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Latrobe City Council ranks among Victoria's Top Five for Community Satisfaction in 2026 Snap Send Solve index

Latrobe City Council has ranked fifth in Victoria for community satisfaction, scoring 64.6 in the 2026 Snap Send Solve Index, exceeding both national and Victorian averages.

By news@gippsland - 3rd September 2026 - Back to News

Latrobe City Council has been recognised as one of Victoria's highest-performing councils in the 2026 Snap Send Solve Community Satisfaction Index, recording a score of 64.6. Snap Send Solve is a free mobile app that enables residents to quickly report non-urgent local issues, such as dumped rubbish, potholes, fallen trees and damaged infrastructure, directly to the responsible authority.

Latrobe City Council ranks among Victoria’s top-performing councils, scoring 64.6 in the 2026 Snap Send Solve Community Satisfaction Index

Strong satisfaction results

The result places Council five points above the national average of 59.6 and 5.3 points above the Victorian average of 59.3, highlighting strong community satisfaction with Council services and responsiveness to community needs.

Latrobe City Council Mayor, Councillor Sharon Gibson, said the result reflected Council's ongoing commitment to listening and responding to Snap, Send, Solve requests. "We are incredibly proud to be ranked fifth in Victoria for community satisfaction and to have improved our score in a year when community satisfaction levels declined across both Victoria and Australia."

"These results show that when residents take the time to report issues through Snap Send Solve, they are generally pleased with how Council responds and resolves those concerns," Cr Gibson said.

Strong service performance

The Community Satisfaction Index is one of Australia's largest measures of council performance, combining community survey results with customer ratings submitted through the Snap Send Solve app. More than 251,000 ratings and 17,000 survey responses contributed to the 2026 Index.

Cr Gibson said several service areas stood out as particularly strong performers. "Our highest-rated categories included fallen trees, dumped rubbish, park requests and gutter and stormwater issues. It's great to see residents recognising the work our teams do to maintain roadsides, public spaces and neighbourhoods across Latrobe City."

"Snap Send Solve provides a direct connection between Council and our community, allowing residents to quickly report issues and helping our teams prioritise work in the areas that matter most. The feedback we receive through Snap Send Solve is valuable because it helps us understand what we're doing well and where we can improve," she said.

Councillor contact matters

Cr Gibson added, "Being recognised as one of Victoria's top-performing councils is something we can all be proud of; however, importantly, our focus remains firmly on continually improving services and delivering value for our community. While we do encourage residents to use Snap Send Solve and call our team at Council to raise requests, residents can still contact a Latrobe City Councillor via phone or email."

"Councillors play an important role in representing the interests of the community in decision-making and setting the direction of Council, and hearing from the community directly is key to understanding their concerns. Our contact details can be found on Council's website," she said.

The Snap Send Solve app is a convenient way to report non-urgent local issues. Snap Send Solve can be downloaded from the Apple App Store or Google Play. For any urgent matters, including lost animals, aggressive animals or animal welfare concerns, residents should contact Council directly by phoning 1300 367 700.

Pictures from Latrobe City Council Facebook page.

