Latest News
• Add My News • Search Old News
Improve your service by telling us what you thinkWesternport Water is gearing up to run its annual customer satisfaction survey that influences improvements for the organisation’s service delivery.
By Westernport Water - 30th September 2009 - Back to News Customers will be contacted at random and invited to take part in a simple 15-minute survey being conducted by independent research company, Bartley Consulting.
The fifth annual survey covers permanent and non-permanent residents with calls scheduled for 8-21 October 2009.
According to Westernport Water’s Managing Director, Murray Jackson, the results feed directly into the corporation’s service quality business plan.
"We like to know the quality of service we are delivering to our customers and the results of these surveys are very powerful indeed," he said.
"We use them to identify and understand customer issues in the areas of water supply and quality, wastewater services, environment, price and customer responsiveness.
"This in turn enables us to benchmark our performance and shape our customer priorities and approach for the coming business year.
Last year’s 2008 survey showed 90% were satisfied with the service provided by Westernport Water, which is in line with 2007 results (88%).
Customer suggestions to increase satisfaction in the 2008 survey included:
- Water supply – Maintain summer water restrictions and ensure security of overall water supplies.
- Price – Service and usage charges should balance.
- Water quality – Continue to improve taste and colour of the water.
"These were the areas our customers wanted us to concentrate our efforts and we responded accordingly," Mr Jackson said.
"Some of the initiatives we instigated in 2008 related directly to securing the area’s water supply especially in the run-up to the tough summer season.
"These included maintaining permanent water savings measures and the use of authorised water officers every day during the summer period with powers to investigate breaches and issue on-the-spot fines.
"We also worked hard on our hardship delivery program for those people having trouble meeting their bills with services such as easy payments.
"Finally, we are already focusing on bettering our water quality and we have recently run initiatives such as pipe scouring and a successful chloramination trial in the Kilcunda region."
If anyone has queries about the customer satisfaction survey process they can contact Merryl Todd at Westernport Water on 03 5956 4100.
The survey is completely anonymous with no crossover of contact details between Westernport Water and the survey company. The customer satisfaction survey complies with regulations under the Privacy Act and is modeled on similar telephone surveys conducted by other water corporations.
The Westernport area remains on permanent water savings measures. You can check these measures at www.westernportwater.com.au or phone 1300 720 711.
Source: www.gippsland.com Published by: mbird@westernportwater.com.au
Related Articles- Have your say on Wellington Shire Draft Urban Paths Plan to improve walking and cycling connections by 8 November 2026
Wellington Shire Council is seeking community feedback on its Draft Urban Paths Plan to improve walking and cycling connections. Residents can complete an online survey from October 12 to November 8, 2026. - Have your say on the Planning Scheme Amendment C161egip - Lakes Entrance Northern Growth Area (Revised) to unlock growth until 21 September 2026
East Gippsland Shire Council is simplifying planning controls in Lakes Entrance Northern Growth Area, aiming to unlock housing growth, reduce red tape and support development over the next 30-plus years. - Put your phone down and connect through art at Cowes’ new Analog Art Club starting 1st of December 2026
Analog Art Club launches at Berninneit Art Gallery, Cowes, on 1 December, offering free monthly phone-free mornings with art, creative workshops and conversations led by artists and curators. Registration is essential. - Mobile Service Centres bringing government support across South Gippsland communities an August and September
Australian government Mobile Service Centres will visit 12 South Gippsland communities, offering Medicare, Centrelink, myGov and Veterans’ Affairs assistance, with accessible facilities and Wi-Fi. - East Gippsland Shire Council consults service street businesses on proposed Bairnsdale taxi rank relocation and Nicholson street mall improvements
East Gippsland Shire Council is consulting Service Street businesses on a proposed Bairnsdale taxi rank relocation, while Nicholson Street Mall upgrades aim to improve safety and amenity. - East Gippsland Council introduces free Payble online service offering ratepayers flexible, convenient and automatic payment options for rates
East Gippsland Council has introduced Payble, a free, secure online service allowing ratepayers to automate payments, choose flexible schedules, check balances and manage rates conveniently. - Gippsland commuters stranded after V/Line services end early, prompting calls for reliable regional rail services
Melina Bath criticised Gippsland rail disruptions after AFL fans were stranded following an early service cutoff, calling for reliable regional transport and promising 1,110 additional seats on Traralgon and Bairnsdale services. - New drinking fountains improve free water access across Sale's popular recreation facilities
