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Better communication from AusNet and Telstra during post-power outages demanded by Tim Bull

Gippsland East Nationals MP Tim Bull seeks improved communication from essential service providers like AusNet and Telstra following recent power outages, citing inaccuracies and lack of information. Meetings with providers planned.

By news@gippsland - 19th February 2024 - Back to News

Undertakings for improved communications and information sharing from essential service providers will be sought by Gippsland East Nationals MP, Tim Bull, in the wake of last week's power outages. Mr Bull said there will be times, no matter what preparations are put in place, Mother Nature impacts on our communities, but we need some baseline standards adopted by companies like AusNet and Telstra to communicate better to our communities and have them better prepared.

Images of the storm damage in the Main Street of Bairnsdale

Communication inadequacies

Mr Bull said, "AusNet unfortunately provided bits and pieces of information that were in direct conflict and, in some cases, simply wrong. Their communications staff are often remotely based and have no local knowledge. It is clear they have no capacity to deal with these situations anywhere near as well as they should be doing, and there are numerous examples to support this view."

"My initial contact outlined that, fully understanding the complexities and in many cases timeframes could not be provided as assessments were still being done, to provide me with information I could share with the community that had been confirmed. However, there was conflicting and incorrect information provided regularly."

"One example is my office was provided with written (email) information saying Metung would be back online by 6pm on 15/2 (Thursday). I relayed this widely as I'd had two families with loved ones over 90 that would leave them in Metung if the power was coming back on, but would drive from Melbourne to pick them up if it was to be longer term. We also had people on CPAP machines needing power," he said.

AusNet website confusion

Mr Bull said, "However, at around 2pm Thursday (four hours before the power was to come back on) the AusNet outage tracker website changed to say power in Metung would not be restored until 19/2 (Monday). I enquired and was told it would be by 6pm Friday - that's three timelines for the same town. On questioning, no one knew where the Monday timeframe came from on the website."

In addition, the power was out at Cann River, Genoa and Mallacoota, but these towns never at any stage appeared on the website outage tracker. Lake Tyers Beach is another that was never listed.

"Apparently Tyers had restricted supply and that is why it was never listed, but businesses could not open, and they needed information and timelines as to when full power would be restored. There should have been provision for this information to be made available rather than be sitting on the phone on hold for three hours, before giving up," he added.

AusNet information issues

Mr Bull also said, "Throughout the outage, Paynesville and Eagle Point were listed as offline for several days on the outage tracker, but power was never lost there at any stage. The reason this was an issue is people were looking at this website and cancelling their holiday bookings online because they thought there was no power."

Although there are complexities and in some cases timeframes are not known, AusNet simply cannot:

• Give out information that is not accurate
• List towns as being offline when power was never lost there
• Leave towns off lists altogether when the power is out in these communities as they feel forgotten and disenfranchised

"Nor can it say it is too hard to give accurate information so we will say less, the community demands information that is accurate. Then we have Telstra, which I met with post fires and sought significant improvements in relation to back-up power, but it seems to have got worse in the four years since," ," said Mr Bull.

Improved backup infrastructure

Mr Bull added, "We need back-up generators, but we seem to have only back-up batteries for as little as two hours. Telstra needs to provide a network that can function for extended periods when the power goes out. For a company that recorded a $2.1 billion profit last year, it should be doing better in rural communities. They also struggled to provide information to the level required as to when services would be restored."

Mr Bull said he was pleased AusNet had agreed to meet this week to discuss improvements, and he would seek a meeting with Telstra to do the same. "One of my suggestions will be that when such instances occur, a person in each area with a good local geographical knowledge, be put in place to liaise with local government, state and federal MP's, business and tourism association reps, chambers of commerce, etc with accurate information."

"I acknowledge in the early days there are few guarantees that can be made and timelines given while assessments are done, but the community needs to be kept informed much better than it was with as much accurate detail as possible, so plans can be made for individuals and businesses," he said.

Pictures from Tim Bull MP website.

