Latest News
• Add My News • Search Old News

Keeping Water Bills DownNo increase to the average customer bill over the next 12 months. By Portal Admin - 7th July 2019 - Back to News East Gippsland Water is reinforcing its commitment to provide affordable water and sewerage services by ensuring no increase to the average customer bill over the next 12 months, and through to at least the end of June 2023, save for inflation.
Current, high levels of service will also be maintained.
East Gippsland Water's Managing Director, Steve McKenzie, said, "As a state government-owned enterprise, and provider of essential services, we have to make sure that our customers receive reliable and high quality water and sewerage services now and well into the future. We also have to ensure that these services are provided efficiently and represent good value for money.
"Taking inflation into account, it means the average residential customer, using 146kL (146,000 litres) of water a year, will see their combined bills for water and sewerage increase by $7.71 overall for the 2019/20 financial year - from $1,184.27 to $1,191.98. The actual cost will be lower for those consuming less water and higher for those consuming more."
Over the same period, East Gippsland Water is looking to invest around $16 million in a major capital works program. This will include replacing or upgrading ageing infrastructure to maintain high quality, reliable services to customers, and takes into account regulatory requirements, long-term projections for population growth and climate change. Key projects include:
- commencing construction of a new 36 million litre water storage tank at the water storage facility in Wy Yung
- completing construction of a new six-million-litre drinking water storage tank in Sarsfield and the upgrade of around six kilometres of water supply pipeline in the Sarsfield area
- upgrade work to the Food Waste to Energy process at Bairnsdale wastewater Treatment Plant. This project includes a $210,000 funding grant from Sustainability Victoria.
The organisation will also be spending around $20 million for the day-to-day operation and maintenance of existing water and sewerage infrastructure.
Other specific customer priorities and preferences covered by East Gippsland Water's five year business plan are being maintained. These include: providing grants to local schools and community groups for environmental projects; bill rebates for outdoor community-run, not-for-profit recreation groups; and, maintaining current levels of financial assistance to customers experiencing genuine financial difficulty paying their water bills.
Source: http://gippsland.com/ Published by: support@gippsland.com

Related Articles- Gippsland Water reminds customers support is available for water bills with flexible plans and financial assistance options
Gippsland Water’s Customer Care team offers support for water bills, including flexible payment plans, financial assistance, utility relief grants, and connections to counsellors. Visit their website to learn more. - Gippsland Water launches $12.2M Dutson Downs expansion boosting organics processing, compost output, and sustainability
Gippsland Water officially opened a $12.2 million Dutson Downs expansion, boosting organics processing by 40%, increasing compost production, creating jobs, reducing emissions, and supporting Gippsland’s environmental and economic sustainability. - Latrobe Valley households to cut energy bills with efficient electric heat pump hot water system upgrades
Latrobe Valley households can cut energy bills by $330 annually with efficient heat pump hot water systems, thanks to the Allan Labor government's SEC one stop shop pilot expansion. - Gippsland Water Customer Satisfaction Survey opens from 1 to 17 October, feedback chance to win $100 bill credits
Gippsland Water’s annual customer satisfaction survey runs October 1-17, allowing all customers to provide feedback and enter a draw to win one of ten $100 bill credits. - Gippsland Water urges customers to follow permanent water saving rules during heat waves to maintain reliable supply and stability
Gippsland Water urges customers to use water wisely during heatwaves, follow permanent water saving rules, report leaks, and help maintain stable supply amid high demand and extreme conditions. - Gippsland Water promotes hydration and sustainability with popular portable drinking fountains at Traralgon International tennis tournament
Gippsland Water’s portable drinking fountains at the Traralgon International help players and spectators stay hydrated, promote tap water, support community events, and reduce single-use plastic for environmental sustainability. - Gippsland Water completes Baw Baw Leak Detection Program, repairing hidden leaks to improve service reliability and reduce water loss
Gippsland Water's Baw Baw leak detection program surveyed 425 km of mains, uncovering 128 leaks. Repairs improve service reliability, reduce water loss, and support proactive network maintenance across the region. - Gippsland Water completes major Warragul sewer upgrade, boosting capacity and supporting town’s rapid growth and future reliability
Gippsland Water has completed a 1.5-kilometre Warragul sewer upgrade, increasing capacity, improving reliability, supporting population growth, and protecting the environment, including relocation of threatened local species during construction. - Gippsland Water invests $550,000 to upgrade Peterkin Street sewer pump station, ensuring reliable wastewater services for Traralgon
Gippsland Water is investing $550,000 to upgrade Traralgon largest sewer pump station, replacing ageing pipes to ensure reliable wastewater services for 5,200 households. Works are underway and due for completion in September. - Gippsland Water welcomes five local women into STEM internships, promoting diversity, innovation, and career pathways for students