Sale's major recreation facilities now offer improved free drinking water access, with new fountains at Aqua Energy, Port of Sale and Gippsland Regional Sports Complex, supporting hydration and reusable bottle use. - Wellington Shire Council retains in-house library service following review confirming best value for community needs
Wellington Shire Council has endorsed the outcome of its Wellington Libraries Service Review, confirming library services will continue to be delivered as is. - Cr John White recognised for 10 Years of dedicated service representing East Gippsland communities on council
East Gippsland Councillor John White has been recognised for 10 years of service, including two terms as Mayor, advocating for local priorities and representing communities across government levels. - Gippsland Water renews 1950s Tyers raw water pump station to improve reliability and protect regional emergency water supply infrastructure
Gippsland Water has renewed its 1950s Tyers raw water pump station, improving drainage, protecting pipework and testing all four pumps to maintain reliable emergency supplies for Tyers and Traralgon treatment plants. - New Bairnsdale footpath to improve access between Princes Highway and key health and community facilities
A new 280-metre concrete footpath will link Bairnsdale’s Princes Highway with key health and community facilities, improving safety and accessibility for pedestrians, with construction beginning September 21 and lasting six weeks. - Gippsland Water customers invited to complete annual satisfaction survey for chance to win $100 bill credits and help improve services
Gippsland Water customers can complete the annual satisfaction survey from October 1 to 27, sharing feedback to improve services and entering a draw for $100 bill credits. - Melina Bath seeks Labor explanation on Gippsland children face specialist dental service cuts, longer waits and costly travel for treatment
Melina Bath says Gippsland children face longer waits after regional pediatric dental services were cut, forcing families to travel to Melbourne for specialist treatment. - Wellington Shire Council updates flood mapping to improve safety, planning, climate resilience and development decisions across the municipality
Wellington Shire Council is updating flood mapping and planning controls, incorporating climate impacts, to improve safety, guide development and manage flood risks. Public submissions close 2 November 2026. - Yarram Pool installs new accessibility pod to improve safety, comfort and inclusion for residents with mobility challenges
Yarram Pool has installed a new accessibility pod following community feedback, providing safer, more comfortable water access for residents with mobility challenges ahead of the summer swimming season. - East Gippsland Council endorses public toilet review to improve cleanliness, safety and maintenance across 88 facilities
East Gippsland Council has endorsed a strategy to improve management of 88 public toilets, prioritising cleanliness, safety and maintenance through community feedback, targeted cleaning and better monitoring, with no facility closures proposed. - Sale residents urged to safely dispose of hazardous household chemicals at free Detox Your Home event on 10 October 2026
Wellington Shire residents can safely dispose of unwanted hazardous household chemicals at a free Detox Your Home event in Sale, helping protect waterways, people, animals and the environment. - East Gippsland Council adopts 2025–26 Annual Report, highlighting infrastructure investment, community services and financial sustainability
East Gippsland Shire Council’s 2025–26 Annual Report highlights $30.4 million in capital works, community services and economic development. Despite a $7.7 million operating surplus, Council recorded a $3.1 million underlying deficit. - Wellington Shire Council secures $2M for road safety improvements across five Gippsland towns before mid-2027
Wellington Shire Council has secured $2 million for road safety upgrades across Maffra, Stratford, Sale, Wurruk and Heyfield, with works beginning before Christmas and completion expected by mid-2027. - Melina Bath honours Colin "Stocky" Stockdale for 63 years of outstanding CFA service to South Gippsland community
Melina Bath congratulated Colin "Stocky" Stockdale on receiving the CFA's highest honour, recognising his 63 years of leadership, mentorship and dedicated service protecting South Gippsland communities. - Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band. - Gippsland Water increases basin cover cleaning to annual schedule to protect drinking water quality across service area
Gippsland Water is increasing drinking water basin cover cleaning from every 18–24 months to annually, helping prevent damage, reduce contamination risks and protect water quality. - East Gippsland Council develops financial sustainability strategy to manage costs and protect essential services over the next decade
East Gippsland Shire Council is developing a financial strategy to address rising costs, improve efficiency, prioritise infrastructure spending and maintain essential services while strengthening long-term financial sustainability. - Darren Chester met Latrobe Health Assembly representatives to discuss tackling youth food insecurity, poor nutrition and regional health priorities