Source: www.gippsland.com

Published by: news@gippsland.com

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  Morwell’s Gippsland Sports and Entertainment Park celebrates a $45 million redevelopment, featuring five playing surfaces, 1,200 seats, upgraded facilities and new event spaces.
• RACV survey highlights Gippsland highways among Victoria’s most concerning roads, prompting renewed calls for improved safety
  RACV’s 2026 survey ranks Gippsland highways among Victoria’s most concerning roads, citing potholes, poor surfaces and safety issues. Nationals MP Danny O’Brien has outlined a $5 billion regional roads commitment.
• Five additional VLocity train sets to boost Gippsland Line capacity and ease crowding as the Nationals commitment
  The Nationals will add five VLocity train sets to Gippsland services, providing 1,110 extra seats and enabling longer trains during peak periods to ease overcrowding on Traralgon and Bairnsdale services.
• Maffra student Jaxon Marshall champions resilient agriculture during National Youth Parliament visit to Canberra
  Maffra student Jaxon Marshall represented Gippsland at National Youth Parliament, delivering a passionate speech advocating resilient agriculture, regenerative farming, research and stronger support for farmers and Australia’s future.
• Darren Chester says Gippsland’s 15 suspected illicit tobacco store closures highlight organised crime concerns and calls for tobacco excise reform
  Gippsland MP Darren Chester says 15 suspected illicit tobacco store closures highlight organised crime concerns, advocating an 80 percent tobacco excise cut alongside stronger enforcement to combat the black market.
• Darren Chester says Gippsland’s 15 suspected illicit tobacco store closures highlight organised crime concerns and calls for tobacco excise reform
  Gippsland MP Darren Chester says 15 suspected illicit tobacco store closures highlight organised crime concerns, advocating an 80 percent tobacco excise cut alongside stronger enforcement to combat the black market.
• Nationals demand stronger policing as rising Latrobe Valley crime fuels growing community safety concerns and frustration
  The Nationals say rising Latrobe Valley crime and fewer police officers demand urgent Labor government action, calling for stronger policing, tougher laws and better resources to restore community safety.
• Darren Chester urges Gippsland men to prioritise prostate cancer checks and highlights specialist nursing support for regional patients
  Gippsland MP Darren Chester is urging men to prioritise regular health checks and discuss prostate cancer risks with doctors, highlighting specialist nurses’ vital support for patients, families and regional communities.
• Darren Chester warns Gippslanders to prepare for potential mass native bird deaths following H5 bird flu detection
  Darren Chester is urging Gippslanders to prepare for potential native bird deaths after H5 bird flu was detected at Lakes Entrance, warning of significant wildlife impacts and calling for coordinated biosecurity measures.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Cr John White recognised for 10 Years of dedicated service representing East Gippsland communities on council
  East Gippsland Councillor John White has been recognised for 10 years of service, including two terms as Mayor, advocating for local priorities and representing communities across government levels.
• Bass Coast and South Gippsland businesses invited to connect, collaborate and network at upcoming Meet the Makers event in Meeniyan on 13 October 2026
  Local producers, makers and hospitality businesses across Bass Coast and South Gippsland are invited to Meet the Makers in Meeniyan on October 13, offering networking, collaboration and showcasing opportunities.
• The Nationals criticise deteriorating Princes Highway as potholes raise safety concerns in Traralgon East
  The Nationals have criticised the deteriorating Princes Highway at Traralgon East, citing 85 potholes between Traralgon and Rosedale and road damage less than 18 months after duplication.
• The Nationals blame Labor government after 84 more jobs cut at Maryvale paper mill in Latrobe Valley
  Nationals MP Martin Cameron blamed the Victorian Labor government after Opal announced 84 job cuts at Maryvale, arguing forestry policy and timber supply failures caused ongoing workforce losses.
• Nationals introduced Bill to protect Victoria's agricultural land from poorly planned development and improve food security
  The Nationals introduced a Victorian bill to protect agricultural land from poor development, recognising farming's $22 billion contribution and supporting long-term food security.
• Nationals and Liberals propose $115M apprenticeship fund to help small businesses cut training costs, address skills shortages and create local jobs
  The Nationals and Liberals have announced a proposed $115 million apprenticeship fund to cover 50 per cent of eligible training costs, supporting small businesses, and creating more local career opportunities for Gippsland youth.
• Nationals and Liberals pledge 10 new technical colleges, delivering hands-on training for 5,000 Victorian students
  The Nationals and Liberals plan 10 new Technical Colleges across Victoria, providing 5,000 secondary students with hands-on vocational training and pathways into in-demand careers, including a new college in Gippsland.
• International partners visit Gippsland to explore energy diversification and regional development opportunities firsthand together
