Latest News
• Add My News • Search Old News
Council’s Customer Service Week Celebrated With WinnersWinners of raffles and competitions in council’s celebration of International Customer Service Week have been presented with their prizes. By Latrobe City - 3rd November 2008 - Back to News The theme for this year's Customer Service Week was 'healthy living' with the winning prizes reflective of the theme. Mr Kevin King of Traralgon, Mr Lyell Brewer of Morwell, and Mr R Wilkinson of Moe were presented with a basket full of goodies, including low energy light globes, a watering can, pot plant and free passes for an adult swim, gym visit and fitness class.
A colouring competition for children resulted in eight winners from across the municipality. The winners were Bryson Savage, Aidan Thompson, Sophie Waller, Kate Hagley, Janhavi Prabhu, Kiara Coterrell, Macey McCartney and Tamika Graham. Many entries were received and will be displayed at council’s service centres from 29 October until 7 November 2008. Winners were presented with a Kmart/Myers voucher.
Latrobe City’s chief executive officer, Paul Buckley, said International Customer Service Week is devoted to recognising the importance of customer service and honouring the people at the frontline of providing service.
"Residents who visited one of our services centres during the week were asked to complete a customer survey while being offered free entry into a raffle for a prize.
"While customer feedback collected during Customer Service Week was encouragingly positive, council is currently aware of an ongoing problem with the 1300 telephone number used by residents to contact council.
"Some calls to council on the 1300 number have been reported as having dropped out, while some customers also report having joined a call queue, when in fact no connection has been made.
"We are working closely with Telstra to remedy the situation and thank callers for their patience in the meantime," Mr Buckley said.
"I’d like to thank those customers who participated in the customer survey. Their feedback was greatly appreciated and will help Latrobe City plan for the future to ensure we meet the needs of our community. I would also like to thank the children who entered the colouring competition and contributed to the success of the week.
"Council is always happy to receive community feedback and this can be done via email, post or by phoning 1300 367 700," Mr Buckley added.
Source: www.gippsland.com Published by: news@gippsland.com
Related Articles- Gippsland Water Customer Satisfaction Survey opens from 1 to 17 October, feedback chance to win $100 bill credits
Gippsland Water’s annual customer satisfaction survey runs October 1-17, allowing all customers to provide feedback and enter a draw to win one of ten $100 bill credits. - Gippsland Water reminds customers support is available for water bills with flexible plans and financial assistance options
Gippsland Water’s Customer Care team offers support for water bills, including flexible payment plans, financial assistance, utility relief grants, and connections to counsellors. Visit their website to learn more. - East Gippsland Water launches new Voice of Customer program to enhance service through feedback
East Gippsland Water has launched a new Voice of Customer program, inviting feedback via SMS surveys to guide service improvements, with participants eligible for monthly $50 water bill credits. - Two weeks left to join Darren Chester's 2026 #lovegippsland Calendar Competition celebrating iconic Gippsland
Two weeks remain to enter Darren Chester's 2026 #lovegippsland calendar competition, celebrating Gippsland's landscapes and talent. Entries close October 3, with winners featured among 30,000 distributed calendars showcasing 'Iconic Gippsland'. - Gippsland Water celebrates National Water Week poster winners, honouring young regional artists’ achievements
Gippsland Water announced its National Water Week poster winners, congratulating students for colourful submissions. Four placed in the state competition, with Heyfield Primary School winning $500 for STEM or sustainability projects. - Victorian Agency for Health Information data shows ambulance services declining due to Labor's under‑resourcing, mismanagement and denial
The latest data shows Victoria’s ambulance service declining, with fewer than 64% of Code 1 responses within 15 minutes, highlighting regional delays, under‑resourcing, and mismanagement under the Allan Labor government. - East Gippsland Water invites community feedback through annual customer satisfaction survey this October
East Gippsland Water is inviting customers to complete its annual satisfaction survey, providing feedback on water quality, service, and community engagement. Responses will guide future improvements and participants can win a $100 bill credit. - Mayor Rochelle Halstead honoured with MAV 10-year Service Award for her dedication to local government
Bass Coast Mayor Cr Rochelle Halstead has received the MAV 10-Year Service Award, recognising her decade of dedicated leadership, advocacy, and commitment to strengthening local government and the Bass Coast community. - East Gippsland celebrates National Volunteer Week 2026, honouring everyday heroes strengthening local communities
East Gippsland Shire celebrates National Volunteer Week 2026, recognising local volunteers’ extraordinary contributions and encouraging community members to get involved, with nominations open for the Volunteer Honour Roll all year. - East Gippsland Council launches pool and spa safety inspection service to ensure compliance and protect residents
East Gippsland Council reminds residents to ensure pools and spas meet safety regulations and offers a $385 Barrier Compliance Inspection Service, including inspection, report, follow-up, certification, and database lodgement. - East Gippsland expands Whelans Group road maintenance contract, ensuring service continuity and local job retention across shire
