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Essential Services Commission (ESC) has started customer perception survey for East Gippsland Water

Essential Services Commission customer perception survey has begun.

By news@gippsland - 7th December 2022 - Back to News

The Essential Services Commission (ESC) has begun its quarterly customer perception survey, which means some locals may receive a phone call asking about East Gippsland Water. The calls are independent of East Gippsland Water, however it is a legitimate survey on behalf of our regulator.

Essential Services Commission (ESC) engages with their customer to monitor consumer sentiments and concerns

The reporting tracks how each water authority in Victoria has assessed its performance against customer expectations and whether customers are receiving value for money. For further information about ESC reporting, visit Essential Services Commission website.

Pictures from East Gippsland Water Facebook page.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• East Gippsland Youth Ambassadors lead with vision, proving young voices shape community and lasting impact
  Eight months in, East Gippsland Youth Ambassadors are shaping the region's future, addressing key issues, leading projects, and gaining leadership skills that build confidence, community engagement, and long-term positive impact.
• East Gippsland residents urged to foster dogs as Animal Aid Bairnsdale faces unprecedented influx and resource strain
  Animal Aid Bairnsdale urges East Gippsland residents to foster dogs as rising numbers strain shelter capacity. Support, resources, and costs are provided, ensuring dogs receive safety, love, and a chance at adoption.
• East Gippsland Business Support Voucher Program boosts small businesses through tailored mentoring and strategic growth guidance
  Orbost Snowy River Cycling benefited from East Gippsland Council Business Support Voucher Program, receiving tailored mentoring that strengthened business planning, resilience, and growth, enabling expansion and long-term success in the region.
• East Gippsland Rail Trail upgraded and officially opened, boosting tourism, and local economy across the 96km trail
  The final 11.46 km of the East Gippsland Rail Trail is complete, fully resurfaced, and open, boosting tourism, supporting local businesses, and providing a high-quality recreational asset for the community.
• East Gippsland’s 2026 Australia Day Awards honours volunteers, youth leaders, and inspiring community events
  Over 200 people gathered at Lakes Entrance to celebrate the 2026 East Gippsland Australia Day Awards, honouring outstanding volunteers, youth leaders, and community events strengthening connection, service, and local spirit.
• East Gippsland Shire Mayor, Cr Jodie Ashworth's Christmas message
  A Christmas message celebrating East Gippsland’s community spirit, kindness and connection, encouraging care for one another, support for local businesses, warm hospitality for visitors, gratitude for workers this season together.
• Gippsland Water launches annual ‘Reduce Your Use’ campaign encouraging mindful water usage during hot weather
  Gippsland Water has launched its annual ‘Reduce Your Use’ campaign, encouraging customers to follow permanent water-saving rules and tips, conserve water during heat waves, and attend community education events.
• East Gippsland CMA protects Gippsland’s critically endangered Redgum Woodlands and seasonal herbaceous wetlands
  EGCMA and partners are restoring Gippsland’s Critically Endangered Redgum Woodlands and Wetlands, planting native species, improving habitats, and tackling threats across 15 key sites for long-term conservation.
• East Gippsland residents invited to author talk on Pearl Bradshaw - Princess of Hotham on 10 September 2025
  Author Stephen Whiteside will present Pearl Bradshaw - Princess of Hotham, sharing remarkable stories of resilience, adventure, and history at special East Gippsland library talks on Wednesday 10 September.
• Melina Bath criticises politicised VEAC, failing land management, while $1.4M could fund bushfire prevention, environmental services
  Melina Bath warns Victorian hunters and anglers against reduced services as Labor pushes VFA-GMA merger, urging proper funding, training, and enforcement to protect compliance, sustainability, and regional outdoor traditions.
• East Gippsland Council reminds pet owners to register cats and dogs to ensure safety, welfare and access to discounts by 10 April 2026
  Pet owners are reminded to register cats and dogs by 10 April. Registration ensures pets’ safety, supports animal welfare, and funds community programs, with discounts available for eligible animals.
• East Gippsland Shire Council urges protect health and air quality, burn dry wood and maintain heaters to reduce smoke this winter
  Residents are urged to burn only dry, untreated wood, maintain heaters, and consider alternatives to reduce smoke, protecting health and improving air quality this winter.