Gippsland Water welcomed five local women into STEM internships, providing real-world experience, mentoring, and career pathways while promoting diversity, inclusion, and innovation across multiple departments this summer. - Gippsland Water begins Warragul wastewater plant upgrade to support growth, improve efficiency, and reduce environmental impact
Gippsland Water has begun a two-year Warragul wastewater plant upgrade, replacing ageing infrastructure, improving operations, reducing carbon emissions, and enhancing environmental outcomes to support rapid regional growth. - Gippsland Water appoints Sam Muir and Kellie O’Callaghan to the board, bringing experience, diversity and community focus
Gippsland Water has appointed Sam Muir and Kellie O’Callaghan to its Board, bringing diverse experience, strong community engagement, and fresh perspectives, while outgoing directors Jo Benvenuti and Chris Badger are acknowledged. - Gippsland Water reaches 100 percent renewable electricity target, cutting emissions by 20,000 tonnes toward 2030 net zero
Gippsland Water has achieved 100% renewable electricity by 2025, cutting 20,000 tonnes of emissions annually and advancing its ambitious goal of net zero emissions by 2030, 20 years ahead of schedule. - Gippsland Water reappoints Sarah Cumming as Managing Director, extending leadership and community commitment until 2030
Gippsland Water has reappointed Sarah Cumming as managing director until 2030, recognising her transformative leadership, strong community focus, and proven results, as the organisation enters a pivotal period of growth and change. - Gippsland Water launches annual ‘Reduce Your Use’ campaign encouraging mindful water usage during hot weather
Gippsland Water has launched its annual ‘Reduce Your Use’ campaign, encouraging customers to follow permanent water-saving rules and tips, conserve water during heat waves, and attend community education events. - Gippsland Water celebrates National Water Week poster winners, honouring young regional artists’ achievements
Gippsland Water announced its National Water Week poster winners, congratulating students for colourful submissions. Four placed in the state competition, with Heyfield Primary School winning $500 for STEM or sustainability projects. - Gippsland Water launches Community Emergency Support Team to assist and support locals during emergencies
Gippsland Water has launched a Community Emergency Support Team to provide safe water, information, and local assistance during bushfires, floods, storms, and power outages, working alongside emergency services and communities. - East Gippsland Water invites community feedback through annual customer satisfaction survey this October
East Gippsland Water is inviting customers to complete its annual satisfaction survey, providing feedback on water quality, service, and community engagement. Responses will guide future improvements and participants can win a $100 bill credit. - East Gippsland Water launches new Voice of Customer program to enhance service through feedback
East Gippsland Water has launched a new Voice of Customer program, inviting feedback via SMS surveys to guide service improvements, with participants eligible for monthly $50 water bill credits. - East Gippsland Water warns dry conditions require following permanent water saving rules to protect community and future supply
East Gippsland Water urges residents to conserve water amid drying conditions, following Permanent Water Saving Rules to protect supplies, reduce pressure on catchments, and maintain community health and safety. - Southern Rural Water declares spill entitlement in MID, boosting farmers' allocations as Lake Glenmaggie nears capacity
Southern Rural Water has declared a spill for Macalister Irrigation District customers until 16 September, providing water above 100% allocation as Lake Glenmaggie nears capacity at 98% following strong winter inflows. - East Gippsland Water offers free emergency water tokens to bushfire-affected residents, ensuring essential household supply
East Gippsland Water is providing free emergency water tokens to bushfire-affected residents, ensuring safe household water for drinking, hygiene, and essential use, with collection available across multiple regional standpipe locations. - Southern Rural Water celebrates World Tourism Day 2025 while linking people, culture, nature, and sustainable regional tourism
World Tourism Day 2025 highlights water’s role in southern Victoria, connecting people, culture, recreation, agriculture, and sustainable tourism while supporting communities, ecosystems, and Traditional Owner cultural heritage. - Southern Rural Water urges water users to monitor, manage, and comply as Spring forecast warns above-average rainfall
The Bureau predicts above-average spring rainfall and warmer temperatures across eastern Australia. Southern Rural Water urges monitoring usage, maintaining bores, and following regulations to ensure fair, efficient water management. - East Gippsland Water expects no summer restrictions, yet climate change makes long-term conservation vital
East Gippsland Water predicts sufficient rainfall this summer, making restrictions unlikely, but warns climate change and future droughts mean ongoing water conservation remains essential for communities. - Southern Rural Water upgrades over meters across Gippsland to improve accuracy and fair water management
Southern Rural Water is replacing 1,000+ outdated meters across southern Victoria by 2026, boosting accuracy, compliance, and fair water management under national standards - with no cost to customers. - East Gippsland Water urges community to stop wipes and grease blocking sewers with Wipezilla campaign
East Gippsland Water’s Wipezilla campaign urges the community to prevent sewer blockages by avoiding wet wipes, grease, and food scraps, promoting education, responsible habits, and environmental protection across the region. - East Gippsland Water celebrates talented young artists in National Water Week Poster Competition 2025