Gippsland MP Darren Chester is exploring funding for a Latrobe Valley initiative involving local health and education organisations to provide free healthy meals twice weekly, addressing student hunger, poor nutrition and wellbeing. - Willow Grove recreation reserve secures $360,000 lighting upgrade to improve safety and support local sport
Willow Grove Recreation Reserve will receive a $360,000 lighting upgrade by 2028, improving safety, supporting local sporting clubs, expanding female football opportunities and assisting emergency services during critical events. - Latrobe City Council welcomes enforcement action targeting illegal tobacco and vape trading to improve community safety and support local businesses
Latrobe City Council has welcomed enforcement action by Tobacco Licensing Victoria and Victoria Police’s Viper Taskforce against illegal tobacco and vape trading, supporting community safety, lawful businesses and safer town centres. - Macalister Irrigation District schedules submerged weed treatments for November and December to improve channel capacity and water delivery
Macalister Irrigation District will treat submerged weeds in irrigation channels during November and December 2026, improving water delivery. Customers must avoid treated water for 72 hours after treatment. - Martin Cameron and Melina Bath heard Gippsland builders’ concerns, pledge reforms to improve housing affordability and supply
Martin Cameron and Melina Bath met Gippsland builders to discuss housing affordability challenges, citing rising taxes, fees and planning delays. The Nationals and Liberals propose faster approvals, increased land supply and tax relief. - Gippsland Water urges customers to prepare alternative water supplies ahead of bushfire season and fire danger period
Gippsland Water urges customers to prepare alternative water supplies during the Fire Danger Period, recommending three litres of drinking water per person daily and monitoring service updates during emergencies. - Gippsland Water People’s Panel passes halfway mark, preparing recommendations to shape organisation’s 2028-33 price submission and priorities
Gippsland Water’s 50-member People’s Panel has completed three sessions exploring service priorities and customer needs, preparing recommendations to inform the organisation’s 2028-33 Price Submission. - Heyfield childcare faces closure after losing federal funding, putting local families, educators and essential community services at risk
Heyfield's only childcare service faces closure after losing $270,000 in federal funding, prompting Darren Chester to seek urgent assistance while a Senate inquiry examines rural and regional child care access. - The Nationals pledge weekly rubbish collection for Gippsland households to ease costs and improve waste services
The Nationals have pledged weekly general rubbish collections across Gippsland, promising to review landfill levies and waste charges to reduce costs and ease pressure on families. - Baw Baw Shire Council Annual Report highlights major achievements, $23.9M road investment and community improvements in 2025-26
Baw Baw Shire Council’s 2025-26 Annual Report highlights facility upgrades, more than $400,000 in community grants, a new emergency dashboard and $23.9 million invested in road improvements. - Gippsland Water backs biochar research to transform biosolids into sustainable soil health and waste management solutions
Gippsland Water is supporting national research into converting wastewater biosolids into biochar, aiming to improve soil health, advance sustainable waste management, and assess contaminant destruction, including PFAS, through innovative recycling. - East Gippsland launches disability network to strengthen community input on council projects, services and decisions
East Gippsland Shire Council has launched the Disability Network, inviting people with disability, carers and organisations to help shape council decisions through accessible online and in-person community engagement. - Reliable water access drives Busch Organics' sustainable farming success and secures its fourth-generation future in East Gippsland
Busch Organics relies on Mitchell River and groundwater to sustain organic vegetable production, while soil moisture technology, sustainable practices and family farming strengthen productivity and future generations. - Four Gippsland students win Water Week Poster competition promoting conservation and sustainability
Four young Gippsland artists have been recognised in Gippsland Water’s 2026 National Water Week poster competition, highlighting water conservation. Mirboo North Primary School won $500, while student Penelope placed third statewide. - Gippsland Water storage levels remain strong despite below-average spring rainfall forecast, with no supply shortages expected across the region
Gippsland Water says strong storage levels will support customer demand through spring despite below-average rainfall forecasts, with no shortages expected. Customers are reminded to follow Victoria’s permanent water-saving rules. - Gippsland Water offers face-to-face bill support through September pop-ups across Morwell, Sale, Traralgon and Drouin
Gippsland Water will host September pop-ups across the region, offering customers face-to-face help with bills, payment plans, concessions and government assistance amid cost-of-living pressures, with events in Morwell, Sale, Traralgon and Drouin. - Gippsland Water upgrades Buckley's Hill basin to boost industrial reliability and strengthen emergency water supply resilience