• East Gippsland Shire Council invite local businesses to workshop mountain bike tourism opportunities in Omeo on 29 April 2026
  Local businesses in Omeo are invited to a 29 April workshop to explore mountain bike tourism, gain insights, and learn practical strategies to attract visitors and boost local spending.
• Gippsland Water completes Baw Baw Leak Detection Program, repairing hidden leaks to improve service reliability and reduce water loss
  Gippsland Water's Baw Baw leak detection program surveyed 425 km of mains, uncovering 128 leaks. Repairs improve service reliability, reduce water loss, and support proactive network maintenance across the region.
• Shop Local in South Gippsland to strengthen community, support jobs, and keeping our economy thriving together everyday
  Shopping locally in South Gippsland strengthens our economy, supports jobs, services, and community groups. Every dollar spent locally multiplies impact, with increased spending boosting growth by millions annually. Shop Local South Gippsland.
• Free visitor information materials help East Gippsland businesses guide visitors quickly and easily summer
  East Gippsland Shire Council is providing free QR-code posters, stickers and magnets to help businesses quickly connect visitors with maps, attractions, events and essential information via the Visit East Gippsland website.
• Gippsland Water launches Community Emergency Support Team to assist and support locals during emergencies
  Gippsland Water has launched a Community Emergency Support Team to provide safe water, information, and local assistance during bushfires, floods, storms, and power outages, working alongside emergency services and communities.
• Melina Bath calls on the Allan government to support Traralgon families, participants and staff after Daily Living Disability Services closure
  The Nationals are urging the Allan government to provide immediate support for participants, families, and staff affected by the sudden closure of Daily Living Disability Services in Traralgon.
• Darren Chester's Christmas reflection mixes Gippsland joy with national grief, unity, gratitude and hope for Australia
  Darren Chester reflects on Gippsland Christmas, mourning Bondi Beach victims, appreciating essential workers, and urging unity, gratitude, and hope while wishing everyone a safe, happy, and prosperous New Year.
• Tim Bull highlights East Gippsland patients facing excessive dental wait times amid ongoing public system mismanagement concerns
  East Gippsland patients face over 18-month waits for public dental care, with private dentists struggling under short voucher timelines and delayed government payments, highlighting systemic mismanagement, says Tim Bull.
• Community feedback wanted on East Gippsland Draft Engagement Policy to strengthen participation in local decision-making
  East Gippsland Shire Council is seeking community feedback on its draft Community Engagement Policy, inviting input through surveys, drop-in sessions, and stakeholder consultation to strengthen participation in decision-making processes.
• Tim Bull encourages Gippsland East communities to apply for Victorian government’s Tiny Towns Fund Grants until 4 February 2026
  Tim Bull urges Gippsland East communities to apply for the Tiny Towns Fund, offering $5,000-$50,000 grants to support tourism, liveability, and local projects for towns under 5,000 residents.
• Tim Bull urges Gippsland East households to apply for $100 Power Saving Bonus amid rising costs
  Gippsland East MP Tim Bull urges locals to apply for the $100 Power Saving Bonus, helping households manage rising costs. Eligible residents can seek assistance at his Bairnsdale office.
• Gippsland Water begins Warragul wastewater plant upgrade to support growth, improve efficiency, and reduce environmental impact
  Gippsland Water has begun a two-year Warragul wastewater plant upgrade, replacing ageing infrastructure, improving operations, reducing carbon emissions, and enhancing environmental outcomes to support rapid regional growth.
• Melina Bath urges East Gippsland cricket clubs, schools and community groups to apply for Australian Cricket Infrastructure Fund grants by 27 March 2026
  Melina Bath encourages regional cricket clubs, schools, and community groups to apply for Australian Cricket Infrastructure Fund grants supporting facility upgrades and inclusive participation opportunities. Applications close 27 March 2026.
• Gippsland Water promotes hydration and sustainability with popular portable drinking fountains at Traralgon International tennis tournament
  Gippsland Water’s portable drinking fountains at the Traralgon International help players and spectators stay hydrated, promote tap water, support community events, and reduce single-use plastic for environmental sustainability.
• Gippsland Water shares practical water-saving tips, family activities, sign-up at Wellington Sustainability Festival on 14 March 2026
  Gippsland Water will share water-saving tips, family activities, and Sounding Board sign-ups at the Wellington Sustainability Festival, Saturday 14 March, at Nakunbalook Environmental and Cultural Education Centre, Sale
• Gippsland Water completes major Warragul sewer upgrade, boosting capacity and supporting town’s rapid growth and future reliability
  Gippsland Water has completed a 1.5-kilometre Warragul sewer upgrade, increasing capacity, improving reliability, supporting population growth, and protecting the environment, including relocation of threatened local species during construction.
