Latest News• Add My News • Search Old News Gippsland › Latest news › BusinessGet the message?Poor communication skills could be costing businesses in the Gippsland thousands of dollars in lost opportunities.The ability to get your message across when negotiating contracts, securing finance or making sales presentations is absolutely critical according to communication specialist, Sally Douglas. "There are many reasons why people get frustrated when others don't listen, but the most common is not understanding the basic concepts and processes of communication," Ms Douglas said. Sally Douglas is the General Manager of Training Improvements, an organisation providing regional and rural communities with techniques to improve their communication skills. "We all know how frustrating it is when there has been a communication breakdown. Many people have difficulty expressing their ideas in ways that gain the attention, support and respect of others," she said. "The key to effective communication is the ability to understand personality differences, display empathetic listening skills and to be more assertive," said Ms Douglas. "Communication is the essence of life and improved skills can help businesses succeed by minimising conflict and reducing friction that may arise from poor communication. This can be especially important when managing other people." In order to meet the need for improved communication skills in regional Victoria, Training Improvements offer a 1-day Communication Skills training course. "Our numbers are limited to 18 to ensure maximum learning and interaction between our participants," Ms Douglas said. Communication Skills - How to Get Your Message Across workshops will be run in Traralgon on March 22 and again in Warragul on June 8, 2004. The workshop will cover non-verbal communication, personality styles, dealing with difficult behaviour and resolving differences. For further details or to book a place call 1800 229 277. Tips for effective communication skills ̃ Remember that ‘visual’ communication is the most powerful ̃ You never get a second chance to create a first impression – you have 4 seconds to acknowledge someone ̃ Communicate with a friendly, positive attitude and language ̃ Show genuine appreciation – people like to be appreciated ̃ Keep focus of the conversation – give people an incentive and motivation to stay tuned to your message ̃ Empathy is a skill of highly successful leaders. Being able to sense other peoples feelings and emotions is a great skill and can be learned ̃ Identifying different personality styles can help you understand people and adjust your message accordingly Source: http://gippsland.com/ Published by: julina@trainingimprovements.com.au
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