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Gippsland Water updates their website to improve user experience inline with customer feedback

The revamped Gippsland Water website prioritises accessibility and user-friendly navigation. Extensive customer engagement, including testing and feedback, informed its design.

By news@gippsland - 15th March 2024 - Back to News

The new and improved Gippsland Water website is now live, making accessibility and navigation easier for customers. The website's design was informed through extensive customer.

Gippsland Water's new website is easy to use and keeps customers up to date on important information with quick access to bill payments, outage tracking, and modern aesthetics enhance user experience

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Managing director Sarah Cumming said a group of customers from the organisation's Customer Sounding Board were involved in the consultation process. "Our customers told us they wanted a website that was easy to use and kept them up to date with the information most important to them."

"Throughout the design process customers tested the website for functionality, accessibility, and navigation to ensure it was user friendly. The feedback received played a big role in the design of our new homepage, which features quick links to bill payments, an outage tracker and our financial assistance page, as well as updates about current and upcoming outages."

"Our live outage tracker is now easier to find and use and so is information about our planned works. The website also has a more modern and clean design throughout," Ms Cumming said. To access Gippsland Water's tracker, visit Gippsland Water website. To provide feedback on the new website, visit Gippsland Water - Feedback page.

Pictures from Gippsland Water website.

Source: http://gippsland.com/

Published by: news@gippsland.com