• Gippsland Water welcomes five local women into STEM internships, promoting diversity, innovation, and career pathways for students
  Gippsland Water welcomed five local women into STEM internships, providing real-world experience, mentoring, and career pathways while promoting diversity, inclusion, and innovation across multiple departments this summer.
• Gippsland Water’s mobile trailer supports community events while promoting health, sustainability and reducing single-use plastic
  Gippsland Water’s mobile water trailer supports community events, providing free drinking water, promoting healthy choices, reducing single-use plastics, and enhancing public and environmental health across the region in 2026.
• Darren Chester joins East Gippsland community to honour fallen Victoria police officers on Remembrance Day
  Darren Chester joined the East Gippsland community for National Police Remembrance Day in Bairnsdale, honouring Victoria Police officers who lost their lives and recognising those who continue to serve.
• Gippsland Water appoints Sam Muir and Kellie O’Callaghan to the board, bringing experience, diversity and community focus
  Gippsland Water has appointed Sam Muir and Kellie O’Callaghan to its Board, bringing diverse experience, strong community engagement, and fresh perspectives, while outgoing directors Jo Benvenuti and Chris Badger are acknowledged.
• Gippsland Water reaches 100 percent renewable electricity target, cutting emissions by 20,000 tonnes toward 2030 net zero
  Gippsland Water has achieved 100% renewable electricity by 2025, cutting 20,000 tonnes of emissions annually and advancing its ambitious goal of net zero emissions by 2030, 20 years ahead of schedule.
• Gippsland Water launches $12.2M Dutson Downs expansion boosting organics processing, compost output, and sustainability
  Gippsland Water officially opened a $12.2 million Dutson Downs expansion, boosting organics processing by 40%, increasing compost production, creating jobs, reducing emissions, and supporting Gippsland’s environmental and economic sustainability.
• Gippsland Water reappoints Sarah Cumming as Managing Director, extending leadership and community commitment until 2030
  Gippsland Water has reappointed Sarah Cumming as managing director until 2030, recognising her transformative leadership, strong community focus, and proven results, as the organisation enters a pivotal period of growth and change.
• Season’s greetings to East Gippsland residents with wishes for a joyful Christmas and prosperous New Year
  Wishing East Gippsland residents a Merry Christmas and Happy New Year, with gratitude to service workers, reminders for festive safety, and hopes for connection, kindness, and a prosperous 2026.
• Gippsland Water celebrates National Water Week poster winners, honouring young regional artists’ achievements
  Gippsland Water announced its National Water Week poster winners, congratulating students for colourful submissions. Four placed in the state competition, with Heyfield Primary School winning $500 for STEM or sustainability projects.
• Tracey Ah Sam named East Gippsland 2026 Citizen of the Year for exceptional service to Omeo community
  Tracey Ah Sam has been named East Gippsland’s 2026 Citizen of the Year for over 30 years’ dedicated service, leadership, and lasting impact on the Omeo community.
• Gippsland Water invites community feedback on Drouin West water main extension project by 21 March 2026
  Gippsland Water invites community members to learn about the Drouin West water main extension, improving supply and pressure for northwestern Drouin, with construction starting this summer for approximately one year.
• Gippsland Water launches Sounding Board, inviting community feedback with chance to win $1,000 gift card
  Gippsland Water invites the community to join its Sounding Board, share feedback, influence future planning, and enter a draw to win a $1,000 gift card.
• Tim Bull says East Gippsland faces a housing crisis, with social homes declining despite population growth
  Victoria’s social housing crisis deepens as Labor policies drive rental providers away, reducing stock. Tim Bull warns record waiting lists and rising homelessness demand urgent government action.
• Allan Labor government misled East Gippsland over Paynesville Road inspections, leaving "rollercoaster" section untested, says Tim Bull
  The Allan Labor government misled East Gippsland by failing to inspect the problematic Paynesville Road section, delaying repairs and leaving the "rollercoaster" stretch untested for nearly three years, says Tim Bull.
• Latrobe City Council invites residents to participate in 2026 Community Satisfaction Survey by phone on 16 February and 27 March 2026
  Latrobe City Council’s annual Community Satisfaction Survey will contact 400 households by phone, gathering confidential feedback to improve services and council performance across the city.
