Gippsland Portal

Latest News

Latrobe Local News:
Community satisfaction survey now underway

Survey phone calls to be conducted to assess the council's performance,to identify areas in need of improvements and more effective service.

By Portal Admin - 10th February 2021 - Back to News

Latrobe City residents are being invited to give their feedback about Latrobe City Councils services via a telephone survey that starts on 11 February. Households in Latrobe City may receive a call from an independent market research agency, National Field Services, which is conducting the annual community satisfaction survey on behalf of Council. Survey phone calls will be conducted over three weeks. The survey is coordinated by the Department of Environment, Land, Water and Planning (DELWP) on behalf of Victorian councils.

Performance assessment of the Latrobe City Council

The survey has been designed to assess the performance of Latrobe City Council across a range of measures to identify areas for improvement or to provide more effective service delivery to residents. Latrobe City Council Mayor, Cr Sharon Gibson said the survey provided residents with the chance to highlight what Council does well and what improvements can be made.

"Council exists to provide many services to our community and as the community are our customers, they are best placed to determine what works well and what needs addressing. Thats why its vital our residents let us know how we can make life better for them, their families and friends, and their communities. Council will review the feedback received and respond by continuing what works well and by implementing change where needed to enhance how our services are delivered," Cr Gibson said.

Personal details and feedback will remain confidential

Residents are assured their details and individual responses will remain confidential. Only the overall results are shared with Council. If you have any questions, please phone Councils Customer Service Team on 1300 367 700.

The results of the Latrobe City survey will be released later in the year.


Source: www.gippsland.com

Published by: support@gippsland.com



If you are the author of this story you can edit it by clicking here


Related Articles

 

 

 

 

 

Baw Baw Bass Coast Cardinia East Gippsland Latrobe City South Gippsland Wellington
© 2001-2021 gippsland.com Print this page | Subscribe to Newsletter | Feedback / Inquiries | Login
Care has been taken in compiling the component parts of this website. However, Gippsland.com does not warrant or represent that the website is free from errors or omissions, that the qualifications claimed by an advertiser are valid or that the published details of any advertiser are as stated on the website. Please review the full statement of our Terms and Conditions of Service and disclaimer.