Latest News
• Add My News • Search Old News
Westernport Water shines in statewide tallyThe annual scorecard among Victoria’s regional water authorities for customer complaints ranks Westernport Water second-lowest. By Susan Webster - 3rd December 2008 - Back to News The annual report from the Energy and Water Ombudsman (Victoria) (EWOV) found the regional water, gas and wastewater corporation received the second-fewest complaints among Victoria’s 13 regional urban water providers.
EWOV investigates and resolves disputes between Victorian consumers and their electricity, gas and water companies.
Westernport Water recorded 16 cases. This result was a 43% reduction in complaints from 2006/07 (28 cases).
Only six of the 13 regional urban water providers had a reduction in complaints this past financial year.
Managing director Mr Murray Jackson said: "We thank our customers for their understanding over the past 18 months. It has been a time of great turn-around in our water supply and they have responded marvellously.
"The drop in the number of EWOV complaints is also testament to the staff of Westernport Water – particularly our outdoor and customer service employees. They are our front-line workers, the people who have the greatest customer contact. And being locals, they know the lie of the land."
Mr Jackson added: "Resolving issues before they reach reporting stage saves time and – importantly – money, so everyone benefits."
One of those people taking phone calls at Westernport Water is Elaine Cree.
"We understand that people have issues when they phone us … that’s why they’re calling. So we owe it to them to respond as well as we can and – hopefully – with a speedy resolution," she said.
"No one’s perfect, but we never stop trying," she said. "I’m really pleased with the latest EWOV figures. It’s good to know it’s all worthwhile!"
Source: http://gippsland.com/ Published by: susanw@ptarmigan.com.au
Related Articles- Gippsland Water invests $550,000 to upgrade Peterkin Street sewer pump station, ensuring reliable wastewater services for Traralgon
Gippsland Water is investing $550,000 to upgrade Traralgon largest sewer pump station, replacing ageing pipes to ensure reliable wastewater services for 5,200 households. Works are underway and due for completion in September. - Gippsland Water reaches 100 percent renewable electricity target, cutting emissions by 20,000 tonnes toward 2030 net zero
Gippsland Water has achieved 100% renewable electricity by 2025, cutting 20,000 tonnes of emissions annually and advancing its ambitious goal of net zero emissions by 2030, 20 years ahead of schedule. - Gippsland Water reappoints Sarah Cumming as Managing Director, extending leadership and community commitment until 2030
Gippsland Water has reappointed Sarah Cumming as managing director until 2030, recognising her transformative leadership, strong community focus, and proven results, as the organisation enters a pivotal period of growth and change. - Gippsland Water launches Community Emergency Support Team to assist and support locals during emergencies
Gippsland Water has launched a Community Emergency Support Team to provide safe water, information, and local assistance during bushfires, floods, storms, and power outages, working alongside emergency services and communities. - Southern Rural Water declares spill entitlement in MID, boosting farmers' allocations as Lake Glenmaggie nears capacity
Southern Rural Water has declared a spill for Macalister Irrigation District customers until 16 September, providing water above 100% allocation as Lake Glenmaggie nears capacity at 98% following strong winter inflows. - Southern Rural Water upgrades over meters across Gippsland to improve accuracy and fair water management
Southern Rural Water is replacing 1,000+ outdated meters across southern Victoria by 2026, boosting accuracy, compliance, and fair water management under national standards - with no cost to customers. - East Gippsland Water launches new Voice of Customer program to enhance service through feedback
East Gippsland Water has launched a new Voice of Customer program, inviting feedback via SMS surveys to guide service improvements, with participants eligible for monthly $50 water bill credits. - Southern Rural Water urges water users to monitor, manage, and comply as Spring forecast warns above-average rainfall
The Bureau predicts above-average spring rainfall and warmer temperatures across eastern Australia. Southern Rural Water urges monitoring usage, maintaining bores, and following regulations to ensure fair, efficient water management. - West Gippsland CMA celebrates 25 years of sustainable irrigation, transforming Gippsland farms, saving water and protecting local waterways
West Gippsland CMA's Sustainable Irrigation Program celebrates 25 years, with 1,200 projects saving 47 gigalitres annually, enhancing farm productivity, protecting waterways, and expanding beyond the Macalister Irrigation District. - Latrobe Valley households to cut energy bills with efficient electric heat pump hot water system upgrades
Latrobe Valley households can cut energy bills by $330 annually with efficient heat pump hot water systems, thanks to the Allan Labor government's SEC one stop shop pilot expansion. - New drinking fountains installed in Sale and Briagolong Parks to promote health, sustainability and community wellbeing
Gippsland Water and Wellington Shire Council have installed two new drinking fountains in Sale and Briagolong, promoting health, sustainability, and reusable bottles. Featuring artwork by Gunai artist Alice Pepper, they support community wellbeing. - New drinking fountains installed in Sale and Briagolong Parks to promote health, sustainability and community wellbeing
Gippsland Water and Wellington Shire Council have installed two new drinking fountains in Sale and Briagolong, promoting health, sustainability, and reusable bottles. Featuring artwork by Gunai artist Alice Pepper, they support community wellbeing. - Stroll among thousands of vibrant roses in full bloom at Morwell's International Rose Garden Festival, 7 - 8 November 2025
The 2025 Rose Garden Festival features free family fun with blooming gardens, workshops, live performances, markets, aerial theatre, kids' entertainment, and the spectacular AGL Loy Yang Night Light Installation. - Inverloch dairy farmer Mick Hughes highlights community collaboration survive South Gippsland's dry season challenges
Inverloch dairy farmer Mick Hughes credits collaboration with the Inverloch Cluster and local water authorities for navigating South Gippsland's recurring dry conditions and improving farm drought resilience.
|
|