• Have your say on East Gippsland public toilets review until 9 February 2026
  East Gippsland Shire Council invites residents and visitors to share feedback on Council-managed public toilets, helping improve cleanliness, accessibility, and maintenance through its Public Amenities Service Review, open until February 2026.
• Entries for the 2026 East Gippsland Youth Art Prize open on 25 Mar until 7 August 2026
  The 2026 East Gippsland Youth Art Prize is open, inviting artists aged 12–25 to showcase creative works in a gallery exhibition celebrating youth expression and talent across the region.
• Rising dog attacks concerns in East Gippsland highlight the need for responsible ownership and community safety
  East Gippsland has seen over 140 dog attacks last year, 31 this year. Council urges responsible ownership, leashing, and secure confinement to keep pets, people, and public spaces safe.
• Jodie Ashworth elected mayor of East Gippsland Shire Council, committed to strong, transparent, collaborative leadership
  Paynesville’s Jodie Ashworth elected Mayor of East Gippsland, bringing leadership, community experience, and commitment to strong governance, transparency, and strategic, future-focused planning for the region.
• South Gippsland Shire Council celebrates major project milestones and strong financial performance, and achievements in 2024/25 Annual Report
  South Gippsland Shire Council's 2024/25 Annual Report highlights major infrastructure projects, strong financial management, expanded community services, and full achievement of Council Plan initiatives across the past 12 months.
• South Gippsland Shire Council celebrates major project milestones and strong financial performance, and achievements in 2024/25 Annual Report
  South Gippsland Shire Council's 2024/25 Annual Report highlights major infrastructure projects, strong financial management, expanded community services, and full achievement of Council Plan initiatives across the past 12 months.
• Darren Chester honours Gippsland farmers and workers on National Agriculture Day for vital regional contributions
  Darren Chester has praised Gippsland’s farmers and agricultural workers on National Agriculture Day, recognising their resilience, vital economic contribution and essential role in sustaining local communities and ensuring ongoing food security.
• Tim Bull urges state government to fund Surf Life Saving, preventing East Gippsland ratepayers covering government shortfalls
  Gippsland East MP Tim Bull urges state government to fund Surf Life Saving Victoria, warning councils face doubled contributions while new Emergency Services levy strains East Gippsland and Wellington budgets.
• Danny O’Brien urges Gippsland landholders to understand new property taxes and reporting obligations effective from 1 January 2026
  Danny O’Brien urged Gippsland landholders to understand new property taxes and reporting obligations from 1 January 2026, warning compliance is essential to avoid penalties despite Nationals’ opposition.
• East Bairnsdale drain transformed into natural wetland enhancing biodiversity, stormwater management, and facilities near Jones Bay
  A neglected East Bairnsdale drain has been transformed into a natural wetland near Jones Bay, enhancing stormwater management, biodiversity, flood mitigation, and community amenity through a $1.43 million collaborative project.
• West Gippsland CMA champions healthy waterways, culture, community, and sustainability across the catchment
  West Gippsland CMA celebrates World Rivers Day by highlighting river health, cultural significance, and restoration efforts. Caring for 40,000km of waterways, they partner with communities to ensure resilient, thriving rivers.
• Agriculture advisory committee supports East Gippsland farmers through collaboration and regional advocacy initiatives
  The Agriculture Sector Advisory Committee advises on policies, programs, and partnerships to support East Gippsland farmers, addressing biosecurity, water security, pest management, and regional agricultural priorities for a resilient sector.
• Jodie Ashworth elected Mayor of East Gippsland Shire Council, with Cr Tom Crook as Deputy Mayor
  Jodie Ashworth, first elected in 2024, has been elected Mayor of East Gippsland Shire Council, with Cr Tom Crook as Deputy Mayor, pledging strong, transparent, and future-focused leadership.
• Banjo Jackson and Chelsea Wellman honoured as East Gippsland’s 2026 Young Citizens for leadership, inspiring community change
  Banjo Jackson and Chelsea Wellman, East Gippsland’s 2026 Young Citizens, are recognised for inspiring youth through leadership, courage, advocacy, community service, and transforming challenges into positive impact locally.
• Meet with South Gippsland Mayor Hersey to discuss ideas or issues that matter to you and your community and other council updates
  South Gippsland Shire Council is offering multiple opportunities for community engagement, upcoming events, free workshops, grants, vaccination sessions, and council services throughout Summer 2026 for residents and local businesses.
