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Baw Baw Shire residents to get phone call for annual community satisfaction survey
Baw Baw community satisfaction survey invitation via phone call to assess the performance of the council.
Residents in Baw Baw Shire may soon receive a phone call inviting them to participate in the Victorian Government’s annual Community Satisfaction Survey. The survey has been designed to assess the performance of Victorian Councils across a range of measures to identify areas of improvement.
The telephone survey is conducted by JWS Research on behalf of the Department, interviewing a random sample of 400 adult Baw Baw residents, that is generally between February and March each year
Community to assess council performance
Performance measures assessed include:
- Overall performance
- Community consultation and engagement
- Lobbying on behalf of the community
- Decisions made in the interest of the community
- Condition of sealed local roads in your area
- Contact customer service
- Overall Council direction
The results of the Community Satisfaction Survey are used by Council to better understand community needs in relation to its services.
The survey also enabled Local Government Victoria to gauge how residents think Baw Baw Shire Council has performed over the past 12 months and provide a benchmark against comparable Councils.
In 2021, the survey results showed that Baw Baw Shire Council’s score had improved in each of the core areas measured, with significant increases in both the ‘overall Council direction’ and ‘community decisions’ categories, when compared to the previous 12 months.
Organised by independent market research agency, National Field Service, calls are due to commence on Monday 31 January, and are expected to run until mid-March. Researchers will call a random selection of Baw Baw residents until 400 valid responses are received.
Complying with the guidelines
Researchers must comply with the guidelines of the Australia Communications and Media Authority, stating they can call between:
- 8:30am - 8:30pm on weekdays
- 9:00am - 5:30pm on weekends
They may contact residents on the ‘do not call’ register as they are carrying out their market research.
Results from the annual satisfaction survey are published on Council’s website and are included in Council’s Annual Report. To see previous results, head to the Community Satisfaction Survey page.
Survey providing insights and feedback
Mayor Cr Michael Leaney said, "The annual community satisfaction survey provides valuable insight and feedback in determining how the community views our overall performance as an organisation over the past 12 months."
"Our results last year showed encouraging increases in all categories and we aim to keep this trend going through a continuing commitment to improving service delivery for all Baw Baw residents." Cr Leaney said.
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