  One Gippsland hosted European partners for a five-day Gippsland visit, exploring energy diversification, regional development, workforce opportunities, infrastructure, agriculture and collaboration between Australian and European regions.
• Nationals and Liberals pledge $5M Traralgon Tennis Centre upgrade to secure major international events and regional economic benefits
  The Nationals and Liberals have pledged $5 million to upgrade Traralgon Tennis Centre, aiming to secure the Junior International and attract major events benefiting the Latrobe Valley economy.
• Nationals and Liberals pledge PSOs at Morwell and Moe Stations, mobile CCTV trailers and 24-Hour Moe Police Station reopening
  The Nationals and Liberals have pledged PSOs at Morwell and Moe stations, mobile CCTV across the Latrobe Valley, and restoring Moe Police Station to 24-hour operations under their community safety plan.
• Nationals target Premier Ben Carroll over undelivered Latrobe Valley manufacturing jobs and broken election promises
  The Nationals accused Premier Ben Carroll of failing to deliver 500 promised SEA Electric manufacturing jobs in Morwell, criticising Labor’s Latrobe Valley transition and economic record.
• Palm Lake Resort Paynesville welcomes 100th resident, boosting East Gippsland’s retirement living and local economic growth
  Palm Lake Resort Paynesville has welcomed its 100th resident, highlighting growing demand for retirement living and investment supporting local businesses and economic activity across East Gippsland.
• Celebrate the Lakes event highlighting Gippsland Lakes diversity and environmental projects protecting vital local ecosystems
  The East Gippsland Catchment Management Authority will host Celebrate the Lakes at Eagle Point, showcasing Gippsland Lakes biodiversity, environmental projects and community efforts protecting local waterways, wetlands and wildlife.
• The Nationals pledge $10M boost for Victoria's Neighbourhood Houses, supporting community hubs facing rising demand and cost pressures
  The Nationals have pledged $10 million over four years for Victoria's Neighbourhood Houses, including $4 million for existing services and $6 million to establish and expand hubs in growing regions.
• The Nationals Leader questions Labor’s environment rules, asking whether cows grazing could trigger land clearing laws for farmers
  Nationals Leader Matt Canavan is demanding clarity on Labor’s environment rules, questioning whether cattle grazing could trigger land clearing regulations and create legal uncertainty for farmers.
• The Nationals slam Labor's secret public transport tax funding costly suburban rail loop as regional Victorians bear the burden
  The Nationals accuse Victoria's Labor government of secretly taxing public transport users $8 billion to fund the Suburban Rail Loop, while regional communities receive disproportionately less infrastructure funding.
• The Nationals warn visa delays threaten harvest workforce, food supply and regional farmers already facing mounting pressures
  The Nationals warn visa delays are threatening critical harvest and agricultural workforces, urging Labor to provide certainty, faster approvals and migration settings supporting farmers, regional communities and food supply.
• The Nationals and Liberals promise tougher sentencing, specialist criminal appeal court, greater transparency for Victorians
  The Nationals and Liberals pledge tougher sentencing, a specialist Criminal Appeal Court and greater transparency, including Children’s Court data, to restore confidence, strengthen accountability and address Victoria’s crime crisis.
• The Nationals and farm groups warn EPBC changes create uncertainty for farmers and land management
  Nationals leader Matt Canavan met with farm groups over concerns Labor’s EPBC changes could create uncertainty and regulatory risks. Industry wants amendments, clearer guidance, mapping, support tools and independent review.
• Darren Chester and Matt Canavan to tour Gippsland industries, meeting local employers and workers across seven regional towns
  Nationals Leader Matt Canavan will tour Gippsland for two days, visiting major energy, forestry, manufacturing and agricultural businesses to discuss regional jobs, investment and industry challenges.
• Martin Cameron and Melina Bath heard Gippsland builders’ concerns, pledge reforms to improve housing affordability and supply
  Martin Cameron and Melina Bath met Gippsland builders to discuss housing affordability challenges, citing rising taxes, fees and planning delays. The Nationals and Liberals propose faster approvals, increased land supply and tax relief.
• Latrobe City encourages community conversations and support during Gambling Harm Awareness Week 2026
  Latrobe City Council will host free events from 24 to 31 October for Gambling Harm Awareness Week 2026, helping residents recognise gambling harm, explore support services and start conversations with family, friends and neighbours.
• Darren Chester congratulates Gippsland Agricultural Group on successful Gippsland Red Meat Conference in Sale
  Darren Chester has praised the successful Gippsland Red Meat Conference in Sale, highlighting industry collaboration, innovation, productivity and the need to reduce red tape for farming families.
• Liberals and Nationals pledge forest restoration, fuel reduction, bushfire preparedness and regional job support across Victoria
