Latest News
• Add My News • Search Old News
Customer satisfaction surveys underwayGippslanders are being asked to give feedback about their local water corporation this month. By Portal Admin - 4th October 2017 - Back to News The region's four water corporations - Westernport Water, South Gippsland Water, Gippsland Water and East Gippsland Water - are working together on the telephone survey, seeking customer feedback on overall satisfaction, current services as well as ideas on planning for the future.
"Gathering feedback is really important for us both in terms of measuring where we are now and also assessing what customers want from us in the future," said spokesperson for the survey, Mr Paul Clark of Gippsland Water.
"By working together, Gippsland's water corporations are not only saving money, we're also able to compare our results, which can be really useful."
The telephone survey will commence on Wednesday 11 October and continue for two weeks.
The survey company, Insync, will clearly identify themselves at the start of the call and will not engage in any sales pitch.
"This is all about gathering information from customers and not selling any product or service. If customers receive calls from people offering to sell water filters or any other water device, that is not our survey," added Mr Clark.
The calls will take around 10 minutes with the customer being asked around 20 questions about service, prices and their expectations.
Ronan Carroll
Communications Manager
Phone: 03 5150 4434
Mobile: 0428 539 303
Fax: 03 5150 4477
Email: RCarroll@egwater.vic.gov.au
Source: http://gippsland.com/ Published by: support@gippsland.com
Related Articles- Gippsland Water Customer Satisfaction Survey opens from 1 to 17 October, feedback chance to win $100 bill credits
Gippsland Water’s annual customer satisfaction survey runs October 1-17, allowing all customers to provide feedback and enter a draw to win one of ten $100 bill credits. - East Gippsland Water invites community feedback through annual customer satisfaction survey this October
East Gippsland Water is inviting customers to complete its annual satisfaction survey, providing feedback on water quality, service, and community engagement. Responses will guide future improvements and participants can win a $100 bill credit. - East Gippsland Water launches new Voice of Customer program to enhance service through feedback
East Gippsland Water has launched a new Voice of Customer program, inviting feedback via SMS surveys to guide service improvements, with participants eligible for monthly $50 water bill credits. - Gippslanders sound alarm over digital ID rollout, quiet steps toward a nationwide control system
Australians voice growing concern over the creeping rollout of Digital ID, warning it's becoming mandatory despite government claims of voluntariness, sparking fears of surveillance, control, and loss of personal freedom. - Darren Chester urges Gippslanders to support local growers, highlighting family-owned 'Get Fresh Gippsland' business
Darren Chester is urging Gippslanders to support local growers this Christmas, highlighting family-run Get Fresh Gippsland for supplying fresh, locally grown produce while strengthening the regional economy.
- Darren Chester urges Gippslanders to support local artisans, makers, and small businesses this holiday season
Federal Member Darren Chester encourages Gippslanders to shop local this Christmas, supporting artisans, makers, and small businesses like Emporium 3844, boosting the regional economy and celebrating community talent. - Danny O'Brien urges Gippslanders to donate early to Giving Trees and help bring Christmas joy to foster children
Gippslanders are encouraged to donate early to A Better Life for Foster Kids' Giving Trees, helping ensure every child in out-of-home care receives a Christmas gift this festive season. - Drouin Picnic Racing Club receives $13,519 upgrade boost through Allan Labor government's Regional Customer Facilities Program
Drouin Picnic Racing Club will receive $13,519 to upgrade facilities and enhance race day experiences, part of the Allan Labor government's $730,000 investment improving regional racing venues statewide. - Danny O'Brien urges Gippslanders to honour veterans and support the annual poppy appeal this Remembrance Day
Danny O'Brien is urging Gippslanders to honour veterans this Remembrance Day and support the annual Poppy Appeal, helping fund vital services for veterans and their families across the region. - Darren Chester urges young Gippslanders to apply for 2026 National Youth Parliament Leadership Program by 21 November 2025
Darren Chester is encouraging Gippsland students aged 16 - 17 to apply for the 2026 National Youth Parliament, offering a fully funded week-long leadership and democracy program in Canberra. - Tim Bull slammed labor for $13M machete amnesty waste, penalising Gippslanders while failing to target urban crime effectively
Gippsland East MP Tim Bull criticized Labor's $13 million machete amnesty, calling it wasteful, ineffective, and unfairly punishing rural Victorians while targeting areas with no machete problem.
|
|