Gippsland Water has upgraded Morwell Buckley's Hill raw water basin, improving water reliability for industry, supporting the energy sector, and providing an emergency backup water source for residential customers during supply disruptions. - Gippsland Water plants 150 Swamp Everlasting daisies at Dutson Downs to protect critically endangered species from climate change
Gippsland Water has planted 150 Swamp Everlasting daisies at Dutson Downs with GLaWAC, establishing habitat to protect the threatened species from climate change and population decline. - Gippsland Water installs filter-to-waste system to better protect Maffra drinking water from contamination risks
Gippsland Water has installed a filter-to-waste system at Maffra treatment plant, improving drinking water protection, reducing supply disruptions, and strengthening resilience against pollution, storms, bushfires and other water quality events. - Gippsland Water reports progress on major projects, renewable energy and community engagement commitments
Gippsland Water’s 2026 Community Report highlights progress on major infrastructure projects, achieving 100 per cent renewable energy, emergency support initiatives and increased community engagement through its Sounding Board. - Gippsland Water invests $3.4M renewing ageing water and sewer infrastructure across regional communities
Gippsland Water invested $3.4 million renewing ageing water and sewer assets, replacing 3.9 kilometres of water mains and relining 6.2 kilometres of sewer mains across Gippsland. - Latrobe City pushes for fair community benefits, transparent water pricing and long-term investment as Yallourn Mine rehabilitation progresses
Latrobe City Council has urged fair community reinvestment, transparent water pricing and long-term funding certainty as EnergyAustralia seeks water entitlement for Yallourn Mine rehabilitation. - Southern Rural Water manages Gippsland storages during rainfall, balancing flood risks, water supplies and community safety
Southern Rural Water managed Gippsland water storages during significant weekend rainfall, using controlled releases to create capacity, reduce flood risks and protect community safety and water supplies. - Nicholson Street Mall safety works begin as council plans longer-term redevelopment and community consultation for future improvements
Works at Nicholson Street Mall will improve safety and amenity, including relocating the taxi rank and removing outdated infrastructure, while Council develops longer-term redevelopment plans and community consultation. - Nationals introduced Bill to protect Victoria's agricultural land from poorly planned development and improve food security
The Nationals introduced a Victorian bill to protect agricultural land from poor development, recognising farming's $22 billion contribution and supporting long-term food security. - RACV survey highlights Gippsland highways among Victoria’s most concerning roads, prompting renewed calls for improved safety
RACV’s 2026 survey ranks Gippsland highways among Victoria’s most concerning roads, citing potholes, poor surfaces and safety issues. Nationals MP Danny O’Brien has outlined a $5 billion regional roads commitment. - Traralgon Tyers interconnect begins, strengthening water supply reliability and resilience across four Gippsland towns for future regional growth
Gippsland Water has begun construction on a 4.5-kilometre pipeline linking four towns to Traralgon’s water network, improving reliability, resilience, efficiency and capacity for future regional growth. - East Gippsland communities transform emergency water tanks into vibrant murals celebrating resilience, recovery and local stories
East Gippsland communities have transformed emergency water tanks into vibrant murals celebrating resilience and recovery, with artworks completed at four locations and three more projects planned for Gipsy Point, South Buchan and Benambra. - Baw Baw Shire Council awards $83,869 in grants to nine community groups for facility upgrades and improvements
Baw Baw Shire Council has awarded $83,869 in grants to nine community groups for facility upgrades, repairs and improvements, supporting healthier, more connected local communities. - Working together to secure East Gippsland's water future through integrated water management
East Gippsland CMA and regional partners are collaborating through Integrated Water Management to address climate, flooding, population growth, stormwater, recycled water and wetland protection challenges while planning sustainable projects. - Baw Baw Shire Council keeps fortnightly red bins, weekly FOGO collections despite petition calling for weekly rubbish service
Baw Baw Council will retain fortnightly red-bin and weekly FOGO collections despite a 6,139-signature petition seeking weekly rubbish services, citing $173,000 annual costs and reduced landfill waste. - Wellington Shire Council retains three-bin waste system as landfill waste falls, delivering savings and supporting long-term waste management
Wellington Shire Council will retain its three-bin kerbside waste service after landfill waste fell more than 40 per cent, reducing disposal costs and supporting lower household waste charges.
|
|
