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Danny O'Brien urges Andrews Labor government to improve performance of Victorian public service departments'

Danny O'Brien, the Nationals Member for Gippsland South, has criticised the Andrews Labor government for the lack of front-facing services in Victorian public service departments.

By news@gippsland - 11th April 2023 - Back to News

The Nationals Member for Gippsland South Danny O'Brien has called on the Andrews Labor government to do better to ensure that Victorian public service departments are meeting the needs of Victorians. Speaking in Parliament recently, Mr O'Brien said that despite Victorian public service numbers having risen around 60 per cent since the Andrews Labor government came to office, it was evident that there is a clear lack of front-facing service available.

One of the poorest-performing agencies is Births, Deaths and Marriages Victoria, with constituents finding it difficult to contact them regarding certificates

Government service inadequacy

Mr O'Brien said, "Based on complaints to my office the frontline service of many government agencies has been terrible, some of it under the cover of COVID, but not getting much better in recent months. Births, Deaths and Marriages Victoria has been one of the worst offenders, with constituents struggling to get hold of BDM for birth and death certificate inquiries. It took one Gippsland family in my electorate eight months to register a baby born outside the hospital system."

"Right now the BDM customer service centre - it seems like an oxymoron in the circumstances - is still closed. In recent months I have had constituents with similar problems contacting anyone at Aboriginal Housing Victoria and the Working With Children Check hotline, and we have seen reductions in office opening hours at Department of Energy, Environment and Climate Action offices," he said.

Mr O'Brien said he was aware that the Working with Children's Call Centre has recently been tasked with NDIS worker screening checks and that this was placing unprecedented demand on the hotline. "There is a real push for everything to be online, but there are many times when you just need to speak to a human being. I call on the government to urgently put the 'service' back into public service."

