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Danny O'Brien urges Andrews Labor government to improve performance of Victorian public service departments'

Danny O'Brien, the Nationals Member for Gippsland South, has criticised the Andrews Labor government for the lack of front-facing services in Victorian public service departments.

By news@gippsland - 11th April 2023 - Back to News

The Nationals Member for Gippsland South Danny O'Brien has called on the Andrews Labor government to do better to ensure that Victorian public service departments are meeting the needs of Victorians. Speaking in Parliament recently, Mr O'Brien said that despite Victorian public service numbers having risen around 60 per cent since the Andrews Labor government came to office, it was evident that there is a clear lack of front-facing service available.

One of the poorest-performing agencies is Births, Deaths and Marriages Victoria, with constituents finding it difficult to contact them regarding certificates

Government service inadequacy

Mr O'Brien said, "Based on complaints to my office the frontline service of many government agencies has been terrible, some of it under the cover of COVID, but not getting much better in recent months. Births, Deaths and Marriages Victoria has been one of the worst offenders, with constituents struggling to get hold of BDM for birth and death certificate inquiries. It took one Gippsland family in my electorate eight months to register a baby born outside the hospital system."

"Right now the BDM customer service centre - it seems like an oxymoron in the circumstances - is still closed. In recent months I have had constituents with similar problems contacting anyone at Aboriginal Housing Victoria and the Working With Children Check hotline, and we have seen reductions in office opening hours at Department of Energy, Environment and Climate Action offices," he said.

Mr O'Brien said he was aware that the Working with Children's Call Centre has recently been tasked with NDIS worker screening checks and that this was placing unprecedented demand on the hotline. "There is a real push for everything to be online, but there are many times when you just need to speak to a human being. I call on the government to urgently put the 'service' back into public service."

