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East Gippsland Water urges customers facing hardship to seek support options early to manage bills and reduce financial stress

East Gippsland Water is reminding customers facing financial difficulty to seek early support, offering flexible payment plans, hardship assistance and access to concession and relief schemes.

By news@gippsland - 20th April 2026 - Back to News

East Gippsland Water is reminding customers it has a range of support options available for people who will face difficulty paying their water bill. Whether from an unexpected large expense, increases in interest rates, grocery and fuel prices, or personal circumstances, East Gippsland Water understands that managing household bills can be challenging at times.

East Gippsland Water offers flexible weekly or fortnightly payment plans to help customers manage bills during financial pressure or unexpected expenses

East Gippsland Water offers flexible weekly or fortnightly payment plans to help customers manage bills during financial pressure or unexpected expenses

Early support contact

General Manager Customer, Community and Communications David Radford said the most important thing customers can do is contact the water corporation early. "We are part of the community we serve, and supporting customers during difficult periods is an important part of our role. By contacting us as soon as you know you’re unable to pay your bill in full."

"We can explore options with you and put plans in place. A simple conversation with our Customer Support team - in person or on the phone, can help identify the right support option and reduce stress," Mr Radford said.

Water payment support

East Gippsland Water offers flexible payment arrangements that allow customers to pay in weekly or fortnightly amounts that suit their budget. "This is a popular option for many of our customers. These plans are designed to provide breathing space while keeping accounts on track. Customers who keep to their agreed plan are not charged interest or additional recovery costs.".

"For customers experiencing ongoing financial hardship, our Pay ’n’ Save option may help reduce an overdue balance through matched incentive payments. We can also assist eligible customers to apply for the Utility Relief Grant Scheme, which provides financial help for essential services," Mr Radford said

East Gippsland Water can also connect customers with independent support services if they need extra help. To find out more about financial support options, concessions and rebates, see the Customer Support page, contact us on 1800 671 841 or visit our reception desk in person at Crossco, 154 Macleod Street, Bairnsdale. The team also holds Customer Connect sessions at community markets across East Gippsland.

Pictures from East Gippsland Water website.


Source: http://gippsland.com/

Published by: news@gippsland.com



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