Source: www.gippsland.com

Published by: news@gippsland.com

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  Nationals MP Martin Cameron blamed the Victorian Labor government after Opal announced 84 job cuts at Maryvale, arguing forestry policy and timber supply failures caused ongoing workforce losses.
• Melina Bath calls on Labor to protect locally raised foreshore funds and community priorities across Eastern Victoria
  Nationals MP Melina Bath has urged Labor to guarantee $500,000 raised by San Remo residents remains dedicated to local foreshore projects following committee merger concerns.
• East Gippsland Landcare Groups secure funding for environmental projects and community conservation across the region
  East Gippsland Landcare groups received 22 project and 11 support grants under the 2026 Victorian program, funding habitat restoration, weed management, biodiversity, education and volunteer activities.
• Melina Bath condemned Labor over soaring vehicle thefts, with Victoria recording nearly twice New South Wales' victims
  Melina Bath has condemned Labor over soaring vehicle thefts, citing Victoria's high theft rate and major increases across eastern Victoria, while calling for more police, stronger bail laws and tougher sentencing.
• East Gippsland Seniors Festival returns this October, inviting community events across the shire
  East Gippsland’s Seniors Festival returns in October, inviting community groups to submit events celebrating older residents under this year’s ‘Connect, Create and Celebrate’ theme.
• Baw Baw Shire expands environmental rebate to encourage reusable products, cut waste and boost community sustainability
  Baw Baw Shire Council has expanded its environmental rebate into three categories, helping residents buy reusable products, reduce landfill waste, improve recycling, and support more sustainable households through partial purchase rebates.
• Tarwin River partnership launches six projects for catchment restoration and community stewardship across West Gippsland
  West Gippsland CMA has launched Together for the Tarwin, funding six projects over 18 months to restore wetlands, waterways and habitats while strengthening community stewardship across the Tarwin catchment.
• Phillip Island prepares for final MotoGP weekend celebrating three decades of racing, community spirit, entertainment and history
  Phillip Island will host its final MotoGP from October 23-25, celebrating three decades of racing while showcasing community festivities, entertainment and the island’s motorsport legacy.
• South Gippsland residents invited to shape future heritage precincts across four townships through community consultation
  South Gippsland Shire Council is inviting residents across Loch, Fish Creek, Toora and Korumburra to help shape and protect their townships' unique heritage character.
• South Gippsland offers more than 40 free and low-cost activities during Victorian Seniors Festival month this October
  South Gippsland will celebrate Victorian Seniors Festival month in October with more than 40 free and low-cost activities, including movement, sport, socialising, learning, arts, culture and creative events for seniors.
• Become a Great Southern rail trail passport collection point with other updates from the South Gippsland Shire Council
  South Gippsland Council seeks Rail Trail Passport collection points, announces a youth bravery award, Toora roadworks, grants, community events, transport updates, tenders, services and opportunities.
• Melina Bath accused Labor of ignoring bird flu advice and delaying vaccinations for Victoria's vulnerable little penguin colonies
  The Victorian government is accused of ignoring expert advice to proactively vaccinate little penguins against H5N1, delaying action until after infection was detected, potentially leaving colonies vulnerable.
• Cowes Freedom of Entry Parade marks 125 years of Australia's Commonwealth Naval Forces and naval service tradition parade on 7 August 2026
  Bass Coast Shire Council invites the community to Cowes' Freedom of Entry Parade on August 7, celebrating 125 years of Australia's naval heritage with HMAS Cape Woolamai personnel and the Royal Australian Navy Band.
• Baw Baw book boxes bring free children’s books and reading opportunities to communities across Drouin, Longwarry and Warragul
  Baw Baw Shire Council and Drouin Men’s Shed have installed community book boxes across Drouin, Longwarry and Warragul, offering free children’s books while encouraging literacy, reading and family connections.
• Maryvale Recreation Reserve completes $920,000 upgrade, enhancing accessibility, facilities, safety and recreation opportunities for the community
  Maryvale Recreation Reserve has completed a $920,000 refurbishment, upgrading the Latrobe Cricket Club pavilion, Peter Siddle Oval, drainage, pathways and accessibility, as part of Latrobe City's broader $5 million program.
• West Gippsland Landcare celebrates 40 Years of environmental action and community connection
  More than 150 Landcare supporters celebrated 40 years of West Gippsland Landcare, reflecting on achievements, community connections and future opportunities for resilient landscapes and sustainable farming.
