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Seeking Customer Feedback On East Gippsland Water Services A random sample of East Gippsland Water customers will be contacted shortly for their honest feedback on the Corporation’s delivery of services. By East Gippsland Water - 1st July 2011 - Back to News This annual customer satisfaction survey – being conducted by Bartley Consulting over approximately three weeks commencing 5 July – is an important way for East Gippsland Water to gauge how well it is performing. It will help demonstrate where the Corporation is operating to a high standard, as well as pinpointing any areas requiring action and improvement.
A total of 600 customers will each be questioned for approximately ten minutes over the phone. They will be asked to rate their level of satisfaction with the Corporation and areas covered will include: water supply; water quality; wastewater services; pricing and billing; East Gippsland Water’s impact on the environment; response to customer service issues; water conservation and community education; and access to East Gippsland Water information.
Said Managing Director for East Gippsland Water, Les Mathieson: "We take the results of this annual survey very seriously and would encourage customers contacted to be as honest and forthright as possible about their experience with the Corporation over the past 12 months. Only that way can we accurately assess how well we are delivering services and responding to customer needs. This will also help us to address any areas identified as requiring attention.
"At the end of the day we are in the business of enhancing our services wherever possible. We are once again using an independent survey provider, Bartley Consulting, to ensure that this exercise is conducted objectively and produces accurate results.
"All information collected during the phone interviews will be treated in the strictest confidence. Both East Gippsland Water and Bartley abide by National Privacy Principles and information provided to us by Bartley will only be used to improve services, with names and individual details of participants remaining confidential."
Customers who would like more information about this year’s survey should contact Carol Ross at East Gippsland Water on 1300 720 700.
Ends
Ronan Carroll
Communications Manager
East Gippsland Water
P 03 5150 4434
M 0428 539 303
F 03 5150 4477
E rcarroll@egwater.vic.gov.au
W www.egwater.vic.gov.au
Source: http://gippsland.com/ Published by: news@gippsland.com
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