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Residents can now make request online to Bass Coast Shire Council

Customers can now log their requests directly through Bass Coast Shire Council's website.

By news@gippsland - 12th November 2021 - Back to News

Customers can now log their requests directly through Bass Coast Shire Council's website, on issues including parking, rates, roads, illegal dumping and littering, road maintenance, fallen trees and more.

If you have a question, complaint or need more information on a subject or issue, please use the direct contact to the council

Providing customers with direct link

Bass Coast Shire Mayor, Cr Brett Tessari said, "The online portal provides customers with a direct link to Council, 24 hours a day, seven days a week, to report issues across a number of areas. The system also allows for immediate reporting to Council, which is especially important in these uncertain times."

"Due to the success of the system so far, there are plans to increase the requests available over the next 12 months, to give the community a full range of options to choose from."

Customer survey launched

Also launched earlier this year, Council's RateIt customer experience survey will soon be offered to all customers, following an interaction with Council. After a customer accesses a Council service in person, over the phone, online or via email, they will be invited to participate in a one-minute Customer Experience Survey.

Through the survey, customers can identify whether the service they received has met, exceeded or did not meet expectations and offer suggestions on what could have been improved and/or what was great about their experience.

Customer focused

Cr Tessari said the data from the surveys will allow for continuous improvement, when it comes to providing services to the community. "Whether they come into one of our Customer Service or Visitor Information Centres, give us a call, put in an online request, or send us an email, we want our customers to have a positive experience, every time."

"The feedback we receive through this short survey will help us to keep customers at the centre, while allowing for improvement in all areas of service." Cr Tessari also said.

Launched in May this year, the customer request portal can be accessed through the 'Contact Us' section of Council's website.

Pictures from Bass Coast Shire Council Facebook page.