• Maryvale Recreation Reserve redevelopment delivers upgraded sporting facilities, accessibility and community infrastructure
  Maryvale Recreation Reserve has undergone a $1.39 million redevelopment, delivering accessible cricket facilities, upgraded amenities, improved drainage, resurfacing and safety improvements through state government and Latrobe City Council funding.
• Cycling Without Age Gippsland returns with free trishaw rides around Sale’s Lake Guthridge for community passengers and visitors
  Cycling Without Age Gippsland has resumed free trishaw rides at Lake Guthridge, Sale, welcoming Central Gippsland Health passengers and 16 floral art convention visitors, while inviting bookings and new volunteers.
• Marlo's Healeys road timber bridge to be replaced with stronger steel structure built for 100 years
  East Gippsland Shire Council will replace Marlo’s ageing Healeys Road timber bridge with a $642,780 steel structure, improving safety, access, load capacity and long-term reliability for local users.
• Venus Bay IRB Women's Rescue Team, Morrie Tatnell and Jessica Woodward recognised as one of the winners for the Life Saving Victoria Awards of Excellence 2026
  Life Saving Victoria celebrates volunteer lifesavers, aquatic professionals and organisations at Awards of Excellence, recognising outstanding contributions to keeping Victoria’s waterways safe.
• Labor government invests $750,000 to support young Gippslanders into education, training and employment opportunities
  The Victorian Labor government is investing $750,000 in Ladder Step Up Latrobe Valley, supporting 120 young people facing barriers to education, training and employment through 2028.
• New Bairnsdale footpath to improve access between Princes Highway and key health and community facilities
  A new 280-metre concrete footpath will link Bairnsdale’s Princes Highway with key health and community facilities, improving safety and accessibility for pedestrians, with construction beginning September 21 and lasting six weeks.
• Coastal erosion forces indefinite closure of Kilcunda Rail Trail section for safety from 26 August 2026
  Bass Coast Shire Council will close a Kilcunda Rail Trail section indefinitely from August 26 after severe erosion washed away two metres of dune, threatening trail safety.
• Have your say on the Planning Scheme Amendment C161egip - Lakes Entrance Northern Growth Area (Revised) to unlock growth until 21 September 2026
  East Gippsland Shire Council is simplifying planning controls in Lakes Entrance Northern Growth Area, aiming to unlock housing growth, reduce red tape and support development over the next 30-plus years.
• Nathan Kearsley and Jill Colson appointed as Baw Baw Shire new directors following recent organisational restructure
  Baw Baw Shire Council has appointed Nathan Kearsley and Jill Colson as new directors following a restructure reducing its executive leadership team from five to three.
• East Gippsland targets Canberra visitors in new Spring Tourism Campaign, destination marketing and supporting local businesses
  East Gippsland Shire Council has launched a Canberra-focused spring tourism campaign, testing evidence-led marketing strategies while attracting shoulder-season visitors and supporting local businesses through targeted promotion.
• East Gippsland simplifies footpath permit fees, reducing costs for businesses while supporting safe, vibrant, accessible town centres
  East Gippsland Shire Council has introduced a simplified, tiered Goods on Footpath permit fee structure, reducing costs for many businesses while supporting vibrant town centres and maintaining safe, accessible public spaces.
• Regional hospitals face staffing and funding pressures as new nurse-to-patient ratios take effect across Gippsland health services
  East Gippsland Shire Council is installing two louvered roofs at Bairnsdale Library, improving shade, weather protection and outdoor activities, with works expected to take two weeks.
• Danny O'Brien calls for urgent action on ongoing Gippsland power outages impacting residents, businesses and critical services
  The Nationals' Danny O'Brien is calling on the Victorian government to demand answers from electricity providers over repeated Gippsland outages disrupting residents, businesses and critical medical equipment.
• Heyfield childcare faces closure after losing federal funding, putting local families, educators and essential community services at risk
  Heyfield's only childcare service faces closure after losing $270,000 in federal funding, prompting Darren Chester to seek urgent assistance while a Senate inquiry examines rural and regional child care access.
• State Coal Mine Rescue Station Arts Centre in Wonthaggi receives major flooring upgrade, enhancing accessibility, creativity and community connection
  Living Local Regional Fund support has upgraded Bass Coast’s historic State Coal Mine Rescue Station Arts Centre, improving safety and accessibility while strengthening community programs, creativity, wellbeing, fitness and social connection.
• Gippsland secures $288M country roads and bridges commitment under national government
  The Nationals will restore the Country Roads and Bridges Program, providing Victoria's 48 regional councils $1.5 million annually for four years to repair roads, bridges and local infrastructure.