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Check new 11-digit account reference numbers for accurate South Gippsland Water bill payments after July 2025 system upgrade

South Gippsland Water reminds customers to use their new 11-digit account reference number when paying bills after the July 2025 billing system upgrade. Payments using old numbers will no longer be processed.

By news@gippsland - 17th March 2026 - Back to News

South Gippsland Water (SGW) is reminding customers to check their new account reference number when paying their water bill, following the introduction of the organisation’s new billing system in July 2025. Since the system launch, all customers have now been issued a new 11-digit account reference number. Payments made using an old reference number from bills issued prior to July 2025 will no longer process against current accounts.

The new 11-digit reference number appears on bills and must be used for BPAY, card, Centrepay and Australia Post payments. Customers should update details

The new 11-digit reference number appears on bills and must be used for BPAY, card, Centrepay and Australia Post payments. Customers should update details

Payment system changes

SGW Managing Director, Robert Murphy, acknowledged the transition has required adjustment and thanked customers for their patience. "We understand that changing account reference numbers can be frustrating, particularly for customers who have established automatic or recurring payment arrangements. However, updating to the new reference number is essential to ensure payments are received and allocated correctly under our upgraded billing system."

The new 11-digit reference number is clearly displayed on the back page of customer bills under the ‘How to Pay’ section (BPAY details). This change affects customers who pay their bill using:

  • Internet banking (BPAY)
  • Credit or debit card payments via the South Gippsland Water website payment portal or telephone payment line
  • Centrepay automatic payments via Centrelink
  • Australia Post payment cards

Customers with Australia Post payment cards displaying the old account reference number are encouraged to contact SGW to arrange for a replacement card to be issued.

Mr Murphy reassured customers that support is readily available. "Our team is here to help anyone who is unsure about their new reference number or needs assistance updating their payment details. We appreciate the community’s cooperation as we continue improving our systems to provide a more reliable and efficient service," he said. For more information, customers can visit South Gippsland Water website or contact the SGW Customer Service team on 1300 851 636.

Pictures from South Gippsland Water website.


Source: http://gippsland.com/

Published by: news@gippsland.com



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