Latest News

• Add My News • Search Old News

Bass Coast Local News:
Lines of Communication are Open – and Accessible

Customer Service and Visitor Information Centres awarded with Scope’s Communication Access Symbol.

By Portal Admin - 3rd November 2019 - Back to News

Bass Coast Shire Council’s Customer Service and Visitor Information Centres in Cowes, Inverloch, Grantville, Newhaven and Wonthaggi have been awarded with Scope’s Communication Access Symbol.

The Communication Access Symbol identifies places where people are respectful and responsive to individuals with communication difficulties and where strategies and resources are used to support successful communication.

As one of Australia’s largest disability service providers, Scope’s Communication Access program aims to create a world where people who have communication difficulties are able to communicate successfully with everyone, everywhere.

The accreditation process involves the provision of specialised communication access training for staff, the development of appropriate communication tools for use in each Centre, assessment and finally, accreditation.

Being awarded Scope’s Communication Access Symbol recognises that Council provides:

• Staff with positive and welcoming attitudes towards all customers;
• time for people with communication difficulties to get their message across;
• important written information in a range of different formats;
• communication boards tailored to our community’s needs on request;
• a communication friendly phone service; and
• staff who are confident in using the National Relay Service, for people with communication difficulties.

Source: www.gippsland.com

Published by: support@gippsland.com

If you are the author of this story you can edit it by clicking here

• Doors Open at Australia’s First Maltese Museum
  Maltese Community Centre in Morwell now transformed into Australia’s first Maltese Museum.
• Grants Now Open for Education Week Activities
  Grants to host science, technology, engineering and mathematics (STEM) themed activities, now open for applications.
• Lack of Access to Cleaning Products, Hand Sanitiser putting Victorians with a Disability at Risk
  People with disability are in the high risk category of complications from coronavirus.