Pictures from Danny O'Brien MP website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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  South Gippsland Shire Council is inviting residents across Loch, Fish Creek, Toora and Korumburra to help shape and protect their townships' unique heritage character.
• Nationals target Premier Ben Carroll over undelivered Latrobe Valley manufacturing jobs and broken election promises
  The Nationals accused Premier Ben Carroll of failing to deliver 500 promised SEA Electric manufacturing jobs in Morwell, criticising Labor’s Latrobe Valley transition and economic record.
• Regional Development $750,000 investment expands employment and education support for 120 Latrobe Valley young people through 2028
  The Victorian government is investing a further $750,000 in the Ladder Step Up Latrobe Valley Program, supporting 120 young people with employment, education, training and independence opportunities through 2028.
• New Lakes Entrance fire station prioritised ahead of 2026 state election
  Council is urging the Victorian government to fund a new Lakes Entrance CFA station, replacing the 90-year-old facility to improve emergency response, safety, capacity and regional resilience.
• Working together to secure East Gippsland's water future through integrated water management
  East Gippsland CMA and regional partners are collaborating through Integrated Water Management to address climate, flooding, population growth, stormwater, recycled water and wetland protection challenges while planning sustainable projects.
• Willow Grove recreation reserve secures $360,000 lighting upgrade to improve safety and support local sport
  Willow Grove Recreation Reserve will receive a $360,000 lighting upgrade by 2028, improving safety, supporting local sporting clubs, expanding female football opportunities and assisting emergency services during critical events.
• Martin Cameron slams fresh Bank Street traffic light delays as environmental studies push project back again
  The Nationals have criticised the Victorian government after environmental studies and cultural heritage approvals were blamed for fresh delays to long-promised traffic lights at Traralgon Bank Street intersection, despite years of funding.
• Latrobe City Council welcomes enforcement action targeting illegal tobacco and vape trading to improve community safety and support local businesses
  Latrobe City Council has welcomed enforcement action by Tobacco Licensing Victoria and Victoria Police’s Viper Taskforce against illegal tobacco and vape trading, supporting community safety, lawful businesses and safer town centres.
• East Gippsland Mayor Jodie Ashworth thanks community members, reflects on achievements and highlights upcoming projects in final annual mayoral column
  East Gippsland Mayor Jodie Ashworth thanks residents for their contributions, highlights upcoming projects and community celebrations, and encourages feedback on the Bairnsdale 2050 Strategy before concluding her annual mayoral column.
• The Nationals' $5 Better Roads Plan promises pothole repairs and long-term maintenance across neglected Gippsland road network
  The Nationals' $5 billion Better Roads plan would tackle Gippsland's deteriorating roads, repair one million potholes, restore preventative maintenance and establish Better Roads Victoria for improved standards.
• Southern Rural Water manages Gippsland storages during rainfall, balancing flood risks, water supplies and community safety
  Southern Rural Water managed Gippsland water storages during significant weekend rainfall, using controlled releases to create capacity, reduce flood risks and protect community safety and water supplies.
• The Nationals promise apprenticeship training cost cuts, new technical colleges and toll relief to support Gippsland tradies and businesses
  The Nationals propose a $115 million apprenticeship fund, 10 new technical colleges for 5,000 students, and a $50 weekly toll cap to reduce costs, support Gippsland tradies and strengthen regional businesses
• Liberals and Nationals pledge forest restoration, fuel reduction, bushfire preparedness and regional job support across Victoria
  The Liberals and Nationals propose restoring active forest management, doubling planned burns, treating more public land, expanding firebreaks and restoring 5,000 hectares annually to reduce bushfire risks and support regional timber jobs.
• The Nationals pledge $10M boost for Victoria's Neighbourhood Houses, supporting community hubs facing rising demand and cost pressures
  The Nationals have pledged $10 million over four years for Victoria's Neighbourhood Houses, including $4 million for existing services and $6 million to establish and expand hubs in growing regions.
• Gippsland Water offers face-to-face bill support through September pop-ups across Morwell, Sale, Traralgon and Drouin
  Gippsland Water will host September pop-ups across the region, offering customers face-to-face help with bills, payment plans, concessions and government assistance amid cost-of-living pressures, with events in Morwell, Sale, Traralgon and Drouin.
• Wellington Shire Council opposes mandatory fourth glass recycling bin, urging Victoria to allow council flexibility instead
  Wellington Shire Council has again urged the Victorian government to scrap mandatory household glass bins, citing costs, practicality and existing Container Deposit Scheme success while seeking greater flexibility for regional councils.
• Macalister Irrigation District schedules submerged weed treatments for November and December to improve channel capacity and water delivery
  Macalister Irrigation District will treat submerged weeds in irrigation channels during November and December 2026, improving water delivery. Customers must avoid treated water for 72 hours after treatment.
• Gippsland Water increases basin cover cleaning to annual schedule to protect drinking water quality across service area
  Gippsland Water is increasing drinking water basin cover cleaning from every 18–24 months to annually, helping prevent damage, reduce contamination risks and protect water quality.
• Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
  Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band.
• East Gippsland Shire Council calls for election funding to unlock thousands of homes across the shire
  East Gippsland Council is seeking $12 million in Victorian Election funding for infrastructure projects in Paynesville, Lakes Entrance and Lucknow, supporting thousands of new homes.
