposed changes to Raymond Island Ferry pass system at September meeting
East Gippsland Shire Council will consider proposed Raymond Island Ferry pass changes, including extra landowner passes, renter passes, and future consultation, aiming for fairer allocation and improved functionality from 2026/27. - Wellington Shire Council seeks feedback on the Domestic Animal Management Plan Review until 24 September 2025
Wellington Shire Council's draft Domestic Animal Management Plan outlines priorities for responsible pet ownership, safety, and welfare, inviting community feedback from 28 August to 24 September 2025. - Wellington Shire Council proudly announces the $23M Aqua Energy Leisure Centre redevelopment opens 7 October 2025
Wellington Shire Council is thrilled to announce the much-anticipated redevelopment of Aqua Energy Leisure Centre in Sale is complete, with the $23 million facility set to open officially to the public on Tuesday 7 October 2025. - Wellington Shire Council offers free green waste disposal to help residents reduce fire hazards this season
Wellington Shire Council is urging property owners, particularly in coastal communities, to prepare for the fire danger period by taking advantage of its Fire Ready No-Fee Green Waste Disposal program. - Baw Baw Shire Council meeting snapshot - Wednesday 27 August 2025
Baw Baw Shire Council's 27 August meeting covered petitions, Warragul planning permits, Aberfeldy roadworks, draft strategies, community consultation, governance updates, with meetings live-streamed and open for public participation. - Baw Baw Shire Council meeting snapshot - Wednesday 24 September 2025
Baw Baw Shire Council appointed Tilla Buden as CEO, adopted the Domestic Animal Management Plan, awarded Drouin streetscape contract, deferred Alex Goudie Park Master Plan, and endorsed updated delegation guidelines at its 24 September meeting. - Baw Baw Shire Council meeting snapshot - Wednesday 24 September 2025
Baw Baw Shire Council appointed Tilla Buden as CEO, adopted the Domestic Animal Management Plan, awarded Drouin streetscape contract, deferred Alex Goudie Park Master Plan, and endorsed updated delegation guidelines at its 24 September meeting. - South Gippsland Shire Council extends footpath trading permits amid system update and upcoming fee changes
South Gippsland Shire Council is updating its Footpath Trading Permit system. Current permits are automatically extended until December, with new fees applying next year. Businesses will receive updated information once finalised. - Baw Baw Shire Council returns 37 cultural artefacts to Lardil people in historic Mornington Island repatriation
Baw Baw Shire Mayor Danny Goss led a historic journey to Mornington Island, repatriating 37 cultural artefacts to the Lardil People, marking a significant step toward reconciliation and cultural heritage restoration. - Community feedback wanted on East Gippsland Draft Engagement Policy to strengthen participation in local decision-making
East Gippsland Shire Council is seeking community feedback on its draft Community Engagement Policy, inviting input through surveys, drop-in sessions, and stakeholder consultation to strengthen participation in decision-making processes. - Bass Coast celebrates Victorian Seniors Festival this October with events, workshops, performances and community connection
The Victorian Seniors Festival returns to Bass Coast this October with the theme Connect, Create, Celebrate, offering workshops, performances, games, tours, and free transport for Seniors Card holders. - Danny O'Brien warns Labor is risking beachgoers safety by forcing councils, ratepayers to cover LSV funding shortfalls
Danny O'Brien warns the Allan Labor government is forcing Gippsland councils and ratepayers to cover Life Saving Victoria shortfalls, risking reduced lifeguard patrols despite billions in new emergency services taxes. - Baw Baw Shire to host community barbecues supporting farmers through 'Look Over the Farm Gate' grants
Baw Baw Shire Council will host five community barbecues supporting farmers' wellbeing through Look Over the Farm Gate grants, offering connection, resources, and mental health support amid ongoing dry conditions. - East Gippsland Shire invites community feedback on draft Open Space Strategy to protect parks, reserves and waterways
East Gippsland Shire Council is seeking community feedback on its draft Open Space Strategy, a long-term plan to improve parks, reserves, trails, and waterways, with consultation open until 1 October 2025. - Shop Local in South Gippsland to strengthen community, support jobs, and keeping our economy thriving together everyday
Shopping locally in South Gippsland strengthens our economy, supports jobs, services, and community groups. Every dollar spent locally multiplies impact, with increased spending boosting growth by millions annually. Shop Local South Gippsland. - Gippsland Water launches Community Emergency Support Team to assist and support locals during emergencies
Gippsland Water has launched a Community Emergency Support Team to provide safe water, information, and local assistance during bushfires, floods, storms, and power outages, working alongside emergency services and communities. - Darren Chester praises Orbost Community College student leaders for passion, ideas and commitment to East Gippsland's future
Darren Chester praised Orbost Community College student leaders for their passion and ideas during discussions on education, health, economy, and community, highlighting the importance of listening to youth for regional Victoria's future. - Labor government delivers $2.73M Sale Hospital upgrade, modernising Community Services building for Gippsland healthcare staff
The Allan Labor government is delivering a $2.73 million upgrade to Sale Hospital's historic Community Services Building, modernising facilities for healthcare workers, patients, and students through the Regional Health Infrastructure Fund. - Danny O'Brien praises Gippsland community's generosity supporting Foster Kids after ram raid destroyed Christmas gifts
Danny O'Brien praised Gippsland's generosity after a ram raid devastated A Better Life For Foster Kids, urging continued support through toy donations, PJ Day participation, and community involvement to brighten children's lives. - Have Your Say on Wonthaggi structure plan review aiming to guide growth, community needs and opportunities
Bass Coast Shire Council is reviewing the Wonthaggi Structure Plan. Have your say on the town's growth, housing, jobs, heritage, and future opportunities to help shape Wonthaggi as Bass Coast regional hub. - Melina Bath slams Agriculture Minister Ros Spence for ignoring Gippsland farmers' struggles under Labor's tax regime
Melina Bath criticised Agriculture Minister Ros Spence for refusing to advocate for Gippsland farmers, citing VFF survey results showing overwhelming concern over new taxes and Labor's disregard for regional agriculture. - Inverloch dairy farmer Mick Hughes highlights community collaboration survive South Gippsland's dry season challenges
Inverloch dairy farmer Mick Hughes credits collaboration with the Inverloch Cluster and local water authorities for navigating South Gippsland's recurring dry conditions and improving farm drought resilience. - Labor government backs Moe's Ted Summerton Reserve upgrades with major investment in cricket, football and community facilities
Works have begun on Moe's Ted Summerton Reserve, delivering oval upgrades, lighting, new changerooms, and improvements through the Regional Sports Infrastructure Program, boosting community sport, events, jobs, and local participation.
|
|