  The Liberals and Nationals propose restoring active forest management, doubling planned burns, treating more public land, expanding firebreaks and restoring 5,000 hectares annually to reduce bushfire risks and support regional timber jobs.
• Darren Chester joins Annabel Crabb for locally sourced Gippsland feast on ABC's Kitchen Cabinet series
  Darren Chester will feature on ABC's Kitchen Cabinet with Annabel Crabb, showcasing Gippsland produce and locally sourced food when the episode airs August 25.
• Liberals and Nationals pledge to double prescribed burning and target five percent annual public land fuel reduction
  The Liberals and Nationals pledge to double prescribed burning and work towards treating five per cent of public land annually, alongside cultural burning, improved transparency and targeted fuel reduction to strengthen bushfire preparedness.
• Liberals and Nationals to audit Latrobe Valley coal overlays to unlock land for housing and industrial development
  The Liberals and Nationals will audit Latrobe Valley coal overlays to identify outdated restrictions, potentially unlocking land for housing and industrial development while retaining protections where mine safety and ground stability remain at risk.
• Major GRISS upgrade strengthens Gippsland’s premier indoor sports and events venue for future growth
  The upgraded Gippsland Regional Indoor Sports Stadium was officially opened, delivering modern facilities, supporting local jobs, and strengthening its role as Gippsland's leading venue for community sport and major events.
• Mobile Service Centres bringing government support across South Gippsland communities an August and September
  Australian government Mobile Service Centres will visit 12 South Gippsland communities, offering Medicare, Centrelink, myGov and Veterans’ Affairs assistance, with accessible facilities and Wi-Fi.
• Danny O’Brien urges Premier to delay Gippsland offshore wind transmission tender until after November state election
  Danny O’Brien is urging the Premier to delay awarding VicGrid’s Gippsland offshore wind transmission tender until after November’s state election, citing landholder concerns and unresolved environmental, financial and property impacts.
• Danny O’Brien urges premier to delay Gippsland offshore wind transmission tender until after November state election
  Danny O’Brien urges the Premier to delay VicGrid’s Gippsland offshore wind transmission tender until after November’s election, allowing community input and addressing landholder and environmental concerns.
• Liberal Nationals introduce bill to repeal Labor's firearms laws and abolish national gun buyback scheme
  Federal Member for Maranoa David Littleproud has introduced a Bill, seconded by Andrew Wilcox, to repeal Labor’s firearms laws, restore previous Commonwealth regulations and abolish the stalled National Gun Buyback Scheme.
• Latrobe City Council pushes for jobs, investment, housing and community safety during Victorian Parliament delegation
  Latrobe City Council has urged Victorian leaders to back jobs, housing, investment, community safety, energy transition projects and infrastructure to strengthen long-term regional economic growth.
• New Heart Morass watering infrastructure strengthens Gippsland Lakes wetland health and protects freshwater flows for future generations
  New watering infrastructure at Heart Morass enables controlled freshwater flows, reducing salinity and supporting wetland health, wildlife habitat and long-term resilience across the Gippsland Lakes.
• Darren Chester releases 2026 Age Pension Guide to help older Gippslanders navigate retirement support and services
  Federal Member for Gippsland Darren Chester has released his 2026 Age Pension Guide, providing older Gippslanders, pensioners, carers and families with information about pensions, concessions, aged care and government services.
• Coalition seeks crossbench support to scrap Labor’s forestry carbon credit method
  The Coalition is urging crossbench Senators to reject Labor’s Improved Native Forest Management carbon credit method, warning it overstates emissions savings, threatens forestry jobs and reduces timber supply.
• Youth board opportunity to help shape the future of West Gippsland’s Catchments and natural environment
  West Gippsland CMA is seeking an Associate Board Member aged 18–34 to contribute youth perspectives on natural resource management. Gain governance skills, training and mentorship. Apply with a resume and cover letter by 30 November 2026.
• Moe Town Hall seeks resident organisation to activate historic venue through regular community arts programs until 30 September 2026
  Latrobe City Council has opened expressions of interest for an organisation to establish an ongoing residency at Moe Town Hall, delivering regular arts, cultural and community activities while keeping the venue accessible.
• Martin Cameron seeks government answers over delays threatening Latrobe Magnesium's commercial project and regional investment
  Martin Cameron is pressing the Victorian government over delays affecting Latrobe Magnesium’s commercial project, warning investment and hundreds of Latrobe Valley jobs could be lost.
• Darren Chester praises Schoolworks’ Big Bairnsdale Book Bazaar celebrating Gippsland authors, illustrators and community love of reading
  Federal Member Darren Chester praised Schoolworks Supplies for hosting The Big Bairnsdale Book Bazaar, featuring over 25 Gippsland authors and illustrators, free workshops, and celebrating local creativity, literacy and independent businesses.
