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Southern Rural Water invites community to have your say on future water services, pricing and sustainability

Southern Rural Water invites the community to help shape future water pricing and services, balancing cost, access, sustainability, and regional needs across southern Victoria.

By news@gippsland - 15th April 2026 - Back to News

Our customers, stakeholders and community are invited to help shape water services and prices through our next Price Submission, covering the period from 2028 to 2033. Hearing from you will help us better understand your priorities and expectations for fair water access - while adapting to climate variability, meeting our regulatory requirements and supporting regional growth in southern Victoria.

Southern Rural Water is hosting drop-in events with lunch provided, where communities can learn, discuss pricing, and share feedback

Have your say

This is your chance to tell us what’s important to you and how you think we should strike the balance between cost, service and long-term sustainability. Prices are independently approved by the Essential Services Commission to make sure they’re fair - for you now, and into the future.

Why your input matters

Delivering water services involves balancing a range of factors. This ranges from safely maintaining and improving infrastructure - including seven storage dams and irrigation systems that enable vital Victorian food and fibre production - to meeting regulatory requirements for fair access to sustainably managed water resources.

We operate on a cost-recovery basis. That means every dollar our customers pay goes straight back into running, maintaining and upgrading the infrastructure and services that provide access to water. No more, no less. As we plan for the future, there will be trade-offs between cost, service levels and long-term outcomes. That’s why it’s important we understand what matters most to regional communities who rely on our water services.

How to have your say

For more information about the Price Submission - including the timeline for engagement this year and FAQs - please visit our webpage. To have your say, complete our short survey or join one of our upcoming information and engagement sessions.

Customer survey

Grab a cuppa and take 10 minutes to have your say. Complete our survey, head to Southern Rural Water website.

Join a session near you or online

We’re holding drop-in events across our service area. A light lunch is also provided. At these events, you can learn more about how services are delivered, the factors that influence pricing and you can share your views directly with us. Your feedback will help shape future potential service options and approaches.

To learn more or register your interest in attending one of our drop-in events, email Southern Rural Water.

Pictures from Southern Rural Water website.

Source: http://gippsland.com/

Published by: news@gippsland.com

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