Source: www.gippsland.com

Published by: news@gippsland.com

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  Wellington Shire Council Mayor Garry Stephens is encouraging locals to be kind and support each other as Melbourne and regional Victoria move to the same Covid restrictions from this Friday.
• South Gippsland Shire Council update early September 2021
  The lead into the Council election has begun and there are a few things that the council wants to remind you of.
• East Gippsland Shire Council adopts Annual Budget 2021-22
  Community engagement process, including five community sessions, to help develop the document.
• East Gippsland Shire offers $15,000 up to $50,000 grants to local community groups to upgrade a facilities on council-owned or Crown land
  Grants offered for community groups and organisations of East Gippsland Shire.
• South Gippsland Shire Council update late October 2021
  Updates about South Gippsland Shire events.
• James Reid - Baw Baw Shire Planning Director departs to pursue potentially career-defining project in professional planning
  Baw Baw Shire Council Director of Planning and Development James Reid to pursue a role with the Greater Metropolitan Cemeteries Trust.
• South Gippsland Shire Council update early December 2021
  It's raining awards in Gippsland! Over the past few weeks, we have seen strong representation from South Gippsland in a range of award ceremonies.
• State lifeline needed to make sure Victorian agricultural shows survive
  Victoria's agricultural shows and field days are desperate for a financial lifeline to ensure their survival into next year as COVID uncertainty continues to force more cancellations.
• Nominations for Wellington Shire Council 2022 Australia Day Awards closing soon
  Time is fast running out to nominate a person or group for recognition in Wellington Shire Council's 2022 Australia Day Awards.
• Voting for South Gippsland Shire Council extended to 6pm 29 October 2021
  The close of voting for the South Gippsland Shire Council elections has been extended by one week to 6 pm Friday 29 October.
• Community invited to online briefing on Warragul and Drouin preferred neighbourhood character design guidelines
  Online open community briefing will be held by the council to present councillors and the community with the draft design guidelines that are proposed to define overall township character and inform planning for future developments.
• Support Baw Baw Shire hospitality and businesses throughout the pandemic with 'Baw Baw Eat and Explore' campaign and website
  Government project that encourages community to buy local products as much as they can to help the businesses thrive with the current challenges from the pandemic.
• Mayor Danny Goss of Baw Baw Shire Council to host live Q&A on Facebook on 14 Sep 2021
  Join Mayor Danny Goss as he answers resident questions in a live Facebook Q&A event on Tuesday 14 September at 7.30pm.
• Activating our outdoor spaces this summer for business in Bass Coast Shire
  Bass Coast Shire Council is helping local businesses to create outdoor trading and dining spaces across the Shire this summer.
• Baw Baw shire businesses take out prestigious Gippsland Business Awards 2021
  Businesses across Baw Baw and the region have been recognised for their outstanding contribution and achievements
• Staying safe from COVID Omicron surge in Bass Coast Shire
  Information is brought for the community by Bass Coast Health and Bass Coast Shire Council to prepare, manage, and isolate.
• More than $136,000 award from Wellington Shire Council funding to support for local events and projects
  Local community groups will receive funding to host events and develop projects, following the latest round of Wellington Shire Council's Community Assistance Grants awarded this week.
• South Gippsland Shire draft 2020/21 Annual Report on public exhibition for two weeks
  Council's 2020/21 Annual Report is currently on public exhibition for two weeks.
• East Gippsland Shire motorists reminded to check parking restrictions
  Increasing enforcement effort across the shire to ensure motorists follow parking restrictions.
• Community feedback wanted on Baw Baw Shire Council Environmental Sustainability Strategy
  Council is seeking valuable community input to guide the development of a new environmental sustainability strategy for Baw Baw Shire.
• Fossil hunting guided tours to discover dinosaurs that roamed along Bunurong coastline in Bass Coast start 27 December 2021
  Guided tours over the summer period for budding paleontologists at the Dinosaur Dreaming sites.
• Have your say online to end violence against women at the National summit on women's safety
  Russell Broadbent is encouraging you to have your say on the next National Plan to end violence against women and their children.
• Community feedback wanted for Baw Baw Shire Council to develop vision for Yarragon in the future
  Community is invited to input ideas to help develop the Yarragon Township Plan and Urban Design Framework.
• Gippsland-wide kerbside organics tender has South Gippsland Shire Council and the five other six Councils working together
  South Gippsland Shire Council is one of six Councils collaborating on a Gippsland-wide Kerbside Organics Tender facilitated by Resource Recovery Gippsland.
• Nominate a local Baw Baw Shire legend for a 2022 Australia Day Award