• Silcocks Hill Road in Toora reduced to single lane for four to six weeks during landslip repairs
  Silcocks Hill Road in Toora will operate under single-lane conditions for four to six weeks from August 17 while landslip remediation works are completed, with motorists urged to allow extra travel time.
• Latrobe City Libraries offer free live music celebrating local Gippsland talent from October to December 2026
  Latrobe City Libraries will host free, family-friendly live music from local Gippsland musicians across Morwell, Traralgon and Moe from October to December 2026. No bookings are required; everyone is welcome to attend.
• Latrobe Valley commuters will receive longer trains and more seats under a Nationals-Liberals plan to increase regional rail capacity and reduce crowding
  The Nationals and Liberals plan to allocate five additional V’Locity sets to Traralgon and Bairnsdale, delivering 1,100 extra seats and reducing regional rail crowding.
• Hazelwood North CFA to receive long-awaited new station under Nationals and Liberals' Latrobe Valley infrastructure commitment
  The Nationals and Liberals have pledged a new three-bay Hazelwood North CFA station, replacing inadequate facilities and supporting volunteers through increased regional infrastructure funding.
• Latrobe City Council seeks community input on priorities and spending ahead of 2027/28 Budget Development and financial planning process
  Latrobe City Council is seeking community feedback to help shape its 2027/28 Budget, with residents encouraged to share priorities, ideas and concerns through Have Your Say by November 1.
• Baw Baw Shire Council seeks community feedback on proposed planning amendment updating flood maps across several towns by 29 January 2027
  Baw Baw Shire Council is seeking submissions on proposed flood mapping updates affecting 1,438 additional properties, with changes covering Warragul, Yarragon, Trafalgar and surrounding communities. Submissions close January 29, 2027.
• Wellington Shire Council backs West Sale Airport for proposed Gippsland Police Academy training campus
  Wellington Shire Council will advocate for a Gippsland Police Academy at West Sale Airport, citing existing infrastructure, the former TAFE campus, expansion capacity and potential regional jobs, investment and training opportunities.
• Bass Coast Shire Council seeks feedback on new waste charge proposal with various session dates in September and feedback closing on 21 October 2026
  Bass Coast Shire Council is consulting on a proposed waste charge for all rateable properties, aiming to fairly share costs and improve transparency around community waste services.
• Baw Baw Shire Council seeks community feedback on first draft Events Strategy for future events from 27 August to 16 September 2026
  Baw Baw Shire is inviting residents, event organisers and local businesses to comment on its first draft Events Strategy, open on Baw Baw Connect from August 27 to September 16, helping shape future event planning across the Shire.
• Latrobe City Council seeks community feedback on draft 10-year Nature Plan to protect local biodiversity until 31 August 2026
  Latrobe City Council is seeking community feedback on its draft 10-year Nature Plan, outlining priorities to protect biodiversity, restore landscapes and engage residents. Public submissions close on 31 August 2026.
• Latrobe City Council seeks experienced artists to create vibrant community-inspired mural at Churchill Monash way underpass
  Latrobe City Council invites experienced mural artists to transform Churchill’s Monash Way underpass with community-inspired artwork. Expressions of Interest close 6 November 2026, with completion planned for early 2027.
• Dental experts warn Labor plan could worsen lengthy public dental waits for vulnerable Gippslanders across regional Victoria
  Dental experts warn Labor's proposed public dental expansion could worsen Gippsland wait times, with vulnerable residents already facing waits exceeding two years in some areas.
• Bass Coast Shire Council seeks community input to shape future grants program and strengthen local community initiatives until 4 October 2026
  Bass Coast Council is reviewing its Community Grants Program, inviting residents and groups to help shape funding priorities supporting local projects, events, climate action and community initiatives.
• Six Latrobe Valley businesses receive funding to diversify, boost productivity and strengthen supply chains during economic transition
  Six Latrobe Valley businesses will receive funding through the Gippsland Supply Chain Resilience Program to improve productivity, purchase equipment, expand markets and strengthen supply chains amid regional economic transition.
• Bass Coast Shire Council seeks community feedback on draft policy to strengthen engagement and decision-making until 21 October 2026
  Bass Coast Shire Council is seeking feedback on its draft Community Engagement Policy to strengthen participation, clarify engagement expectations and ensure community input informs council decision-making. Submissions close 21 October 2026.
• Bass Coast Shire Council seeks community feedback to shape safer roads through New Road Safety Strategy Plan until 10 September 2026
  Bass Coast Shire Council is inviting residents to help shape its new Road Safety Strategy through community workshops and an online survey, aiming to reduce crashes and improve safety for all road users across the shire.