Call 1300 367 700 If You Have Trouble Contacting CouncilCouncil offices direct line telephone numbers have changed in the past week By Latrobe Shire - 21st February 2003 - Back to News Citizens who normally contact a Council officer on their direct phone line are asked to note that most direct line telephone numbers have changed in the past week, and are urged to use Council’s main telephone number, 1300 367 700. The changes are necessitated with the introduction of a new telephone system.
Latrobe City’s Chief Executive Officer, Richard Hancock, said that Council is currently replacing its old phone system with one that will provide citizens with better access to Council services. "The new phones will make it easier to leave messages for Council staff and will reduce the time that callers spend on hold," Mr Hancock explained.
"Time will also be saved with the introduction of voice mail to all phones used by Council employees. Previously, voice mail was available only on some of the telephones in Council offices and therefore Call Centre operators spent a lot of time taking messages. However, as the new phones are all equipped with voice mail, callers can leave their own messages for Council staff. In many cases this will reduce the time that citizens contacting Latrobe City Council spend on hold," Mr Hancock said.
Citizen Services Manager, Peggy Stevenson said that although the new phone system will benefit the Call Centre it will also have many advantages for Council staff and those calling them.
"Council had outgrown the old system and the Call Centre couldn’t operate as efficiently and effectively as it should," Mrs Stevenson said. "The new phones have helped to solve this problem and they are extremely cost effective as well. Once everyone receives their phones all departments will be able to be contacted on an internal system, cutting the costs of the external calls currently made within Council," Mrs Stevenson explained.
Moe and Traralgon Offices and the Moe-Newborough Sports Centre are already using the new phones and all other Council divisions will receive theirs shortly.
Source: www.gippsland.com Published by: news@gippsland.com
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