  Nominations for the 2022 Australia Day Awards are now open and close at 5pm on Monday 22 November 2021.
• Roadside and Footpath Trading policy from Baw Baw Shire Council balances business benefit and community safety
  Council adopted a roadside and footpath trading policy for traders.
• Explore your backyard online this National Water Week with East Gippsland Water
  Join us in an online learning festival to celebrate the national water week.
• New footpath along Howitt Avenue and Eastwood Road to make a safer route to school and the shops
  East Gippsland Shire Council starts work this week on a new footpath that will provide Eastwood locals with a safer route to school and the shops, and offer a great reason to leave the car at home.
• Community feedback wanted for South Gippsland Shire Council to develop Community Vision for 2040
  Council is inviting community members to shape the future of South Gippsland by developing the Community Vision for 2040.
• Federal funding for Baw Baw Shire to increase protection from extreme weather events like bushfires and floods
  Governments have invested in local projects under the Risk and Resilience Grants Program to further protect our communities.
• Work begins on 360 metre rock revetment wall along Cowes East Foreshore by Bass Coast Shire Council
  Works on Cowes East Foreshore will begin on 1 February and be completed by the end of July, subject to weather and tidal conditions.
• Click and collect available at Wellington shire libraries so bookworms can continue reading during lockdowns
  Libraries across Wellington Shire may be closed due to current restrictions, but bookworms can continue reading via the Click and Collect service.
• Friends of the Sale Botanic Gardens in Wellington Shire plant collection of rare and threatened species for display
  Parks staff from Wellington Shire Council recently rolled up their sleeves alongside Friends of the Sale Botanic Gardens to plant a collection of rare and threatened species found in the region.
• Keith Cook elected to fill Baw Baw Shire Council West Ward vacancy
  Re-elected councillor swearing-in and induction to join and be a part of his old team.
• Grantville footpath replacement along Bass Highway to get start
  Part of the footpath along Bass Highway in Grantville will be replaced in coming weeks.
• Feedback wanted on community vision, draft council plan and draft long term financial plan from Baw Baw Shire Council
  Residents of the community is encouraged to join the community engagement and send their feedback to council's vision for the Baw Baw's future.
• Advocacy Priority list endorsed and several important grant applications supported by Bass Coast Shire Council
  Revised and updated advocacy priorities that will seek funding.
• Key dates when running as a councillor in South Gippsland Shire Council election 2021
  Local council election key dates.
• United front for a new hospital for West Gippsland between Baw Baw Shire Council and West Gippsland Healthcare Group
  Agreement about the new hospital in West Gippsland formalised.
• Study shows erosion impacts on Kilcunda foreshore in Bass Coast Shire
  The Kilcunda Foreshore Erosion Options Assessment Report has recently been released, outlining a study into the impacts of erosion on the Kilcunda foreshore.
• Victorian Electoral Commission calls for candidates for the upcoming South Gippsland Shire Council election from 16 September 2021
  Nominations to stand as a candidate for the South Gippsland Shire Council general election open on Thursday 16 September.
• Latrobe City Council calls to preserve Lake Narracan following the closure of Yallourn Power Station in 2028
  Latrobe City Council will make a submission to the State Government calling to preserve Lake Narracan's weir and water levels following the closure of Yallourn Power Station in 2028.
• Remembrance Day commemoration for Baw Baw Shire will be hosted in Warragul at the Cenotaph
  Remembrance Day commemoration will be hosted in Warragul at the Cenotaph on the corner of Smith and Victoria Streets
• Darren Chester welcomes Offshore Electricity Infrastructure Bill to allow large Bass Strait projects with hundreds of local jobs
  Federal Member for Gippsland Darren Chester has welcomed the introduction of legislation to develop offshore electricity infrastructure with local jobs at stake.
• Implementation of revised Open Space Maintenance Standards by Baw Baw Shire Council sees improvement on the ground
  Implementation of the adopted open space maintenance will have operational changes, gaining more appreciation and positive feedback.
• Baw Baw Council welcomes Victorian government funding to support flood and storm recovery
  Baw Baw Shire Council welcomes the announcement of financial support from the Victorian Government to assist with our recovery efforts in the wake of the devastating storms that have recently struck our region.
• Keith Cook sworn in as a Baw Baw Shire Councillor
  Keith Cook has been sworn in as a Baw Baw Shire Councillor with a ceremony held this afternoon in the Fountain Room of the West Gippsland Art Centre.
• Three year health project for children and young people started by East Gippsland Shire Council and VicHealth
  Children and young people will be the centre of a three-year East Gippsland Shire Council project looking to help younger residents grow up active, healthy and socially connected.