East Gippsland Water has announced winners of its National Water Week poster competition, celebrating young artists who showcased creativity and water conservation awareness under the theme "Water Heroes: Save Every Drop." - East Gippsland Water donates hay to support farmers through Lions Club ‘Need for Feed’ program
East Gippsland Water donated two semi loads of hay to support drought-affected farmers in Victoria’s south-west, demonstrating sustainability, community support, and its commitment to recycling and environmental stewardship. - Southern Rural Water supports South West Victorian farmers through groundwater access and the 'Farmer Helping Farmer' initiative
A section of the Main Northern Channel near Brewers Hill Road, Maffra, damaged by wombats, has been repaired. Water will return to full capacity, and normal delivery will resume tomorrow. - Bairnsdale's Shannon Waters Estate residents receive new digital water meters as East Gippsland Water expands roll-out
Shannon Waters Estate residents in Bairnsdale are receiving new digital water meters, enabling near-real-time usage tracking, early leak detection, and faster service, following a successful Bemm River trial. - Life Saving Victoria urges water safety precautions as heatwave drives crowds to beaches and pools
Life Saving Victoria warns Victorians to prioritise water safety during this week’s 40°C heatwave, swim at patrolled locations, supervise children, avoid alcohol, and always swim with a friend. - Seven students completed East Gippsland Water Vacation Student Program, gaining practical experience and development on skills
Seven university students completed East Gippsland Water’s Vacation Student Program, gaining hands-on experience in engineering, communications, IT, and environmental planning, preparing them for future careers in the water industry. - Future of Orbost Project strengthens water access, supporting agricultural innovation and long-term regional growth
The Future of Orbost Project supports farmers by clarifying water availability, facilitating licence transfers, and building resilience, driving innovation, productivity, diversification, and sustainable long-term growth in East Gippsland. - Shop Local in South Gippsland to strengthen community, support jobs, and keeping our economy thriving together everyday
Shopping locally in South Gippsland strengthens our economy, supports jobs, services, and community groups. Every dollar spent locally multiplies impact, with increased spending boosting growth by millions annually. Shop Local South Gippsland. - Darren Chester urges Dicky Bill workers, families to attend Maffra Support and Services Expo on 10 December 2025
Federal Member Darren Chester urges Dicky Bill workers, families to attend Maffra Support & Services Expo December 10 for employment, training, financial, and wellbeing assistance from 20 local exhibitors. - Tribunal warns Albanese government's bill removes veterans' rights to review bravery awards and undermines Defence Honours system integrity
The Defence Honours and Awards Appeals Tribunal has accused the Albanese government of removing veterans' rights to review bravery awards, warning proposed reforms undermine fairness, independence, and recognition of Australia's war heroes. - Darren Chester slams Albanese government over bill limiting veterans' rights to appeal medal and bravery decisions
Shadow Minister Darren Chester has condemned the Albanese government's proposed Defence Honours Bill, claiming it restricts veterans' rights to appeal medal decisions and undermines the independent Tribunal's role in recognising bravery. - Darren Chester tears down Albanese government's 'lazy' plan to cut regional speed limits, urges investment in safer roads
Darren Chester has criticised the Albanese government's plan to lower regional speed limits, labelling it "lazy" and urging greater investment in repairing and upgrading unsafe roads to reduce fatalities. - Melina Bath condemns Labor for blocking protest bill and failing to protect police, businesses, and public safety
Labor, backed by the Greens and minor parties, blocked Nationals and Liberals legislation to ban protest face coverings, which Melina Bath said betrayed police, small businesses, and public safety across Victoria. - Discover Blue Pool in Briagolong State Forest with nature, water fun, walks, and local gems
Blue Pool in Briagolong State Forest offers swimming, walking trails, and camping, with nearby pubs, breweries, and attractions providing a perfect Gippsland getaway for nature, adventure, and local experiences. - Discover Blue Pool in Briagolong State Forest with nature, water fun, walks, and local gems
Blue Pool in Briagolong State Forest offers swimming, walking trails, and camping, with nearby pubs, breweries, and attractions providing a perfect Gippsland getaway for nature, adventure, and local experiences. - West Gippsland CMA celebrates 25 years of sustainable irrigation, transforming Gippsland farms, saving water and protecting local waterways
West Gippsland CMA's Sustainable Irrigation Program celebrates 25 years, with 1,200 projects saving 47 gigalitres annually, enhancing farm productivity, protecting waterways, and expanding beyond the Macalister Irrigation District. - Life Saving Victoria launches multilingual campaign to protect older adults around water, heat and rip currents
Life Saving Victoria has launched a multilingual campaign to help older adults, especially from multicultural communities, stay safe around water and during extreme heat across Victoria. - Australia to celebrate inaugural Red and Yellow Day honouring volunteer lifesavers and supporting water safety initiatives
Australia will celebrate its first Red & Yellow Day on March 4, 2026, honouring volunteer lifesavers and supporting lifesaving clubs through community participation and fundraising for vital water safety initiatives.
|
|