• V/Line Gippsland timetable changes delay early trains, creating challenges for Latrobe Valley commuters and early-shift workers
  VLine Gippsland timetable changes delay early trains, affecting Latrobe Valley commuters and workers, prompting council to request a review to reinstate earlier services and support employment and community needs.
• Check new 11-digit account reference numbers for accurate South Gippsland Water bill payments after July 2025 system upgrade
  South Gippsland Water reminds customers to use their new 11-digit account reference number when paying bills after the July 2025 billing system upgrade. Payments using old numbers will no longer be processed.
• Danny O'Brien urges Gippslanders to honour veterans and support the annual poppy appeal this Remembrance Day
  Danny O'Brien is urging Gippslanders to honour veterans this Remembrance Day and support the annual Poppy Appeal, helping fund vital services for veterans and their families across the region.
• Orbost Snowy River cycling thrives with East Gippsland Council Business Support Voucher Program and tailored mentoring
  Orbost business Snowy River Cycling leveraged Council’s Business Support Voucher Program, receiving tailored mentoring that boosted growth, strategic planning, and access to the Forestry Transition Fund, enabling sustainable business expansion.
• Mallacoota water workers honoured after 80 years combined service supporting community through challenges
  Three long-serving East Gippsland Water employees with 80 years combined service honoured after retirement, recognised for dedication, resilience and contributions to Mallacoota’s water services and community, especially during major emergencies.
• Bairnsdale's Shannon Waters Estate residents receive new digital water meters as East Gippsland Water expands roll-out
  Shannon Waters Estate residents in Bairnsdale are receiving new digital water meters, enabling near-real-time usage tracking, early leak detection, and faster service, following a successful Bemm River trial.
• Metung Hot Springs provides mineral-rich pools, wellness experiences and sustainable practices for relaxation and Gippsland tourism
  Metung Hot Springs offers mineral-rich geothermal pools, saunas, and spa services, providing a relaxing, sustainable wellness experience while supporting local wildlife, environment, and Gippsland’s growing tourism industry.
• Community invited to join Project Reference Group shaping East Gippsland’s future aquatic strategy and facilities planning
  East Gippsland community members are invited to join a Project Reference Group to help shape the new Aquatic Strategy, guiding future facility planning, investment, and service delivery across the shire.
• Danny O'Brien warns Bayside Health merger threatens Gippsland communities, confirming hidden health service consolidation
  Danny O'Brien criticises Labor's Bayside Health merger, warning it will reduce local hospital autonomy, limit community input, and risk services for Gippsland residents, prioritising bureaucratic cost-saving over patient care.
• West Gippsland CMA celebrates 25 years of sustainable irrigation, transforming Gippsland farms, saving water and protecting local waterways
  West Gippsland CMA's Sustainable Irrigation Program celebrates 25 years, with 1,200 projects saving 47 gigalitres annually, enhancing farm productivity, protecting waterways, and expanding beyond the Macalister Irrigation District.
• Southern Rural Water upgrades over meters across Gippsland to improve accuracy and fair water management
  Southern Rural Water is replacing 1,000+ outdated meters across southern Victoria by 2026, boosting accuracy, compliance, and fair water management under national standards - with no cost to customers.
• Peri Urban Councils advocate for housing, infrastructure, and policy recognition with state government
  Peri Urban Councils Victoria met government leaders at Spring Street, advocating for housing solutions, essential infrastructure funding, and policy recognition to support rapidly growing peri urban communities sustainably.
• West Gippsland CMA’s annual report showcases environmental achievements from mountain headwaters to coastal waters
  West Gippsland CMA’s Annual Report highlights major 2024–25 achievements restoring rivers, wetlands and habitats, supporting communities, protecting wildlife, and strengthening catchment health from mountain headwaters to the coast.
• Melina Bath urges action on Gippsland youth crime with tougher penalties, stronger policing, and restored diversion funding
  Melina Bath has demanded urgent action on Gippsland's escalating youth crime, calling for tougher penalties, stronger police presence, and restored diversion program funding to protect communities and restore safety.
• Southern Rural Water cracks down on water meter tampering with hefty fines and enforcement
  Southern Rural Water warns customers against meter tampering, imposing fines up to $2,442 for individuals and $12,211 for corporations, reinforcing compliance, protecting water users, and ensuring fair, reliable water management.