• Conversion of Lakes Entrance landfill to transfer station by East Gippsland Shire Council near completion
  East Gippsland Shire Council's investment to turn the landfill in Lakes Entrance into a transfer station
• Get active close to home in Wellington Shire with awesome wellness map
  Council has curated a list and map that includes wetlands, arts and beach trails, all within easy reach of Wellington's main urban areas.
• Have your say on the draft concept master plans for the Baw Baw Shire sporting reserves for Warragul and Drouin
  Council is seeking community feedback on the Sporting Reserve Concept Masterplans for Drouin and Warragul.
• Free outdoor play sessions in Wellington Shire for children's week
  Families across Wellington Shire will have plenty to celebrate during Children's Week, with free outdoor play sessions held in several locations.
• Child care services in Wellington Shire gets boost of $230,000
  Three child care providers in Wellington have received a welcome funding boost to meet the needs of local families.
• West Gippsland Regional Library Corporation becomes not-for-profit organisation in Bass Coast Shire
  Council working with West Gippsland Regional Library Corporation on the proposed transition to ensure the required governance changes do not affect the important service and to meet the needs and expectations of the growing community.
• Funding of $143,836 award to 34 community development grants in Baw Baw Shire
  Acknowledging the valuable contributions made by community groups in the shire through the Community Development Grant.
• Municipal monitor appointed for 2021 South Gippsland Shire Election to restore confidence
  A municipal monitor will be appointed to Council following the election in late October.
• Click and Collect for Wellington Shire libraries to resume
  Library service allowing the members access books and resources during lockdown.
• Access and inclusion on the agenda for Bass Coast
  Council held an access and inclusion forum to help shape the development of a new disability action plan.
• Victorian and Gippsland farmers bumper harvest at risk as hard lockdowns make worsen labour shortages
  Victorian farmers' hopes of a record-breaking harvest are at risk while COVID restrictions continue to wreak havoc with availability of farm labourers.
• Latrobe City Council submits to inquiry into impacts of Hazelwood and Yallourn power stations closures
  Latrobe City Council will advocate for greater Government support for the municipality to help the region transition with less power stations.
• Latrobe City Council seeks to attract manufacturers for Australian Defence Force to Latrobe Valley
  Latrobe City Council is seeking to raise the City’s manufacturing profile by contacting businesses in the defence supply chain from across Australia, with the intent of attracting new opportunities to the municipality.
• Detox your Home event to encourage Wonthaggi to dispose of unwanted household chemicals on 31 Oct 2021
  Bass Coast Shire Council is encouraging the community to dispose of unwanted household chemicals at the Detox your Home event, coming to Wonthaggi on Sunday, 31 October.
• Free film on big screen at Wonthaggi Union Community Arts Centre for Social Inclusion Week
  Bass Coast Shire Council has partnered with Gippsland Disability Advocacy (GDA) to celebrate Social Inclusion Week and International Day of People with Disability.
• Infrastructure, roads and footpaths prioritised in Baw Baw Shire draft budget 2021/22
  Baw Baw Shire community members can look forward to a range of new projects and upgrades over the coming year.
• Baw Baw Council adopts planning scheme amendment for Drouin CBD
  Community feedback sought by the council has helped shape the design and development of Drouin's central business district.
• Latrobe City Council announces community representatives for safety committee
  Council announcing the representative of the new community safety committee.
• Jam Jerrup drainage upgrades along Foreshore Road
  Bass Coast Shire Council will carry out drainage renewal works along Foreshore Road in Jam Jerrup in August.
• 2021/22 Community Sponsorship Program applications open from Baw Baw Shire Council
  Round 2 of Baw Baw Shire Council's 2021/22 Community Sponsorship program is now open for applications.
• Nominate a local hero for East Gippsland Shire Australia Day Awards
  Perfect time to shine a spotlight on an unsung hero who has made a positive contribution to our community.
• Cowes in Phillip Island to get two new footpaths built
  Bass Coast Shire Council will construct two new footpaths in Cowes, starting this August.
• Latrobe City Council adopts a 2021/25 Council Plan and 2022/31 Financial Plan with notes on impact from Yallourn Power Station closure
  Community sets course for the future.
• Latrobe City Council calls government to back recovery of Traralgon Showgrounds community groups from 2021 storm and flood event
  Calling on the State and Federal Governments to back a plan to help community groups based at Traralgon Recreation Reserve and Showgrounds.
• CFA-declared fire danger period for Baw Baw Shire starts on 10 Jan 2022
  The CFA-declared Fire Danger Period will commence at 1.00am on Monday, 10 January 2022.
• Latrobe City Youth Council inviting new members for 2022
