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Baw Baw Shire Community Satisfaction Survey 2024 shows performance decline but progress in customer service, waste and roads

Baw Baw Shire Council's 2024 community satisfaction survey reveals a slight decrease in overall performance to 51. However, improvements were noted in waste and customer service, with significant progress in road maintenance.

By news@gippsland - 5th September 2024 - Back to News

Baw Baw Shire Council's 2024 community satisfaction survey results have been made public providing insight into perceptions of service delivery and performance against averages across the Local Government sector. Each year, council participates in a community satisfaction survey, conducted by JWS Research on behalf of Local Government Victoria. Approximately 400 Baw Baw Shire residents were randomly selected to be interviewed via phone on four separate occasions from June 2023 to March 2024.

Overall council direction decreased to 39, three points lower than 2023. Waste improved to 70, customer service to 65, while sealed local roads received the lowest score

Council performance update

This year, council scored 51 on overall performance, which represents a two-point decrease but is consistent with the decreases observed of State and Large Rural groups. Ratings of most individual service areas for Baw Baw are in line with or significantly higher than average ratings for many rural shires. Overall council direction was 3 points lower than 2023 with a score of 39 compared to the state-wide score of 45.

Two significant increases were recorded this year with waste receiving a score of 70, which is two points higher than last year's result and three points higher than the state-wide score of 67, and customer service which received a score of 65. This figure is two points higher than in 2023. Council's lowest score was received in the sealed local roads category, though this downward trend was reflected in most other non-metro areas of the state.

Baw Baw Shire Council has made significant progress in improving road maintenance with council's spending on road maintenance and capital works equating to approximately one in every five dollars spent, allocated to this critical infrastructure.

Survey results

The increase in average rainfall seen across Victoria again this year has been a contributing factor to the overall condition of sealed roads across the state, and Baw Baw has not been immune to the associated challenges. Large Rural group averages along with the state average have also shown declines. Baw Baw Shire Mayor Cr Annmarie McCabe thanked the local residents who took part in the survey and provided their feedback.

"We are always looking at opportunities for improvement here at Baw Baw Shire. When residents were asked what the one best thing about Baw Baw Shire Council is, the top three responses included customer service, our parks and gardens and our recreational and sporting facilities. When residents were asked what Baw Baw Shire Council most needed to do to improve its performance, the top three responses included sealed road maintenance, financial management and community consultation. "

"There is work to be done in local government and council is committed to working in partnership with our community to ensure Baw Baw Shire remains a great place to live and work," Cr McCabe said. To view the full 2024 Satisfaction Survey results, visit Community Satisfaction Survey website.

