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Gippsland Water launches customer care campaign to offer more support and flexible payment options

Gippsland Water's Customer Care campaign led by Sarah Cumming promotes support options, flexible payments, and aid for at-risk customers.

By news@gippsland - 28th July 2023 - Back to News

Gippsland Water has launched a new Customer Care campaign encouraging customers to get in touch if they need assistance paying their water bills. Managing director Sarah Cumming said the organisation's new Customer Care campaign aimed to make more people aware of the support available. "We want our customers to know, we get it and we're here to help," Ms Cumming said.

Gippsland Water employee sits at desk with two computer screens displaying the website. Employee is looking at the camera and smiling

Gippsland Water employee sits at desk with two computer screens displaying the website. Employee is looking at the camera and smiling

Customer safety support

Ms Cumming said, "This campaign puts a friendly face to the voice on the other end of the phone with our approachable and local team available to help. We offer a range of flexible payment options and our team will assist to work out what's best for you and your needs. Customers can choose how they reach out - whether it be requesting a call back, giving us a call or sending an email."

Ms Cumming said Gippsland Water was also focused on supporting customers at risk of experiencing family violence. "We have invested in further training for our staff so they have the skills to help support our customers' safety, including those experiencing family violence."

"Our dedicated customer care team can apply additional protection on accounts to keep customers safe. They can also help customers apply for government utility relief grants and provide referrals to no-cost independent financial counsellors and government assistance programs," Ms Cumming said. To find out more about the assistance Gippsland Water can provide or to request a call back from the customer care team visit Gippsland Water Customer Support page.

Pictures from Gippsland Water website.


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