• Nationals and Liberals propose $115M apprenticeship fund to help small businesses cut training costs, address skills shortages and create local jobs
  The Nationals and Liberals have announced a proposed $115 million apprenticeship fund to cover 50 per cent of eligible training costs, supporting small businesses, and creating more local career opportunities for Gippsland youth.
• The Nationals criticise deteriorating Princes Highway as potholes raise safety concerns in Traralgon East
  The Nationals have criticised the deteriorating Princes Highway at Traralgon East, citing 85 potholes between Traralgon and Rosedale and road damage less than 18 months after duplication.
• Nationals and Liberals pledge $5M Traralgon Tennis Centre upgrade to secure major international events and regional economic benefits
  The Nationals and Liberals have pledged $5 million to upgrade Traralgon Tennis Centre, aiming to secure the Junior International and attract major events benefiting the Latrobe Valley economy.
• Nationals and Liberals pledge PSOs at Morwell and Moe Stations, mobile CCTV trailers and 24-Hour Moe Police Station reopening
  The Nationals and Liberals have pledged PSOs at Morwell and Moe stations, mobile CCTV across the Latrobe Valley, and restoring Moe Police Station to 24-hour operations under their community safety plan.
• Gippsland Water People’s Panel passes halfway mark, preparing recommendations to shape organisation’s 2028-33 price submission and priorities
  Gippsland Water’s 50-member People’s Panel has completed three sessions exploring service priorities and customer needs, preparing recommendations to inform the organisation’s 2028-33 Price Submission.
• The Nationals unveil Tradie Support Plan for Eastern Victoria, targeting skills shortages, apprenticeship costs and toll expenses
  The Nationals have announced a tradie support plan featuring apprentice training subsidies, 10 technical colleges for 5,000 students, and a $50 weekly toll cap, aiming to address skills shortages and support eastern Victoria businesses.
• Darren Chester congratulates Gippsland Agricultural Group on successful Gippsland Red Meat Conference in Sale
  Darren Chester has praised the successful Gippsland Red Meat Conference in Sale, highlighting industry collaboration, innovation, productivity and the need to reduce red tape for farming families.
• East Gippsland Landcare Groups secure funding for environmental projects and community conservation across the region
  East Gippsland Landcare groups received 22 project and 11 support grants under the 2026 Victorian program, funding habitat restoration, weed management, biodiversity, education and volunteer activities.
• Five additional VLocity train sets to boost Gippsland Line capacity and ease crowding as the Nationals commitment
  The Nationals will add five VLocity train sets to Gippsland services, providing 1,110 extra seats and enabling longer trains during peak periods to ease overcrowding on Traralgon and Bairnsdale services.
• East Gippsland's new disability network brings diverse community voices together to help shape council decisions and services
  East Gippsland’s new Disability Network has attracted 33 expressions of interest, bringing together people with disability, carers, families and sector representatives to help shape Council decisions and improve accessibility.
• East Gippsland planning roadshow brings expert advice to Mallacoota residents, improving access to local services
  East Gippsland Shire Council's Planning Roadshow will visit Mallacoota on August 17, offering residents face-to-face planning advice, permit guidance and access to the new AI-powered myLot planning tool.
• Gippsland Water backs biochar research to transform biosolids into sustainable soil health and waste management solutions
  Gippsland Water is supporting national research into converting wastewater biosolids into biochar, aiming to improve soil health, advance sustainable waste management, and assess contaminant destruction, including PFAS, through innovative recycling.
• Liberals and Nationals to audit Latrobe Valley coal overlays to unlock land for housing and industrial development
  The Liberals and Nationals will audit Latrobe Valley coal overlays to identify outdated restrictions, potentially unlocking land for housing and industrial development while retaining protections where mine safety and ground stability remain at risk.
• Matt Canavan slams Farrell's EU trade deal as farmers face unfair competition and restricted market access
  Matt Canavan criticised Labor's EU free trade deal, accusing it of disadvantageous to Australian farmers through quotas, tariffs, subsidies and inadequate market access, while urging renegotiation.
• East Gippsland Council seeks community feedback on general local law review before 2027 expiry, submit by 2 October 2026
  East Gippsland Shire Council is seeking community feedback on its General Local Law review, covering public spaces, safety, amenity and local activities, with consultation open until Friday, October 2.
• Free green waste disposal at South Gippsland transfer stations and other council updates
  South Gippsland Shire Council’s latest updates cover free green waste disposal, road maintenance, summer fire preparation, community events, bird flu advice, swimming pool feedback, energy planning and local opportunities.
• Gippsland community groups share $60,000 in Federal Volunteer Grants to strengthen local organisations and support volunteers
  Twenty-four Gippsland not-for-profit organisations will share more than $60,000 in federal grants to improve volunteering, reduce barriers to participation and strengthen local communities.
• East Gippsland Jobs Expo connects job seekers with employers, training providers and career opportunities across the region on 8 October 2026
  East Gippsland Jobs Expo on October 8 will connect job seekers with employers, training providers and employment services, showcasing local career pathways and workforce opportunities across the region.
• Foster CFA volunteers await new station funding despite site and lease arrangements already being in place
  Foster CFA volunteers continue waiting for a new station, with a site and long-term lease secured. Danny O’Brien is calling for government funding to begin construction.
• East Gippsland and Wellington farmers' 'Looking Ahead Farmer Survey' extended until 9 October 2026
  Farmers across East Gippsland and Wellington have until October 9 to complete the Looking Ahead Farmer Survey 2026, helping shape agricultural priorities, advocacy and future government support across the region.