Pictures from Baw Baw Shire Council website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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  Ted Summerton Reserve in Moe is undergoing major upgrades, including improved sporting facilities, accessibility, lighting and training infrastructure, boosting community participation, regional events and tourism across Latrobe City.
• East Gippsland planning roadshow brings expert advice to Mallacoota residents, improving access to local services
  East Gippsland Shire Council's Planning Roadshow will visit Mallacoota on August 17, offering residents face-to-face planning advice, permit guidance and access to the new AI-powered myLot planning tool.
• Gippsland Water urges customers to prepare alternative water supplies ahead of bushfire season and fire danger period
  Gippsland Water urges customers to prepare alternative water supplies during the Fire Danger Period, recommending three litres of drinking water per person daily and monitoring service updates during emergencies.
• East Gippsland and Wellington farmers' 'Looking Ahead Farmer Survey' extended until 9 October 2026
  Farmers across East Gippsland and Wellington have until October 9 to complete the Looking Ahead Farmer Survey 2026, helping shape agricultural priorities, advocacy and future government support across the region.
• Mobile Service Centres bringing government support across South Gippsland communities an August and September
  Australian government Mobile Service Centres will visit 12 South Gippsland communities, offering Medicare, Centrelink, myGov and Veterans’ Affairs assistance, with accessible facilities and Wi-Fi.
• Latrobe City extends Phoenix partnership, securing NBL matches and delivering sporting, community and economic benefits
  Latrobe City Council has extended its partnership with South East Melbourne Phoenix, securing two NBL matches across the next two seasons, delivering elite sport, community engagement and economic benefits.
• South Gippsland residents invited to shape future heritage precincts across four townships through community consultation
  South Gippsland Shire Council is inviting residents across Loch, Fish Creek, Toora and Korumburra to help shape and protect their townships' unique heritage character.
• East Gippsland Council begins targeted roadside slashing program to reduce fire risks ahead of approaching fire season
  East Gippsland Shire Council has begun targeted roadside slashing ahead of fire season, prioritising vegetation growth, local conditions and emerging fire risks, with progress updates available online.
• Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
  Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band.
• Free green waste disposal helps East Gippsland residents prepare properties for upcoming bushfire season from 1 to 30 November 2026
  East Gippsland residents can dispose of eligible green waste free throughout November to reduce bushfire risks. Council also encourages safe gas bottle disposal and separating green waste from general rubbish to save fees.
• West Gippsland Landcare celebrates 40 Years of environmental action and community connection
  More than 150 Landcare supporters celebrated 40 years of West Gippsland Landcare, reflecting on achievements, community connections and future opportunities for resilient landscapes and sustainable farming.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Better Place Australia opens new Traralgon office to expand family support services across Gippsland amid rising community needs
  Better Place Australia has opened a new Traralgon office to expand family support services across Gippsland, addressing challenges including family separation, violence, financial stress and child vulnerability.
• New Bairnsdale footpath to improve access between Princes Highway and key health and community facilities
  A new 280-metre concrete footpath will link Bairnsdale’s Princes Highway with key health and community facilities, improving safety and accessibility for pedestrians, with construction beginning September 21 and lasting six weeks.
• Heyfield childcare faces closure after losing federal funding, putting local families, educators and essential community services at risk
  Heyfield's only childcare service faces closure after losing $270,000 in federal funding, prompting Darren Chester to seek urgent assistance while a Senate inquiry examines rural and regional child care access.
• Bass Coast businesses celebrated at 2026 Business Awards, recognising excellence and community contribution
  The 2026 Bass Coast Business Awards celebrated local business excellence, with Phillip Island Tenpin Bowling & Entertainment Centre named Business of the Year after winning four awards.
• Latrobe City urges state election candidates to back economic transformation, infrastructure investment, job creation and community safety priorities
  Latrobe City Council is urging Victorian election candidates to commit funding for economic development, infrastructure, job creation and community safety ahead of Yallourn Power Station 2028 closure.
• Marlo's Healeys road timber bridge to be replaced with stronger steel structure built for 100 years
  East Gippsland Shire Council will replace Marlo’s ageing Healeys Road timber bridge with a $642,780 steel structure, improving safety, access, load capacity and long-term reliability for local users.
• East Gippsland Council introduces free Payble online service offering ratepayers flexible, convenient and automatic payment options for rates
  East Gippsland Council has introduced Payble, a free, secure online service allowing ratepayers to automate payments, choose flexible schedules, check balances and manage rates conveniently.
• East Gippsland Landcare Groups recognised at Victorian Awards celebrating 40 Years of environmental stewardship and community conservation efforts
  East Gippsland Landcare groups Moogji Aboriginal Council and FEVL received the First Nations Landcare Collaboration Award, while Romawi Landcare was highly commended for innovation and its ongoing conservation efforts.
• The Nationals' $5 Better Roads Plan promises pothole repairs and long-term maintenance across neglected Gippsland road network
