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Baw Baw Shire Council 2024 Community Satisfaction Survey starts this week gathering feedback to improve services
The Community Satisfaction Survey in Baw Baw starts this week, with residents potentially receiving phone invitations. Conducted quarterly by National Field Services, it gathers anonymous feedback to improve council services.
The Community Satisfaction Survey program is set to commence in Baw Baw this week, with residents advised that they may soon receive a phone call inviting participation. The Victorian government's annual program will sample resident sentiment four times a year to provide a more consistent measure of community satisfaction across the full 12 months.
Baw Baw Shire Council 2023 Community Satisfaction Survey results
Council service survey
The program will see independent market research agency, National Field Services conduct approximately 100 telephone interviews with a random selection of residents during each of the four survey periods to assess the service delivery of Baw Baw Shire Council against a range of measures. The survey interviews will take place throughout the following months:
- July 2024
- August and September 2024
- October to December 2024
- January to March 2025
Baw Baw Shire Mayor Cr Annmarie McCabe said the community satisfaction survey results provided valuable insights into areas where we perform well and those areas that we could improve in. "I encourage our residents to take part in the surveys if they receive the calls. They don't take very long, and the results are very helpful for the ongoing work of the council and to help improve our service delivery for all residents."
All resident details and individual responses to the survey are strictly anonymous. The overall results will be published to the community following the completion of the program and made available on Baw Baw Shire Council website.
Pictures from Baw Baw Shire Council website.
Source: http://gippsland.com/
Published by: news@gippsland.com
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