East Gippsland Council has expanded Whelans Group’s road maintenance role, taking over areas previously managed by Cranes Asphalting, ensuring service continuity, high standards, and retention of local jobs across the shire. - Latrobe City Australia Day Awards 2026 honoured locals’ achievements, service, and community leadership
Latrobe City celebrated the 2026 Australia Day Awards, recognising locals’ dedication, leadership, and community contributions across service, events, youth, senior, and citizen categories. - Gippsland Water completes Baw Baw Leak Detection Program, repairing hidden leaks to improve service reliability and reduce water loss
Gippsland Water's Baw Baw leak detection program surveyed 425 km of mains, uncovering 128 leaks. Repairs improve service reliability, reduce water loss, and support proactive network maintenance across the region. - Latrobe unites to tackle gambling harm during awareness week: 'Set Before You Bet' 2025
Latrobe City Council is urging residents to take part in Gambling Harm Awareness Week (27 Oct - 2 Nov) and "Set before you bet" by learning to recognise signs and reduce gambling harm. - East Gippsland Water celebrates talented young artists in National Water Week Poster Competition 2025
East Gippsland Water has announced winners of its National Water Week poster competition, celebrating young artists who showcased creativity and water conservation awareness under the theme "Water Heroes: Save Every Drop." - Darren Chester announces 2026 #lovegippsland calendar winners celebrating Gippsland’s iconic landscapes, towns, and natural beauty
Darren Chester has announced the 2026 #lovegippsland calendar competition winners, praising the exceptional entries that celebrate Gippsland’s beauty. Selected photographs will feature in 30,000 free calendars distributed across the region. - South Gippsland Shire Council congratulates the nominees and winners of 2026 South Gippsland Australia Day Awards and other updates
South Gippsland celebrated the 2026 Australia Day Awards at Meeniyan Hall, recognising outstanding citizens, youth, and community events, with winners Valerie Wilson, Erica Begg, Rhiannon Rawlins, and Loch Food and Wine Festival. - Tracey Ah Sam named East Gippsland 2026 Citizen of the Year for exceptional service to Omeo community
Tracey Ah Sam has been named East Gippsland’s 2026 Citizen of the Year for over 30 years’ dedicated service, leadership, and lasting impact on the Omeo community. - Drouin Picnic Racing Club receives $13,519 upgrade boost through Allan Labor government's Regional Customer Facilities Program
Drouin Picnic Racing Club will receive $13,519 to upgrade facilities and enhance race day experiences, part of the Allan Labor government's $730,000 investment improving regional racing venues statewide. - Michelle Garvan of Lakes Entrance honoured with national medals for outstanding dedication and service to community safety
Six Victorian lifesavers have been awarded National Medals, recognising 15-25 years of dedicated volunteer service protecting the community and ensuring public safety in Australian waterways. - Melina Bath urges communities to honour veterans' families and support Legacy Week fundraising efforts
Melina Bath urges communities to support Legacy Week, honouring veterans' families. Funds raised provide financial, educational and emotional support, continuing Sir Stanley Savige's century-old vision of care, compassion and mateship. - Nationals pledge to restore Parentline funding, criticise Labor's decision to axe vital family counselling service for Gippslanders
The Nationals vow to reinstate Parentline funding if elected, condemning Labor's cut to the vital family counselling service that supports Victorian parents, particularly in regional communities facing limited access to services. - Danny O'Brien warns Bayside Health merger threatens Gippsland communities, confirming hidden health service consolidation
Danny O'Brien criticises Labor's Bayside Health merger, warning it will reduce local hospital autonomy, limit community input, and risk services for Gippsland residents, prioritising bureaucratic cost-saving over patient care. - East Gippsland Council adopts 2024-25 Annual Report, highlighting achievements, advocacy, investment, and community-focused service delivery
East Gippsland Shire Council has adopted its 2024-25 Annual Report, highlighting achievements in service delivery, infrastructure, advocacy, bushfire recovery, and community resilience while addressing cost-of-living and housing challenges. - Darren Chester welcomes $2.7M investment in cutting-edge MRI technology at Bairnsdale Regional Health Service
A $2.7 million upgrade at Bairnsdale Regional Health Service includes Australia's first MRI unit of its kind, improving diagnosis accuracy, patient comfort, and access to affordable, high-quality local healthcare. - Dr Patrick Kinsella’s decades-long contributions to healthcare, sport, media, and community celebrated at 2026 Australia Day Awards
Dr Patrick Kinsella, East Gippsland Australia Day Ambassador, has impacted healthcare, education, sport, media, and community life for over 40 years; residents are invited to celebrate at 21 January awards. - Darren Chester presented to Five CHC Helicopter crew awarded National Emergency Medals for heroic Black Summer bushfire service
Five CHC Helicopter personnel based at East Sale RAAF Base received National Emergency Medals for courageous, lifesaving service during the 2019–20 Black Summer bushfires across Gippsland communities. - Melina Bath celebrates Victorian farmers’ dedication and contributions during National Agriculture Week 2025
The Nationals’ Melina Bath highlights Victorian farmers’ hard work, resilience, and vital contributions during National Agriculture Week, urging support for primary producers and celebrating their role in communities and the economy.
|
|