  The Nationals' $5 billion Better Roads plan would tackle Gippsland's deteriorating roads, repair one million potholes, restore preventative maintenance and establish Better Roads Victoria for improved standards.
• Gippsland commuters stranded after V/Line services end early, prompting calls for reliable regional rail services
  Melina Bath criticised Gippsland rail disruptions after AFL fans were stranded following an early service cutoff, calling for reliable regional transport and promising 1,110 additional seats on Traralgon and Bairnsdale services.
• Maryvale Recreation Reserve redevelopment delivers upgraded sporting facilities, accessibility and community infrastructure
  Maryvale Recreation Reserve has undergone a $1.39 million redevelopment, delivering accessible cricket facilities, upgraded amenities, improved drainage, resurfacing and safety improvements through state government and Latrobe City Council funding.
• West Gippsland CMA celebrates rural women’s contributions to agriculture, healthy catchments and sustainable farming futures
  West Gippsland CMA celebrates rural women’s contributions through a podcast featuring dairy farmer Jess Knight, highlighting farm life, community connections, irrigation knowledge and sustainable agricultural practices shaping the region’s future.
• Australia Day Awards nominations closing soon and other council projects and program updates
  South Gippsland Shire Council shares updates on community awards, infrastructure, citizenship, seniors’ programs, events, grants, jobs, emergency preparedness, and public consultations about local swimming pools and essential community services.
• Darren Chester praises Schoolworks’ Big Bairnsdale Book Bazaar celebrating Gippsland authors, illustrators and community love of reading
  Federal Member Darren Chester praised Schoolworks Supplies for hosting The Big Bairnsdale Book Bazaar, featuring over 25 Gippsland authors and illustrators, free workshops, and celebrating local creativity, literacy and independent businesses.
• Stallholder applications open for 2026 Latrobe City Children's Expo connecting families and community services
  Stallholder applications have opened for the 2026 Latrobe City Children's Expo, offering organisations and entertainers the chance to connect with thousands of local families during National Children's Week celebrations.
• Cr John White recognised for 10 Years of dedicated service representing East Gippsland communities on council
  East Gippsland Councillor John White has been recognised for 10 years of service, including two terms as Mayor, advocating for local priorities and representing communities across government levels.
• East Gippsland Council develops financial sustainability strategy to manage costs and protect essential services over the next decade
  East Gippsland Shire Council is developing a financial strategy to address rising costs, improve efficiency, prioritise infrastructure spending and maintain essential services while strengthening long-term financial sustainability.
• Melina Bath honours Colin "Stocky" Stockdale for 63 years of outstanding CFA service to South Gippsland community
  Melina Bath congratulated Colin "Stocky" Stockdale on receiving the CFA's highest honour, recognising his 63 years of leadership, mentorship and dedicated service protecting South Gippsland communities.
• Latrobe City Councillors recognised for years of dedicated service and commitment to local communities and regional leadership
  Latrobe City Mayor Sharon Gibson received the Mayor Emeritus Award, while councillors Dale Harriman and Darren Howe marked 15 and 10 years of service. Council also secured adoption of five regional policy motions.
• Katie Noonan brings intimate 'Alone But All One' tour to Cowes for regional Australian audiences on 10 October 2026
  Katie Noonan brings her intimate Alone But All One tour to Cowes’ Berninneit October 10, with interview opportunities September 23 and ticket giveaways available for audiences through Gippsland.com.
• State Coal Mine Rescue Station Arts Centre in Wonthaggi receives major flooring upgrade, enhancing accessibility, creativity and community connection
  Living Local Regional Fund support has upgraded Bass Coast’s historic State Coal Mine Rescue Station Arts Centre, improving safety and accessibility while strengthening community programs, creativity, wellbeing, fitness and social connection.
• Become a Great Southern rail trail passport collection point with other updates from the South Gippsland Shire Council
  South Gippsland Council seeks Rail Trail Passport collection points, announces a youth bravery award, Toora roadworks, grants, community events, transport updates, tenders, services and opportunities.
• Gippsland secures $288M country roads and bridges commitment under national government
  The Nationals will restore the Country Roads and Bridges Program, providing Victoria's 48 regional councils $1.5 million annually for four years to repair roads, bridges and local infrastructure.
• Marlo named sole East Gippsland finalist in Victorian Top Tiny Tourism Town Awards, celebrating community spirit
  Marlo was East Gippsland’s sole finalist in the Victorian Top Tiny Tourism Town Awards, recognised for its authentic visitor experiences and strong community-driven tourism campaign.
• Labor invests $120,000 to modernise Traralgon Library with new study pods and improved community spaces
  Harriet Shing joined Latrobe City Mayor Cr Gibson and councillors to announce a $120,000 library upgrade, jointly funded by government and council
• Southern Rural Water manages Gippsland storages during rainfall, balancing flood risks, water supplies and community safety
  Southern Rural Water managed Gippsland water storages during significant weekend rainfall, using controlled releases to create capacity, reduce flood risks and protect community safety and water supplies.
• Melina Bath seeks Labor explanation on Gippsland children face specialist dental service cuts, longer waits and costly travel for treatment
  Melina Bath says Gippsland children face longer waits after regional pediatric dental services were cut, forcing families to travel to Melbourne for specialist treatment.
• Bairnsdale Library unveils upgraded outdoor spaces with new shade structures, refreshed courtyard and improved facilities for community activities