  Latrobe City Youth Council is seeking new members for the 2022 term to build their leadership skills, make new connections and provide input into Council's decision making
• Young people in East Gippsland wanted to apply for free leadership program - Youth Ambassador Program
  East Gippsland Shire Council is looking for people aged 12 to 25 to join the Youth Ambassador Program.
• Latrobe City Council re-opens Cumberland Park kindergarten after negative results for COVID-19
  Identified close contact resulted negative from COVID-19.
• Swim for free at Thorpdale Pool in Baw Baw Shire this summer
  Thorpdale Swimming Pool Committee has worked with Baw Baw Shire Council to provide a donation that will allow the community to swim for free.
• Applications open for community groups to plan Australia Day events and activities in Wellington Shire
  Funding is now available to help community groups plan Australia Day events and activities in Wellington Shire.
• Visit family friendly Erica Country Expo in Baw Baw Shire on 15 January 2022
  The Erica Country Expo, a full day of family friendly fun, is on its way to Erica Recreation Reserve, Saturday 15 January 2022. Visitors and locals are encouraged to book their tickets now to avoid missing out.
• Latrobe City Council calls for Victorian government to support for timber industry
  Release of code of practice for timber industry that has been on a long delayed by the state government.
• East Gippsland Council cheers female-friendly upgrade funding for Bairnsdale ovals
  Bairnsdale City Oval and neighbouring Peppercorn Park are set for new and much-needed female-friendly change rooms.
• Latrobe City Youth Council encourages healthy eating with 'Fab food marvellous mood' campaign'
  Food campaign to help educate the young people about healthy diet that lead to happier and healthier mental and physical wellness.
• Extension of Victoria's seasonal worker deal with Tasmania for farmers is long overdue and wont make a dent in shortage
  Extension of Victoria's seasonal worker deal with Tasmania is long overdue, but the 1500 places announced today is a band aid solution that won't make a dent in the tens of thousands of vacancies across the sector.
• Major community infrastructure, road and recreation projects are key priorities for Baw Baw Shire Council in 2021/22
  Major community infrastructure, road and recreation projects are among Baw Baw Shire Council's key advocacy priorities for the year ahead.
• Nominations open to for young people for 2022 Youth Council in Wellington Shire
  Wellington Shire Council is calling on young people who want to have a greater say and help build a strong and inclusive community, to nominate for 2022 Youth Council.
• New 'Erica Country Expo' set to drive local recovery in October
  Baw Baw Shire Council has partnered with engaged community members and residents to deliver The Erica Country Expo, a full day, family friendly and community led event set to take over the Erica Recreational Reserve this October.
• Melbourne's South-East Councils Climate Change Alliance calls for ambitious COP26 emissions target
  A vision for a thriving and productive region with an opportunity to be a clean green thriving economy.
• Economic Development and Visitor Economy Strategy endorsed by Baw Baw Shire Council
  Baw Baw Shire Council has endorsed a strategy to deliver sustainable economic growth and a bright, thriving future for our region and its businesses.
• East Gippsland's three hospitals and council urge people to get vaccinated in the fight against COVID-19
  Council encouraging everyone in the community to get vaccinated.
• Warragul and Drouin precinct structure plans review adopted by Baw Baw Shire Council
  Baw Baw Shire Council has adopted a review into key high-level masterplans for managing growth and development in Warragul and Drouin.
• Feedback wanted by on draft Public Health and Wellbeing Plan from Baw Baw Shire Council
  Baw Baw Shire Council is inviting community feedback, thoughts and suggestions on its draft Municipal Public Health and Wellbeing Plan.
• Latrobe City Transition Taskforce to be established to help minimise the effects of the closure of power stations
  Latrobe City Council is acting now to minimise the significant effects of the closure of power stations upon the municipality in the future.
• Ticket on sale for Bruthen Blues Festival from 18 - 20 Feb 2022
  Tickets are now on sale for one of the highlights of the music calendar, the Bruthen Blues & Arts Festival.
• Avoid Lake Guyatt in Sale as blue-green algae in season urged by Wellington Shire Council
  Wellington Shire Council is urging the public to avoid coming into contact with the water in Lake Guyatt in Sale, due to a blue-green algae bloom.
• Australia day awards for 2020 nominations open for people that have gone above and beyond in South Gippsland Shire
  Nominations are now open for the South Gippsland Australia Day Awards.
• Michael Leaney elected as Mayor and Annemarie McCabe as Deputy Mayor for Baw Baw Shire Council in 2021/22
  Cr Michael Leaney, elected as Mayor and Cr Annemarie McCabe, elected as Deputy Mayor.
• Baxter Park gets first synthetic soccer pitch Baw Baw Shire
  Safer game play and improvements at Baxter Park synthetic soccer pitch is now open, but council is still seeking funding opportunities for the remaining project stages.