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Veteran refused access to taxi with their dog and similar incidents to be made public by Darren Chester

As a long-time supporter of assistance dogs, Darren Chester was disappointed and frustrated to be contacted by the Australian Defence Force veteran who had been refused access to a taxi with their dog.

By news@gippsland - 30th June 2022 - Back to News

The Australian Defence Force veteran concerned felt humiliated and embarrassed to be rejected by several taxi drivers in Melbourne last week. For someone who experiences anxiety or PTSD or other mental health issues, such rejection can add to their stress and hamper their recovery.

Commercial Passenger Vehicles website clearly specifies that Commercial vehicle drivers have a legal responsibility to transport passengers and their assistance animals

Distressed veteran

The veteran was so distressed when they contacted me that I have raised their concerns directly with the current federal minister and with the Department of Veterans' Affairs. In the veteran's own words:

"It got so overwhelming and upsetting, as well as embarrassing, as there were people walking by and I felt conscious for the first time of my disability and having a service dog. I'm now in a dark place because of it and have lost my confidence in going out in public. I'm ashamed to be a veteran with disabilities." Mr Chester said.

Publicising issue as a reminder

The veteran wanted me to publicise the issue as a reminder about the fragility of recovering from mental health issues and the laws against discrimination which currently exist. It is a breach of the Disability Discrimination Act to actually refuse service to a person with a properly accredited assistance dog.

Hopefully, we will see many more of these dogs in our community in the years ahead, because they are helping owners have more freedom and overcome their personal challenges. I will be urging all levels of government to make sure that service providers are kept educated and well informed about assistance dogs and how to treat their owners respectfully.

Pictures from Darren Chester MP Facebook page.