  Bairnsdale Library has unveiled upgraded outdoor spaces featuring two louvred shade structures, refreshed courtyard landscaping and vegetable beds, supported by $79,104 in Living Libraries Infrastructure Program funding.
• Darren Chester calls for greater funding certainty to protect Heyfield’s only childcare service after missing out on commonwealth support
  Federal Member Darren Chester is urging greater funding certainty for regional childcare services after Heyfield’s only provider, Kids House, missed out on Commonwealth funding, threatening its future and affecting more than 30 families.
• East Gippsland Council completes initial flood recovery assessments, providing support and referrals to affected residents and businesses
  East Gippsland Shire Council has supported flood-affected residents and businesses through assessments, referrals and waste assistance following October’s severe rainfall, coordinating with emergency services, volunteers and agencies.
• Morwell Historical Society opens exhibition celebrating Northway Family’s pioneering legacy and Hazelwood’s early history for community visitors
  Federal and state MPs opened Morwell Historical Society’s Pioneering Northway Family Exhibition, showcasing three generations of Hazelwood pioneers through photographs, documents and maps until November 29.
• Regional hospitals face staffing and funding pressures as new nurse-to-patient ratios take effect across Gippsland health services
  East Gippsland Shire Council is installing two louvered roofs at Bairnsdale Library, improving shade, weather protection and outdoor activities, with works expected to take two weeks.
• Martin Cameron backs Regional road funding to fix dangerous, neglected Latrobe Valley roads and bridges
  A proposed $288 million Country Roads and Bridges program would give Latrobe City $1.5 million annually for four years to repair and upgrade local roads and bridges.
• Silcocks Hill Road in Toora reduced to single lane for four to six weeks during landslip repairs
  Silcocks Hill Road in Toora will operate under single-lane conditions for four to six weeks from August 17 while landslip remediation works are completed, with motorists urged to allow extra travel time.
• Supercars Championship returns to Phillip Island in 2027 following Victorian government multi-year contract announcement
  Bass Coast Shire Council has welcomed the Supercars Championship return to Phillip Island in 2027 under a Victorian Government multi-year contract, supporting regional tourism and economic transition following MotoGP and World Superbikes departures.
• East Gippsland Council calls for ESVF levy reform ahead of November Victorian state election
  East Gippsland Shire Council is urging Victorian election candidates to reform the ESVF levy, citing disproportionate regional costs and seeking fairer, transparent emergency services funding.
• Sale residents urged to safely dispose of hazardous household chemicals at free Detox Your Home event on 10 October 2026
  Wellington Shire residents can safely dispose of unwanted hazardous household chemicals at a free Detox Your Home event in Sale, helping protect waterways, people, animals and the environment.
• East Gippsland Council welcomes Coalition’s $120M pledge for new Bairnsdale Hospital emergency department and expanded patient capacity
  East Gippsland Shire Council has welcomed the Coalition’s $120 million pledge for Bairnsdale Hospital’s new emergency department, which will expand treatment spaces, ambulance bays and hospital beds to meet growing healthcare demand.
• Coastal erosion forces indefinite closure of Kilcunda Rail Trail section for safety from 26 August 2026
  Bass Coast Shire Council will close a Kilcunda Rail Trail section indefinitely from August 26 after severe erosion washed away two metres of dune, threatening trail safety.
• East Gippsland targets Canberra visitors in new Spring Tourism Campaign, destination marketing and supporting local businesses
  East Gippsland Shire Council has launched a Canberra-focused spring tourism campaign, testing evidence-led marketing strategies while attracting shoulder-season visitors and supporting local businesses through targeted promotion.
• East Gippsland simplifies footpath permit fees, reducing costs for businesses while supporting safe, vibrant, accessible town centres
  East Gippsland Shire Council has introduced a simplified, tiered Goods on Footpath permit fee structure, reducing costs for many businesses while supporting vibrant town centres and maintaining safe, accessible public spaces.
• Have your say on the Planning Scheme Amendment C161egip - Lakes Entrance Northern Growth Area (Revised) to unlock growth until 21 September 2026
  East Gippsland Shire Council is simplifying planning controls in Lakes Entrance Northern Growth Area, aiming to unlock housing growth, reduce red tape and support development over the next 30-plus years.
• East Gippsland Council connects local contractors with upcoming projects, opportunities and business support initiatives on 21 August 2026
  Around 80 local contractors attended East Gippsland Shire Council’s annual breakfast, gaining insights into upcoming projects, procurement opportunities, tendering processes and business support initiatives for local enterprises.
• Gippsland Water backs biochar research to transform biosolids into sustainable soil health and waste management solutions
  Gippsland Water is supporting national research into converting wastewater biosolids into biochar, aiming to improve soil health, advance sustainable waste management, and assess contaminant destruction, including PFAS, through innovative recycling.
• Yarram Pool installs new accessibility pod to improve safety, comfort and inclusion for residents with mobility challenges
  Yarram Pool has installed a new accessibility pod following community feedback, providing safer, more comfortable water access for residents with mobility challenges ahead of the summer swimming season.
• Latrobe Housing Summit explores collaborative solutions to meet growing regional housing demand and support future economic development
  Latrobe City Council’s Housing Summit brought together government, industry and community leaders to address rising housing demand, improve affordability and develop solutions supporting regional growth, investment and population increases.