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Gippsland Water commits to keeping customer bills affordable despite cost of living pressures

Gippsland Water will keep customer bills stable this year, with only a 1.9% rise, well below inflation. Support is available for anyone experiencing financial stress.

By news@gippsland - 2nd July 2025 - Back to News

Gippsland Water customer bills will remain steady over the next 12 months. Acting managing director Nic Moss said the organisation was committed to ensuring bills stay below the rate of inflation, despite the rising cost of living pressure.

Gippsland Water had the second-smallest bill increase of the 12 regional Victorian water organisations, keeping its bill increase below the rate of inflation

Helping customers cope

Mr Moss said, "We understand the pressures the increasing cost of living can have on our customers, so we're working to ensure our water bills remain stable and affordable. We've absorbed some of the inflationary pressures to ensure customers weren't burdened with the full impact of increasing costs. This is part of our strategy to keep bills steady for longer and provide customers with exceptional services at a reasonable price," Mr Moss said.

Gippsland Water customers will see a 1.9% increase to their bills, the second lowest increase across the 12 regional Victorian water organisations, sitting below the average increase of 2.6%. Mr Moss said that customers struggling to pay their bills could reach out to the organisation for assistance.

"We understand that some of our customers may be struggling financially and we can provide help to those in need. Our friendly customer care team is ready to help find the best option for you through free and confidential advice, the team is available to chat on 1800 050 500," Mr Moss said. For more information on financial support and flexible payment options, visit Gippsland Water website.

Pictures from Gippsland Water website.

Source: http://gippsland.com/

Published by: news@gippsland.com