Source: http://gippsland.com/

Published by: news@gippsland.com

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  The Nicholson Street Mall public toilet in Bairnsdale is temporarily closed due to repeated vandalism and anti-social behaviour, with Council working alongside traders, Victoria Police, and stakeholders on safety and revitalisation.
• Have your say on East Gippsland public toilets review until 9 February 2026
  East Gippsland Shire Council invites residents and visitors to share feedback on Council-managed public toilets, helping improve cleanliness, accessibility, and maintenance through its Public Amenities Service Review, open until February 2026.
• Bass Coast Shire Council invites public submissions on Inverloch Surf Parade one-way proposal for shared path completion by 1 April 2026
  Bass Coast Council invites public submissions on Inverloch Surf Parade one-way proposal, enabling final shared path stage, preserving car parking, addressing coastal erosion, and completing safe Inverloch-to-Wonthaggi trail connection.
• Latrobe City invites local artists to join new Public Art Artist Register for murals and creative city projects until 10 February 2026
  Latrobe City Council invites local artists to join its Public Art Artist Register, offering paid mural opportunities, enhancing public spaces, supporting tourism, and connecting artists with future creative projects.
• Government was light on details about fuel and fertiliser plans, says Darren Chester
  Darren Chester urges the Albanese government to ensure fuel and fertiliser prioritisation for agriculture and food production, warning supply disruptions from the Iran conflict threaten farmers, exports and Australian household budgets.
• Danny O’Brien calls for clarity on free children’s public transport amid Gippsland V/Line concerns
  Danny O’Brien urges Labor to clarify free children’s public transport rollout, warning Gippsland families face confusion over youth myki requirements, online access, and unmanned V/Line stations from January 2026.
• Melina Bath criticises Labor government shutting public beekeeping, threatening Victoria's food security and horticultural jobs
  Melina Bath condemned the Allan Labor government's closure of public land beekeeping, warning it threatens food security, pollination, horticultural exports, and regional jobs, calling for policy reversal and support for apiarists.
• SEC acquires Delburn Wind Farm, Gippsland’s first public wind project, creating jobs and boosting local energy and economy by 2028
  The SEC’s acquisition of Delburn Wind Farm will deliver Gippsland’s first public wind project by 2028, creating 300 construction jobs, long-term careers, and $22 million in community benefits.
• Kay Abude appointed lead artist for Women's Public Art Program in Wonthaggi honouring Miners’ Women’s Auxiliary
  Contemporary artist Kay Abude has been appointed to create a major Wonthaggi public artwork honouring the Miners’ Women’s Auxiliary, with community workshops and Victorian government support celebrating local history.
• Melina Bath blames Allan government as Victoria's public housing waitlist surges amid worsening housing crisis
  Victoria's housing crisis deepens as public housing waitlists surge past 60,000. Melina Bath blames the Allan government's inaction, rising taxes, and mismanagement for worsening homelessness and unaffordable rents across the state.
• Tim Bull urges reflection and respect on Remembrance Day honouring all Australian servicemen
  Tim Bull urges all Australians to honour veterans and current servicemen, reflecting on their sacrifice, courage, and service, while supporting commemorative events and ensuring no veteran is ever forgotten.
• Chairo and Heyfield students gain real-world political insights through engaging discussions with Darren Chester
  Federal MP Darren Chester met Year 5-6 students in Traralgon and Canberra, discussing democracy, global affairs, law-making and political life, with students showing strong curiosity and insight during engaging civil conversations.
• Danny O’Brien urges Labor government to disclose Gippsland South public housing vacancies amid growing local housing crisis
  Danny O’Brien has urged the Allan Labor government to disclose how many public housing homes in Gippsland South are vacant, highlighting community frustration and the urgent need for transparency.
• Tim Bull says Health Minister Thomas will only consider the fully prepared Buchan project alongside other priorities
  The Allan Labor government has refused funding for the new $6.5 million Buchan Bush Nursing Centre, leaving the ready-to-build project and vital rural healthcare services in limbo, says Tim Bull.
• Melina Bath says after 11 years of Labor, Victoria’s public lands face neglect, higher risks, and degradation
  The Silver Review recommends abolishing VEAC, a $1.4 million taxpayer-funded bureaucracy, as Labor’s ineffective agency failed to improve land management or address bushfire and environmental risks.
• Stewart Road Bridge reconstruction in Kernot progresses with $2.35M tender awarded, restoring safe local access
  Bass Coast Shire Council has awarded a $2.35 million tender to rebuild Stewart Road Bridge, restoring safe access, supporting emergency services, and increasing load capacity to 44 tonnes.
• Bass Coast Shire Council approves Draft Dust Suppression Seal Removal Policy for public consultation, allowing resident-funded sealing on 19 March 2026
  Bass Coast Council has approved the Draft Dust Suppression Seal Removal Policy for consultation, allowing residents to fund permanent road sealing as aging dust suppressant seals are removed across 30 streets.
• David Littleproud says new mapping reveals Labor's renewables damage, strengthening the call for nuclear energy
  The Defence Honours and Awards Appeals Tribunal has accused the Albanese government of removing veterans' rights to review bravery awards, warning proposed reforms undermine fairness, independence, and recognition of Australia's war heroes.
• Tim Bull calls on the state government to prioritise commercial fishers in fuel supply efforts amid ongoing shortages
  Tim Bull urges State Government to prioritise fuel access for commercial fishers, highlighting their economic and food production role, while seeking federal excise relief amid rising costs and industry pressures.
• Melina Bath urges Labor Minister to reinstate Latrobe Valley town bus timetable after changes as commuters report major daily disruptions
  The new Latrobe Valley PTV bus timetable has disrupted access to essential services, prompting Nationals’ Melina Bath to request reinstating the previous schedule to better serve commuters, students, and vulnerable residents.
• Bass Coast Council leaders advocating events, infrastructure, recreation, coastal protection, public transport, and environmental conservation
  Bass Coast Council leaders held 12 Parliament meetings, advocating for events, infrastructure, recreation, coastal protection, public transport, and environmental conservation, seeking government support and funding for key community projects.
• Albanese government criticised for unfair Australia-EU trade deal undermining farmers and dairy producers’ rights
  The Albanese government’s Australia-EU trade deal is criticised for weak market access, unfair geographic restrictions, and disadvantageous Australian farmers, particularly dairy and red meat producers, according to industry leaders.