Pictures from Danny O'Brien MP website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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• South Gippsland Shire Council seeks community feedback on two proposed accessible locations for new toilet facilities in Nyora's RSL Park
  South Gippsland Shire Council invites feedback on two proposed Nyora RSL Park toilet locations, offering improved safety, accessibility, and amenities. Submissions close Sunday, 12 October 2025.
• Shop Local in South Gippsland to strengthen community, support jobs, and keeping our economy thriving together everyday
  Shopping locally in South Gippsland strengthens our economy, supports jobs, services, and community groups. Every dollar spent locally multiplies impact, with increased spending boosting growth by millions annually. Shop Local South Gippsland.
• Baw Baw Shire Council returns 37 cultural artefacts to Lardil people in historic Mornington Island repatriation
  Baw Baw Shire Mayor Danny Goss led a historic journey to Mornington Island, repatriating 37 cultural artefacts to the Lardil People, marking a significant step toward reconciliation and cultural heritage restoration.
• Wellington Shire Council invites open conversations on financial pressures impacting community services, roads, and facilities
  Wellington Shire Council faces rising costs, rate caps, and funding pressures, yet remains committed to delivering essential services and urging government reform to better support regional communities into the future.
• South Gippsland Shire Council extends footpath trading permits amid system update and upcoming fee changes
  South Gippsland Shire Council is updating its Footpath Trading Permit system. Current permits are automatically extended until December, with new fees applying next year. Businesses will receive updated information once finalised.
• South Gippsland Eat, Drink Play Festival celebrates local food, drinks, live music, kids' activities, and outdoor fun and other updates
  Eat Drink Play Gippsland returns this spring at Leongatha Railway Precinct, showcasing regional food, drink, and live music. With daytime tastings, evening entertainment, and kids' activities, it's a family-friendly celebration of Gippsland.
• East Gippsland residents urged to foster dogs as Animal Aid Bairnsdale faces unprecedented influx and resource strain
  Animal Aid Bairnsdale urges East Gippsland residents to foster dogs as rising numbers strain shelter capacity. Support, resources, and costs are provided, ensuring dogs receive safety, love, and a chance at adoption.
• South Gippsland Shire Council invites the community to join the Garage Sale Trail on November and other projects
  Australia's biggest second-hand treasure hunt returns this November across two weekends, offering households the chance to declutter and earn cash, while bargain hunters uncover unique finds and help divert goods from landfill.
• Join South Gippsland Shire '16 Days of Activism' event with the theme 'Walk Against Family Violence' on
  Join Council's Walk Against Family Violence on 26 November in Leongatha. Wear orange, take part in the Respect photo pop-up, and support the 16 Days of Activism campaign.
• Gippslanders sound alarm over digital ID rollout, quiet steps toward a nationwide control system
  Australians voice growing concern over the creeping rollout of Digital ID, warning it's becoming mandatory despite government claims of voluntariness, sparking fears of surveillance, control, and loss of personal freedom.
• East Gippsland Agricultural Sector Advisory Committee welcomes new members to strengthen engagement with farming
  East Gippsland's Agricultural Sector Advisory Committee welcomed new members, enhancing council's connection with farming communities while tackling key priorities like renewable energy, drought resilience, mental health, and pest animal challenges.
• Celebrate South Gippsland Eat Drink Play Festival and other council updates
  Eat Drink Play Gippsland returns to Leongatha's Railway Precinct, celebrating local food, drink, and music with family fun, tastings, live entertainment, and community spirit. Tickets are selling fast - don't miss out!
• West Gippsland Landcare awarded $337,250 to transform landscapes, protect species, and enhance community green spaces statewide
  West Gippsland Landcare volunteers received $337,250 from 2025 Victorian Landcare Grants to restore landscapes, protect endangered species, enhance waterways, plant 30,000 trees, and engage communities in conservation projects.
• Nationals' $100M Safer Communities Plan targets crime crisis with tough laws and prevention programs across Gippsland
  Martin Cameron backed a $100 million Safer Communities Plan, promising tougher laws and prevention programs to tackle Victoria's crime crisis, restore community safety, and support at-risk youth, contrasting Labor's cuts.
• Gippsland to join European Union Program showcasing regional innovation in clean energy, tourism, agriculture and sustainable development
  Gippsland has been selected for a European Union research program, showcasing its leadership in clean energy, tourism, and agriculture while promoting international collaboration, innovation, and investment through the IURC initiative.
• East Gippsland Water invites community feedback through annual customer satisfaction survey this October
  East Gippsland Water is inviting customers to complete its annual satisfaction survey, providing feedback on water quality, service, and community engagement. Responses will guide future improvements and participants can win a $100 bill credit.
• Gippsland showcases energy transition leadership to Australian Energy Infrastructure commissioner
  Gippsland showcased its clean energy transition during Australian Energy Infrastructure Commissioner Tony Mahar's three-day visit, highlighting coal, gas, wind, solar, storage, and community collaboration driving Victoria's evolving energy future.
• Gippsland New Energy Conference showcases Latrobe City as Australia's leading hub for renewable energy innovation
  Latrobe City hosted the 2025 Gippsland New Energy Conference, attracting 1,000 attendees and showcasing the region's renewable energy leadership, delivering major economic benefits and fostering industry, government, and community collaboration.
• Have your say on the 2027 transition to Pre-Prep and help shape early learning in South Gippsland
  South Gippsland Shire Council is seeking feedback from parents and carers to help shape how the Victorian government's 2027 Pre-Prep program is delivered locally to meet community needs.
• East Gippsland Shire invites community feedback on draft Open Space Strategy to protect parks, reserves and waterways
  East Gippsland Shire Council is seeking community feedback on its draft Open Space Strategy, a long-term plan to improve parks, reserves, trails, and waterways, with consultation open until 1 October 2025.
• Join the conversation and help shape South Gippsland and other council projects, programs and initiatives
  Join the conversation this spring! Share your ideas on South Gippsland's future through community consultations, including Pre-Prep, Draft Plans, Governance Rules, and the 2026/27 Budget.
• Darren Chester welcomes Minister Catherine King’s confirmation that the Eastern Beach Road intersection remains a priority
  The federal government has increased funding to $6.6 million for the Lakes Entrance road safety upgrade, but Federal MP Darren Chester says state government delays continue to stall the vital project.
• Tim Bull demands end to brumby shooting as pest and weed control programs face cuts
  Gippsland East MP Tim Bull has urged the state government to scrap its costly brumby shooting program, criticising cuts to pest and weed control services vital for farmers and rural communities.